Stayed at here 1 night for Cleveland Clinic Visit. Have to say hotel staff, especially the free shuttle service was outstanding! On time & personable, very professional. Front desk staff is always there & available if need be. Stayed in Room with King bed, room has microwave, fridge, Keurig (real plus). Nice closet size, shower was great, no water pressure problems even on 5th floor. Rooms facing Carnegie Ave (city view) little noisy. However this IS downtown Cleveland. Parking (entrance into) is a little tricky, you go PAST the building THEN turn onto side street (looks like alley). Parking costs 19.00 however if Cleveland Clinic patient they will comp you that. Hotel also offers Cleveland Clinic room rate if available. Felt secure staying there & leaving car parked there! Would definitely stay there again! This hotel is across from Progressive Field & would be excellent for a game!!