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“Fun Stay” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #5 of 35 Hotels in Cleveland
Bucyrus, Ohio
Reviewer
4 reviews 4 reviews
“Fun Stay”
4 of 5 stars Reviewed November 27, 2013

We stayed here after finishing up appointments at Cleveland Clinic. Very welcoming staff and extremely helpful. My son wanted to play games and the console was not hooked up so we asked at the desk and someone came to the room to hook it up for us! Then we had problems viewing the games...(user error on our part) and a gentleman came to help us with that! Friendly staff wherever we were in the hotel. We would definitely stay here again! The room was very clean and it was easy to access parking and hotel entrance.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 29, 2013
Glad you had a "FUN" stay with us. Thank you for the review!
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743 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Santa Ana, United States
1 review
5 of 5 stars Reviewed November 27, 2013

I was pleased with everything about this hotel. Pricing was fair, internet was free, breakfast was amazing (although not free). Room was consistently clean and perfect and the staff were very kind and helpful.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 29, 2013
Thank you for letting everyone know you had an excellent stay with us. Come back again.
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Buffalo
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 25, 2013

We never stayed in this part of Cleveland before. This hotel was the closet to our concert venue. We still could not walk, but it was only a 5 minute drive. The hotel was very nice, staff was very courteous and the bed was very comfortable. Even though our room faced the street, it was very quiet. Had a good nights sleep.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 27, 2013
Thank you for the very nice review. Glad your experience was positive and thank you for the kind remarks in regard to our team. Happy Holidays!
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Windsor, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2013

close to everything, safe to walk to around the area at night. the staff is great, the shuttle service was invaluable. clean quiet rooms. i will stay there again. there is a restaurant and a bar in house .google your directions due to road construction

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 22, 2013
Thank you for choosing to stay with us for your concert visit. Very good point about the traffic pattern changes. We all hope they get that construction done soon.
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clearwater
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 21, 2013

I loved this hotel! The rooms are comfortable and very clean. I had a king bed (sleep number bed) with views of downtown. Everyone there was extremely helpful and always friendly. The location was convenient and I would definitely stay here again when I'm in Cleveland!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 22, 2013
A big thank you for this excellent review. Also thank you for the kind feedback in regard to our team. Please come back again.
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Troy, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 20, 2013

Excellent staff who were always helpful and in scheduling shuttle back and forth to Cleveland clinic. Would recommend this hotel for anyone needing these services. Close to restaurants and right across the street from the stadium.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 21, 2013
Thank you for the very kind feedback in regard to our team. Glad we were able to make your stay in Cleveland less stressful by getting you to and from the clinic in our complimentary shuttle. Take care and thank you for the review.
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Top Contributor
107 reviews 107 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 18, 2013

way over priced and i got over priced on the over price. when i got home i found that i have been billed a bit more than i had booked the room for. i called the hotel and was told to take it up with the credit card company or the travel site that i used to book it. pretty simple stuff here, i had a receipt for the price that i agreed to pay and was told it was out of their hands even when i offered to email the receipt to them. terrible customer service. i go to cleveland at least twice a year but wont be staying here again anytime soon.

Room Tip: go to another hotel
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Dear Guest,

As you can see from our many reviews we live and strive to give excellent customer service day in and day out. Your experience is certainly not our norm and it does not reflect the high standards we hold for each of our team members. So my sincere aplogizes for the way you were treated in regard to your charge issue. Please feel free to contact me directly at 216-373-3808 and I'll be more than happy to help you with this issue personally.

Sincerely,

-Joel H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#8 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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