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“well not a Hilton it is a Inn” 2 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #7 of 35 Hotels in Cleveland
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“well not a Hilton it is a Inn”
2 of 5 stars Reviewed May 17, 2014

Staff is nice and friendly but extremely sloppy and there is no discipline or standards in this 1 * inn or motel
You can find the lady who supposed to vacuum standing in the middle and watching TV, not moving for 15 min
Front desk staff taking their sweet time to prepare themselves coffee from the guest table. Taking on the phone and not stepping away while guests are waiting. Taking behind the desk and drinking while talking to guests
Saw many staff who just take from the guest table as they are the guests, not cleaning up an don’t care of guests
Staff with hands in their pockets
Staff chewing food and chewing gum while talking and working
Dirty uniforms
My mattress must be from the last 2 centuries.. such a worn out piece and uncomfortable, you wake up with pain
Rooms are dirty and not even water is given..
No safe in the room
I asked for shuttle service was at the door 10 min prior to pick up, when no one showed up I asked at 4 min after the hour and been told the driver was here at the hour and just left and I as late. Told him that I was here 10 min earlier and there was no shuttle bus… no apology but he organized an alternative drive but overall I was 25 min late..
However front desk staff who checked me in and some other staff I asked been reasonable friendly and helpful

Room Tip: choose another hotel
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  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 19, 2014
The greatest asset at our hotel is our team members which you can see from our many other reviews are phenomenol. Actually without exaggeration, they are best team I have ever worked with in 25 plus years being in the hospitality industry. So if your experience with one or more of our team was unsatisfactory I sincerely aplogize and please know we will use this as a tool to improve where needed. I've already made it a point to distribute your review to our housekeeping and front office managers. But please know there are several different brands within Hilton and your review title in a sense is correct; We are an Inn and not a Hilton. We are a Hilton Garden Inn which does not supply water to all guests in their room but do offer in our 24 hour pantry. Also we do have safes for our guests but they are secured behind our front desk areas and not in the rooms. Each brand is different and offers different amenities to their guests. So please accept our apologizes for any deficiencies you encountered and safe travels back to your country.
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933 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Milton, Canada
1 review
5 of 5 stars Reviewed May 16, 2014

We go to this hotel annually to watch the Indians play the Jays and always have a great stay. It's clean, the staff is great and it's a 2 minute walk to Progressive Field. They have the most comfortable cots so we can get a King Room which makes it easier for my wife and I with an 11 year old boy.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 9, 2014
Another great review - thank you!!!
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Centerville, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 16, 2014

Excellent service; great location; good value. No hesitation to recommend as the staff were always helpful and pleasant. Easy to walk to Quicken Arena. Parking charges were reasonable especially compared to other locations.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 9, 2014
We appreciate the excellent review and we're glad you had an enjoyable stay with us. And yes, we are the least expensive hotel downtown when it comes to parking charges. Thank you for pointing that out. Take care.
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Huntersville, North Carolina
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed May 15, 2014

Definitely the place to stay if you are in town for an Indians game. Literally a block away. There is a parking fee, but that is posted everywhere on their site and pretty much standard anytime you are staying in a downtown location. Hotel rooms were clean. When we first arrived, we were put in a room facing the interstate. I called down and asked if there was a room with a city view and the quickly sent someone up with a key for a new room on a higher floor. Customer service in general at this hotel was excellent, which is what makes it a good place to stay. Cookies in the afternoon were very good and plentiful. We did not eat in the dining room, but did order room service. Prices were reasonable and food was good. Very convenient to the interstate.

Room Tip: Ask for a city facing room on a high floor
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
Thank you for mentioning how close we are to the ballpark - literally across the street and that our parking is reasonable for it truly is. Our hotel is one of the lowest in downtown for hotel parking. Thank you for the review.
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Detroit, Michigan
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 14, 2014

This hotel is right down the block from Progressive field where the Indians play, so you're only steps from the stadium, and a plethora of bars and restaurants, so definitely no shortage of things to do. the front desk staff was friendly, outgoing, and very welcoming. the room was comfortable, and offered a good view of the city/stadium, and was very clean. The bed was really really comfortable, and the shower was wonderful. Totally enjoyed our stay!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
Thank you for putting a smile on my face. So glad you enjoyed your stay with us. Please come back you are always welcome here at the Cleveland Downtown HGI.
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Youngstown, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

The hotel is clean, beds comfortable, room smells good & hotel staff are EXCELLENT. Many amenities include FRIDGE, MICROWAVE & KREUGER COFFEEPOT in each room. Breakfast buffet could not be beat...incredible & vast array of food for reasonable price. Can't say enough about this place. BONUS...shuttle that runs every half hour to take you where you want to go in Cleveland..and pick you up when you are done!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
What a "SUPER" review and thank you for pointing out a few of our great amenities. Appreciate that.
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1 review
2 of 5 stars Reviewed May 12, 2014

This place is in need of a major renovation. The furnishings are showing their age. The parking lot feels like a place to get mugged. I paid way too much to deal with all of that. Not recommended. The only positive is that it is close to the Indian's stadium.

  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
Certainly disheartening to read this review knowing we renovated close to 1 million dollars just this spring. Also knowing we made you Guest of the Day at check-in which included comp breakfast and parking. I am not usually at a loss for words, but on this review I am. All I can say is; Sorry.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cleveland
#6 Family Hotel in Cleveland
#11 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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