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“Deedee is awsome!” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #6 of 35 Hotels in Cleveland
Atlanta, United States
1 review
“Deedee is awsome!”
5 of 5 stars Reviewed January 2, 2014

The front desk clerk upon check in was just great. She went well above good customer service to make us feel welcome. This is a nice clean newer hotel that is well maintained. I would stay there again. The outside parking is $15.00 a night, not too bad fro a downtown hotel.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 4, 2014
I honestly cannot argue with you, Dee Dee is awesome and truely enjoys what she does which is apparent by the comments and reviews we receive like yours. Thank you for the kind words and for the review. Come back again!
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723 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed January 1, 2014

How nice to be surprised at check-in to be announced as the Guest-of-the-Day! I was impressed that the hotel offered this program, not only for myself, but for others. The desk clerk was very congenial; she had a special gift to be friendly and accommodating without being over-the-top.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 4, 2014
Thank you for the kind feedback in regard to our front desk team member. Please know it has been shared with her. Also glad to read you enjoyed being our Guest of the Day. We enjoy putting smiles on our guests faces and this is just 1 small way we do it. Thank you for staying with us!
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Santa Fe, New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 1, 2014

The Downtown Hilton Garden Inn exceeded our expectations. The lobby is extremely attractive, desk staff was very helpful (including arranging free transportation to our restaurant that was walking distance, but a cold winter night). The room was quiet and comfortable, coffee and snacks were fresh and good. Overall, excellent value for the price.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 3, 2014
Nice to read we have another guest who can't wait to stay with us again. That tells me we are doing our job. Thank you so much for the kind review. Also glad you were able to take advantage of our complimentary shuttle service. Take care.
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Cincinnati, United States
1 review
5 of 5 stars Reviewed December 28, 2013

Our family stayed here over the Christmas holiday to enjoy the downtown area. The interior of the hotel was very nicely decorated. Our room was spacious enough for 2 adults and 3 teenage kids. We had a street facing room so it was a little loud in the morning. (2 Queen suite w/pullout)

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 31, 2013
It was our pleasure to accomodate you and the family over the Christmas holiday. Glad you had an enjoyable stay. Thank you for choosing to stay with us and for the review. Happy New Year!
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Sterling Heigts, MI, United States
1 review
4 of 5 stars Reviewed December 27, 2013

Very close to downtown area and across the street from the ball park. On Sunday evening we went downtown for dinner and there were a lot of people on the street and the restaurants were busy. It was a good experience.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 28, 2013
Glad you had an enjoyable experience in our town of Cleveland. And yes, we are the closest hotel to the ball park. Directly across the street so come back and catch a game. The season will be here before you know it.
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Tel Aviv, Israel
Top Contributor
51 reviews 51 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 21, 2013

This hotel is located close to the baseball stadium and is very accessible from the airport. The service is good and the staff is really friendly. There is parking in the back of the hotel as stopping Carnegie Avenue is an issue. The location is not particularly interesting and apart from the stadium there is very little to do in walking distance from this hotel. The room was very reasonable, maybe a bit on the small side, but sufficient for one person. Check-inn and check-out were smooth, so all in all a good experience.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 28, 2013
Thank you for the review and the kind words in regard to our staff. It has been shared with them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buffalo, United States
1 review
2 of 5 stars Reviewed December 20, 2013

This hotel was fairly clean and the staff was very nice. There were multiple problems with the mechanics of the room including the TV and sink. A good rate but fell below our expectations of the Hilton brand.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 26, 2013
Thank you for taking the time to type up a review on your stay with us. Our aplogizes about the room issues you encountered. That is certainly not the norm for our hotel but we appreciate you bringing it to our attention so we can correct those issues. I am proud to say we have a staff that thrives on 100+% customer service and if one of our guests encounter an issue or need something we'll take care of it right away. So thank you again for letting us know. Take care and Happy New Year!
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#7 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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