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“Great Business Hotel” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Bed N Breakfast
Ranked #6 of 35 Hotels in Cleveland
Certificate of Excellence 2014
Dayton, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Business Hotel”
5 of 5 stars Reviewed April 22, 2014

Amazing staff, clean rooms, and great location for walking around downtown. 150ft from the Cleveland Indians stadium. Look for LaTonya and tell her that she is the best!!! Parking is also easy and convenient.

Room Tip: Ask for your room to overlook the city!!!
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 23, 2014
That's right, directly across the street from the stadium. Thank you for the review and for the shout out to our one and only La Tonya!!!
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813 reviews from our community

Traveler rating
    379
    291
    107
    28
    8
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216
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Haymarket, United States
1 review
5 of 5 stars Reviewed April 17, 2014

We stayed at this hotel using the Rock & Roll Hall of Fame package. The staff was fantastic & the hotel was very clean & comfortable. We booked 4 rooms and used the lobby space often for the family to connect and it was very comfortable.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Nice to read you were able to utilize our lobby area for your family. That is exactly what we hope for. Also good to know you took advantage of our Rock Hall package. Please come back soon.
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Norwalk, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 17, 2014

Staff was the best attribute The rooms were not up standards I am used to The fitted sheet did not "fit", and kept coming off No mattress pad and the mattress was stained and gross No information about the hotel, the city, the amenities, restaurants, etc

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Our sincere apologizes that you did not have a satisfactory stay with us. As you can see from the numerous other excellent reviews, that is not the norm. But we do appreciate the kind words in regard to our staff. Our team is trained and empowered to take care of all our guests and to make sure all guests leave satisfied. Just let us know.
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1 review
5 of 5 stars Reviewed April 17, 2014

This hotel was one of the best places we have ever stayed. The staff was very friendly and so helpful. The beds were so comfortable and the hotel in general was very clean. The room service was really quick and the food was really good. It was a breeze checking in and out as well. Everything with our stay went so smooth. Thanks for such a peaceful stay.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
You are most welcome and thank you for the kind review!
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Spring Lake, Michigan
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2014

Liked this hotel a lot. Had an 11th floor room with a great view of the city. Only minor issue was the weak bath tub water pressure being on the top floor, but shower worked great. Awesome breakfast buffet.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Glad you enjoyed one of our newly upgraded rooms. Sorry about the water pressure but thank you for letting us know. We have brought this issue to the attention of our Chief Engineer. Take care.
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Long Beach, California
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 15, 2014

I had the pleasure of staying at the Hilton Garden Inn Cleveland Downtown last weekend. Every staff member from the Shuttle Driver to the Front Desk, to the Breakfast Servers are friendly, helpful, and polite! The rooms are nicely decorated, as you would expect, and very clean. I stay in hotels quite a bit and this one passed my rigorous inspection with flying colors! The location is very close to Progressive Field (Indians baseball), Quicken Loans Arena (Cavaliers basketball, Monsters hockey), and a bunch of downtown restaurants and bars.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Another "great" review - thank you!!!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2014

The staff made this visit to Cleveland exceptional. Each employee...from the bottom to the top made us feel welcomed. No question was too trivial. All requests were addressed. Exceptional service. Highly recommended.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Thank you so much for the kind words in regard to our team! Also thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#7 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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