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“Can't wait to go again!” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #5 of 33 hotels in Cleveland
Mingo Junction, Ohio
1 review
“Can't wait to go again!”
5 of 5 stars Reviewed February 16, 2014

My boyfriend and I went to this hotel for a wonderful 2 night get away. Everything was absolutely amazing. The room was wonderful. We stayed in room 812 which was a King room. The bed was so comfortable, the city side view was awesome, and the water in the shower never got cold. We had breakfast both mornings of our stay and it was very delicious with a very nice variety of foods. I think a bunch of basketball teams were staying as well so the second morning breakfast was a little hectic and we had to take it to go and eat in our room. Wanted to take advantage of the pool/hot tub but everytime we tried to go there were a lot of young children or basketball guys spread throughout the small area so we didn't get to try it out. :( The location was perfect and easy to find. We went to the Rock n Roll Hall of Fame located just a mile down the road. Parking fee of $16 is a little steep but at least our car was close. The staff was truly wonderul. Justin was very helpful when we would stop at the desk or call down to guest services. Every person who worked at the front desk (sorry I forget names) for our 3 days there were truly awesome and friendly. I would recommend this hotel to anyone and would not stay anywhere else when in town. I can't wait to make another trip here.

Room Tip: Get a city side view, you won't regret it!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 20, 2014
Thank you for the excellent review, we greatly appreciate it. Also thank you for the shout out to Justin our up and coming guest service star. I will share you kind comments with him. Look forward to your next visit. Take care.
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632 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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  • English first
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English first
Pittsburgh, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2014

We had a great stay at the Hilton Garden Inn. The rooms were clean and spacious. The staff was helpful and friendly. The hotel provides a complimentary shuttle to any location in downtown Cleveland or to the Cleveland Clinic. Even though the roads were icy during our stay, the shuttle was on time. We will definitely stay here the next time we visit Cleveland.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 20, 2014
Glad you were able to use our complimentary shuttle while staying with us. Hope you can visit when the weather is a bit nicer. Much to do and see.
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Columbus, Ohio
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed February 14, 2014

The staff were very friendly and attentive. The rooms were big and very inviting! They have an onsite dining area ,fitness center and pool. I was impressed that they even had a Keurig coffee maker with free K-cups!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 15, 2014
Yes, our Keurigs are a big hit. Thank you for the kind review.
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Pittsburgh, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2014

We were able to check in and check out quickly and without hassle. The staff was knowledgeable and helpful and very nice. The room was clean, the water was hot and had great pressure. There was even a Keurig and some coffee/tea. Overall very happy with the stay.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 15, 2014
Our latest addition to our guestrooms are the Keurig machines which are a big hit with our guests. Glad you enjoyed.
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Frankfort, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2014

Spacious, well appointed rooms, quality bar and restaurant on site, wonderful indoor pool and hot tub. The hotel is very clean and staffed by warm, welcoming people (like Dee-Dee) who know the area and are happy to provide recommendations for entertainment, dining and shopping. If you dine in the on-site restaurant ask for Terrence- he knows his stuff!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 15, 2014
Thank you for the great review and for the shout out to our one and only Dee Dee and Terrence! We have passed your comments on to them.
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Key West, Florida
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 13, 2014

This Hilton Garden property has it all - on-site dining, lounge, room service, nice fitness center, hot tub and pool. The staff was very friendly and accomodating. Upon checking in I mentioned I was going to the Cleveland Clinic and they informed me they had a lower rate, complimentary parking (usually $16/day) and a very convenient complimentary shuttle to the Cleveland Clinic. The shuttle was a big plus. In addition to Clinic service they took me to the Rock & Roll Hall of Fame. They did a great job.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 15, 2014
Thank you for pointing out our amenities and we are glad you were able to take advantage of a few of them. Come back again.
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Arlington, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 10, 2014

The facility: not bad at first blush, friendly staff. Pay to park, restaurant in the building and in walking distance to lots of good places. The pool looks decent, but it has a really small gym (one elliptical and 2 treadmills with a weight machine and medicine balls).
The room: Clean-ish, standard Hilton room, if a little run down. What grossed me out was the body hair in the shower and the sticky pen on the desk.
I don't know that, for the price, I would choose this location again.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, February 11, 2014
We truly appreciate you pointing out the good points and not so good experienced from when you stayed with us. Your housekeeping issues encountered are certainly not up to Hilton standard and not our norm and we will follow up with our team to correct and retrain where possible. But we thank you for letting us know and also thank you for the kind comments in regard to our staff.
As I've said for many years, I cannot fix if I do not know. So thank you for the review.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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