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“See Cleavland” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #6 of 35 Hotels in Cleveland
Fort Wayne, Indiana
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
“See Cleavland”
4 of 5 stars Reviewed May 8, 2014

We went to Cleavland to explore the city a little and specifically to see the Rock & Roll Hall of Fame. The Hilton Garden Inn is in the Gateway District, across the street from the ball park where the Cleavland Indians play. The Inn is an easy walk to several nice restaurants on 4th street, a mile from the R&R Hall of Fame, Science Museum, and other attractions on Lake Erie.
Although the hotel does not look 21st Century new, it is very clean and has all the amenities that you would expect. The thing that impressed us the most was the friendliness of the staff. Everyone from the concierge to the cleaning staff were helpful and pleasant. We will stay here again on our next visit.

Room Tip: Ask for a room on the street side. The other side of the building faces the parking lot and express...
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
Glad you came in to visit and for choosing our hotel for your accomodations. Come back again soon. Plenty more to see.
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762 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Milan, Ohio
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 8, 2014

My husband and I stayed here on a Saturday night to see a comedy show at the State Theater (away from the kids). The staff at this location were incredible!!! They were all so friendly and helpful. I really can't remember the last time I was so impressed with the personalities of the front desk staff. I imagine if you weren't in a good mood when you arrived to check in, you would be once you interacted with Tonya and LaTonya! :) They were genuinely happy, friendly people.

Check in was with Tonya and she was so nice, professional and helpful. She put us in a room overlooking the city/baseball field. She also provided walking directions to the theater, which was nice. Her coworker, Latonya, was also helpful in suggesting a nearby restaurant.

Our room was clean, comfortable and a typical hotel room. It was quiet, even though we were next to the elevator.

Parking was easy. No valet to park your car, therefore no hassle if you want to get in/out - you just need your room key. Also, it's a surface lot next to the hotel. I think it was around $15-16 to park (applied to your bill upon checkout).

We stopped at the hotel bar after the show for a few drinks. The bartender (Mike?) was fun to interact with and made a great margarita!

We did not eat at the hotel or use the gym/pool so I can't comment on those things.

If you are coming to Cleveland to go to a baseball game, the Hilton Garden Inn is a perfect place to stay as the stadium sits kitty-corner from the hotel. The hotel is also walking distance to Playhouse Square/State Theater and restaurants. We felt safe walking in the area.

We'd recommend this hotel and would stay here again with or without our kids.

Room Tip: Top floor (11th) had nice views of the city/baseball stadium and part of Lake Erie
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
La Tonya - Tonya and Mike. 3 of our shining stars here at the HGI Cleveland Downtown. Thank you for pointing them out in your awesome review.
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Tucson, Arizona
Top Contributor
53 reviews 53 reviews
52 hotel reviews
Reviews in 45 cities Reviews in 45 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed May 7, 2014

We stayed here 3 nights and had a great experience! The friendly staff greeted us as we arrived very late in the evening. Check-in was easy and fast. Special thanks to LaTonya who made sure my sister had a room near my husband and I.

The hotel is clean, comfortable and quiet. We had a large size room on the street side with a view of Progressive Ball Park. (The only thing I would recommend would to be make sure that the housekeeping staff puts a mattress pad on the beds...our bed only had a fitted sheet)

Walking distance to downtown was minutes away with a good selection of restaurants. The buffet breakfast was really delicious. Mimi was an exceptional server...thank you Mimi.

I would definitely stay here again if we visit Cleveland. The night manager Todd Hagedorn should be commended for his professional staff! Cleveland Rocks!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
Thank you for the kind comments in regard to La Tonya and Todd - much appreciated! And yes I agree, Cleveland does Rock! Come back soon.
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Columbus, Ohio
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 7, 2014

Went with my daughters to see a band at HOB-Cleveland. Hotel was very clean and the staff were phenomenal!! I only have minor complaints. Getting out of the parking lot required the room key; this was not mentioned during checkout and required another swoop around the parking lot; walking back in and getting a replacement key. Otherwise parking is ideal and easily accessible from the hotel :) The walls (or could have just been our room location) but we could hear everything happening in the rooms beside us. So that was a bit disappointing as it was a nuisance to be woken up in the week hours of the morning. My last complaint has to do with the restaurant. Being a vegetarian, the breakfast buffet, although wonderfully stocked, does me no good lol. I had coffee, toast and oatmeal and was still charged for the full buffet price of $14! I did not realize it was one price and was not offered the price when we were seated. Only given the bill once we were finished. I feel that should be announced. Bit confusing.

The staff and hotel were very accommodating and friendly. Room, hallways and lobby were very clean. We would def stay again as it also it 50 feet from the Indians stadium! Huge plus! :))

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
Thank you for the review. Our apologizes for the inconvenience but thank you for letting us know. I have passed your feedback on to the appropriate department heads. Please come back.
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Sebewaing, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 6, 2014

We stayed here 4 nights and really enjoyed it. Great view of the city, and the staff was wonderful, especially Tina at the front desk, what a wonderful bubbly personality! Rooms were big and very clean.

Room Tip: upper floor corner room
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 16, 2014
Thank you for the "Excellent" review and the shout out to our 1 and only Tina. She loves her job and our guests - for sure!
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Cambridge, Canada
1 review
5 of 5 stars Reviewed May 6, 2014

This hotel was clean, quiet and the best bed we have ever slept on. It was extremely comfortable. The Internet was fast, service from the staff was amazing, they really helped in our time in Cleveland and even offered a shuttle to get us to the show at Quicken Loans Arena.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 14, 2014
Glad you were able to use our complimentary Wi-Fi and shuttle. One of the many perks we offer our guests. Thank you for the review.
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Burlington VT
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 5, 2014

We had a pleasant stay at the Hilton Garden Downtown. The hotel is steps away from Progressive Field.

The front desk staff were very helpful and friendly. Room was clean. Pool and hot tub were also clean. Sound does carry between the hall and rooms; that's my only complaint.

There aren't a lot of restaurant options right nearby; our first night, we walked about 10 minutes to a sports bar type place. Also, we couldn't find a coffee shop nearby that was open on weekends. We had the breakfast buffet at the hotel one morning; it was fine and the waitress was very friendly.

Overall we were very happy with the hotel. It was reasonably priced, conveniently located, and the staff couldn't have been nicer.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, May 14, 2014
Thank you for the kind comments in regard to our staff. Baseball season doesn't end until the fall so please come back for another game.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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