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“Dont Sleep There” 2 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #9 of 35 Hotels in Cleveland
Certificate of Excellence
Norwalk, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dont Sleep There”
2 of 5 stars Reviewed April 17, 2014

Staff was the best attribute The rooms were not up standards I am used to The fitted sheet did not "fit", and kept coming off No mattress pad and the mattress was stained and gross No information about the hotel, the city, the amenities, restaurants, etc

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Our sincere apologizes that you did not have a satisfactory stay with us. As you can see from the numerous other excellent reviews, that is not the norm. But we do appreciate the kind words in regard to our staff. Our team is trained and empowered to take care of all our guests and to make sure all guests leave satisfied. Just let us know.
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964 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed April 17, 2014

This hotel was one of the best places we have ever stayed. The staff was very friendly and so helpful. The beds were so comfortable and the hotel in general was very clean. The room service was really quick and the food was really good. It was a breeze checking in and out as well. Everything with our stay went so smooth. Thanks for such a peaceful stay.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
You are most welcome and thank you for the kind review!
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Spring Lake, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 16, 2014

Liked this hotel a lot. Had an 11th floor room with a great view of the city. Only minor issue was the weak bath tub water pressure being on the top floor, but shower worked great. Awesome breakfast buffet.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Glad you enjoyed one of our newly upgraded rooms. Sorry about the water pressure but thank you for letting us know. We have brought this issue to the attention of our Chief Engineer. Take care.
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Long Beach, California
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 15, 2014

I had the pleasure of staying at the Hilton Garden Inn Cleveland Downtown last weekend. Every staff member from the Shuttle Driver to the Front Desk, to the Breakfast Servers are friendly, helpful, and polite! The rooms are nicely decorated, as you would expect, and very clean. I stay in hotels quite a bit and this one passed my rigorous inspection with flying colors! The location is very close to Progressive Field (Indians baseball), Quicken Loans Arena (Cavaliers basketball, Monsters hockey), and a bunch of downtown restaurants and bars.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Another "great" review - thank you!!!
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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 15, 2014

The staff made this visit to Cleveland exceptional. Each employee...from the bottom to the top made us feel welcomed. No question was too trivial. All requests were addressed. Exceptional service. Highly recommended.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 18, 2014
Thank you so much for the kind words in regard to our team! Also thank you for choosing to stay with us.
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 6, 2014

My husband and I stayed here for one night using the romance package. Upon arrival we were treated very warmly by Chris and LaTonya, both who showed exceptional service (LaTonya even remembered our names when we saw her again in the lobby a few hours later and Chris repeatedly asked if we needed anything). We received a city view room on the 8th floor. The room was clean, had an awesome view, and we were very comfortable. The only downside was that the bed was supposed to have adjustable firmness that was either broken on both sides or just had no real difference when used). Not too uncomfortable, but it was firmer than I usually like.

Only a few cons: The pool had something wrong with it (pipes?) and was freezing. It was being worked on though. When I tried just bearing through it a giant wad of hair floated by. We spent the rest of the time in the comfy, clean hot tub after that.

Also, there was some very rude women on our floor who were loudly banging doors and yelling in the hallway til 4 am so we only got 3 hours of sleep. The walls are thin so you do hear everything, bring a noise machine if you can to drown it out.

Parking is $16 and will be added to your bill on check out. It is advertised everywhere on their website so we knew about it before we arrived.

Bar is nice and has a fun bartender. The breakfast buffet is AWESOME. Eggs, sausage, bacon, 4 juices, muffins, bagels...and a chef that makes selected items to order to name a few (yes there is even more!!!). I wasn't expecting much reading some reviews, but we practically had to roll out to our car we were so stuffed. Our waitress, Martha, was super sweet and attentive. Our water and coffee were never lacking. Ate dinner at the sushi place across the street so I can't say anything about their dinner menu other than the room service ends at 10 pm so we were too late.

Overall, we had a great and romantic night away from the kiddo. You can't ask for better staff!!! As for the location, it is Cleveland... Like any big city just be aware of your surroundings, stay in groups, and don't flash around cash, jewelry, etc and you will be fine.

We are going to try coming back sometime this summer with the whole family to see an indians game (so close!!).

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 9, 2014
Always nice to read that our guests had a great time while staying with us. We look forward to your return visit for a baseball Indians home game. Closest hotel to the ballpark, right across the street! See you soon and thank you for the review.
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Orlando, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 6, 2014

Here on business & was lodged @ different hotel per my company. When it was my personal vacation beginning that "luxury" hotel offered to match HGIs rate. I declined & it was an AWESOME DECISION! In addition to great location, fantastic amenities, ease of parking (which is a gift downtown)& super spacious, clean and comfortable rooms , this hotel has an intangible - it's staff! Greg , Rebecca & Alicia made me feel so welcome and were so genuinely friendly and so helpful, accommodating and also personable that I kind of wanted to just hang out with them :) If you come to downtown Cleveland & stay anywhere else , you've Struck Out !!!!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, April 7, 2014
So glad you discovered us by chance and had such a great stay. Always nice to read we've gained a new family member!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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