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“The people were great!” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #7 of 35 Hotels in Cleveland
Certificate of Excellence
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The people were great!”
5 of 5 stars Reviewed January 6, 2014

Hotel is a bit older but right downtown next to Indians stadium which the kids thought was cool. The folks were awesome, from the front clerk, to security, they were very friendly. I would stay again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 11, 2014
We certainly appreciate the kinds words in regard to our team here. Please come back soon and see the new updated look we'll have in the next few months.
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932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
Mentor, United States
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

I stayed at the Hilton Garden Inn for New Years Eve and I was amazed with how organized everyone was, clean rooms, quite during the night and very welcoming staff. Located close to downtown and would go back.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 11, 2014
Thank you for choosing us for your NYE celebration accommodations. Glad you had a great stay.
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A TripAdvisor Member
4 of 5 stars Reviewed January 5, 2014

We had a great stay at the Hilton, really great breakfast. This makes up for all other aspects of the hotel that it lacks. Clean room a little smaller than I thought it would be. Nice mattress, people were all pleasant.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 10, 2014
Thank you for sharing your experience with us and glad you enjoyed our breakfast buffet. We are one of the few hotels around that offers a buffet which includes cook to order made by our chef every morning.
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rochester, United States
1 review
5 of 5 stars Reviewed January 5, 2014

The kids and I stayed at the hotel and they were very nice the hotel took us down to the rock and roll hall of fame and then came and picked us up afterward. The hotel was clean and we enjoyed the pool and hot tub.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 6, 2014
Good to read you were able to take advantage of our complimentary shuttle service along with our indoor heated pool and hot tub. Thank you for the 'great" review!
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Atlanta, United States
1 review
5 of 5 stars Reviewed January 2, 2014

The front desk clerk upon check in was just great. She went well above good customer service to make us feel welcome. This is a nice clean newer hotel that is well maintained. I would stay there again. The outside parking is $15.00 a night, not too bad fro a downtown hotel.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 4, 2014
I honestly cannot argue with you, Dee Dee is awesome and truely enjoys what she does which is apparent by the comments and reviews we receive like yours. Thank you for the kind words and for the review. Come back again!
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A TripAdvisor Member
5 of 5 stars Reviewed January 1, 2014

How nice to be surprised at check-in to be announced as the Guest-of-the-Day! I was impressed that the hotel offered this program, not only for myself, but for others. The desk clerk was very congenial; she had a special gift to be friendly and accommodating without being over-the-top.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 4, 2014
Thank you for the kind feedback in regard to our front desk team member. Please know it has been shared with her. Also glad to read you enjoyed being our Guest of the Day. We enjoy putting smiles on our guests faces and this is just 1 small way we do it. Thank you for staying with us!
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Santa Fe, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 1, 2014

The Downtown Hilton Garden Inn exceeded our expectations. The lobby is extremely attractive, desk staff was very helpful (including arranging free transportation to our restaurant that was walking distance, but a cold winter night). The room was quiet and comfortable, coffee and snacks were fresh and good. Overall, excellent value for the price.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 3, 2014
Nice to read we have another guest who can't wait to stay with us again. That tells me we are doing our job. Thank you so much for the kind review. Also glad you were able to take advantage of our complimentary shuttle service. Take care.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#11 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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