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“Very nice” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #4 of 32 hotels in Cleveland
Buffalo
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very nice”
5 of 5 stars Reviewed November 25, 2013

We never stayed in this part of Cleveland before. This hotel was the closet to our concert venue. We still could not walk, but it was only a 5 minute drive. The hotel was very nice, staff was very courteous and the bed was very comfortable. Even though our room faced the street, it was very quiet. Had a good nights sleep.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 27, 2013
Thank you for the very nice review. Glad your experience was positive and thank you for the kind remarks in regard to our team. Happy Holidays!
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542 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Windsor, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2013

close to everything, safe to walk to around the area at night. the staff is great, the shuttle service was invaluable. clean quiet rooms. i will stay there again. there is a restaurant and a bar in house .google your directions due to road construction

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 22, 2013
Thank you for choosing to stay with us for your concert visit. Very good point about the traffic pattern changes. We all hope they get that construction done soon.
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clearwater
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 21, 2013

I loved this hotel! The rooms are comfortable and very clean. I had a king bed (sleep number bed) with views of downtown. Everyone there was extremely helpful and always friendly. The location was convenient and I would definitely stay here again when I'm in Cleveland!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 22, 2013
A big thank you for this excellent review. Also thank you for the kind feedback in regard to our team. Please come back again.
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Troy, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 20, 2013

Excellent staff who were always helpful and in scheduling shuttle back and forth to Cleveland clinic. Would recommend this hotel for anyone needing these services. Close to restaurants and right across the street from the stadium.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 21, 2013
Thank you for the very kind feedback in regard to our team. Glad we were able to make your stay in Cleveland less stressful by getting you to and from the clinic in our complimentary shuttle. Take care and thank you for the review.
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Top Contributor
107 reviews 107 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 18, 2013

way over priced and i got over priced on the over price. when i got home i found that i have been billed a bit more than i had booked the room for. i called the hotel and was told to take it up with the credit card company or the travel site that i used to book it. pretty simple stuff here, i had a receipt for the price that i agreed to pay and was told it was out of their hands even when i offered to email the receipt to them. terrible customer service. i go to cleveland at least twice a year but wont be staying here again anytime soon.

Room Tip: go to another hotel
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Dear Guest,

As you can see from our many reviews we live and strive to give excellent customer service day in and day out. Your experience is certainly not our norm and it does not reflect the high standards we hold for each of our team members. So my sincere aplogizes for the way you were treated in regard to your charge issue. Please feel free to contact me directly at 216-373-3808 and I'll be more than happy to help you with this issue personally.

Sincerely,

-Joel H.
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San Antonio, United States
1 review
4 of 5 stars Reviewed November 18, 2013

Hotel was very nice, staff was friendly and welcoming. They had everything you need in the room. The cable wasn't too great, kept blanking out every now and then. I turned on the heat and it was blowing out cold air but I still slept comfortable. The bar and grill downstairs was good. I had the cheeseburger and my co worker had a chicken sandwich. Reasonably priced too.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Thank you for the review and for covering all aspects of your stay with us. Our aplogizes for the cable and HVAC issues but do thank you for letting us know so we can investigate and get them corrected.
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Ontario's Highlands, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2013

From the time we checked in we received amazing service. Even switched our room right away when we found out we had loud neighbors and gave us better room with great city view. Service and food were great as well next morning for breakfast. Waitress very friendly and attentive. Cook even made special order for us with no hesitation. We will stay there again next time we go to Cleveland.

Room Tip: City view is great if room is available.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Please know your excellent comments in regard to our team has been shared with them. I am truly proud to know you experienced the best service ever. Wow - that's awesome - thank you!!!
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Additional Information about Hilton Garden Inn Cleveland Downtown

Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Downtown Ohio
Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#8 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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