We stayed here after finishing up appointments at Cleveland Clinic. Very welcoming staff and extremely helpful. My son wanted to play games and the console was not hooked up so we asked at the desk and someone came to the room to hook it up for us! Then we had problems viewing the games...(user error on our part) and a gentleman came to help us with that! Friendly staff wherever we were in the hotel. We would definitely stay here again! The room was very clean and it was easy to access parking and hotel entrance.