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“Excellent stay in Cleveland” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #7 of 35 Hotels in Cleveland
Certificate of Excellence 2014
Amsterdam, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent stay in Cleveland”
4 of 5 stars Reviewed February 27, 2014

Very nice and friendly check in. The staff was very friendly and helpful. The room was very clean. Room service was fast and the cook to order breakfast were also good. I would stay here again. Just a bit out of the center of town

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, March 3, 2014
Please know your kind words in regard to our staff has been shared with them. Glad to read you had an excellent stay with us.
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811 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Aiken, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 23, 2014

We really enjoyed our stay here. Location is good, rooms were clean and quiet. The bed was probably the most comfortable one I have slept in away from home. I usually don't sleep well in hotels so it was nice to be able to actually get a good night's sleep away from home. The staff was wonderful. You never know what to expect when you book a room so I was very pleasantly surprised with this one..would gladly stay again!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 26, 2014
We get a lot of great comments on our Garden Sleep System beds. Glad you enjoyed your nights rest and thank you for the review.
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NJ
Top Contributor
122 reviews 122 reviews
29 hotel reviews
Reviews in 59 cities Reviews in 59 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed February 22, 2014 via mobile

We stayed here in early January after a death in the family. The staff was wonderful, the room was large, clean and comfortable with a nice view of the city. Had an end room so it was quiet.
Lobby bar was good and had nice selections. The front desk staff was some of the best I have encountered. They were even better than some of the 5 star places we have stayed.
Nice to have good coffee in the room and a newspaper at the front desk.

Next visit to Cleveland, we are here. Rates for what you get are better than the Marriott and Hyatt.

Stayed January 2014, traveled with family
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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 26, 2014
Those are some kind comments and we're glad you'll be back with us on your next visit to Cleveland. Hopefully the weather will be warmer next time.
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Ambler, United States
1 review
4 of 5 stars Reviewed February 20, 2014

We chose this hotel for a visit to Case Western Reserve University. It was easy to get to the university from this hotel. The view of Cleveland was very pretty. It was too cold and snowy to walk around town but the hotel is near the baseball stadium. The hotel staff were friendly and the lobby was brightly lit with a fireplace. The room was clean and heated up quickly and had Keurig service in the room. I enjoyed my stay and the price was reasonable for a big city.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 22, 2014
As you stated, our hotel is right across the street from the baseball stadium. Hope you can come back when the season starts. Opening day is right around the corner, Friday, April 4.
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Warren, OH
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 18, 2014

Great location for theater, restaurants, professional sports, etc. Shuttle service to area facilities. Near interstates yet quiet location. Responsive staff. Basic fitness room. Adjacent surface parking with fee.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 22, 2014
Thank you for taking the time to type up a review on your stay with us.
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Mingo Junction, Ohio
1 review
5 of 5 stars Reviewed February 16, 2014

My boyfriend and I went to this hotel for a wonderful 2 night get away. Everything was absolutely amazing. The room was wonderful. We stayed in room 812 which was a King room. The bed was so comfortable, the city side view was awesome, and the water in the shower never got cold. We had breakfast both mornings of our stay and it was very delicious with a very nice variety of foods. I think a bunch of basketball teams were staying as well so the second morning breakfast was a little hectic and we had to take it to go and eat in our room. Wanted to take advantage of the pool/hot tub but everytime we tried to go there were a lot of young children or basketball guys spread throughout the small area so we didn't get to try it out. :( The location was perfect and easy to find. We went to the Rock n Roll Hall of Fame located just a mile down the road. Parking fee of $16 is a little steep but at least our car was close. The staff was truly wonderul. Justin was very helpful when we would stop at the desk or call down to guest services. Every person who worked at the front desk (sorry I forget names) for our 3 days there were truly awesome and friendly. I would recommend this hotel to anyone and would not stay anywhere else when in town. I can't wait to make another trip here.

Room Tip: Get a city side view, you won't regret it!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 20, 2014
Thank you for the excellent review, we greatly appreciate it. Also thank you for the shout out to Justin our up and coming guest service star. I will share you kind comments with him. Look forward to your next visit. Take care.
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Pittsburgh, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2014

We had a great stay at the Hilton Garden Inn. The rooms were clean and spacious. The staff was helpful and friendly. The hotel provides a complimentary shuttle to any location in downtown Cleveland or to the Cleveland Clinic. Even though the roads were icy during our stay, the shuttle was on time. We will definitely stay here the next time we visit Cleveland.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 20, 2014
Glad you were able to use our complimentary shuttle while staying with us. Hope you can visit when the weather is a bit nicer. Much to do and see.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#7 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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