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“would not stay here again” 2 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #5 of 33 hotels in Cleveland
Top Contributor
107 reviews 107 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
“would not stay here again”
2 of 5 stars Reviewed November 18, 2013

way over priced and i got over priced on the over price. when i got home i found that i have been billed a bit more than i had booked the room for. i called the hotel and was told to take it up with the credit card company or the travel site that i used to book it. pretty simple stuff here, i had a receipt for the price that i agreed to pay and was told it was out of their hands even when i offered to email the receipt to them. terrible customer service. i go to cleveland at least twice a year but wont be staying here again anytime soon.

Room Tip: go to another hotel
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Dear Guest,

As you can see from our many reviews we live and strive to give excellent customer service day in and day out. Your experience is certainly not our norm and it does not reflect the high standards we hold for each of our team members. So my sincere aplogizes for the way you were treated in regard to your charge issue. Please feel free to contact me directly at 216-373-3808 and I'll be more than happy to help you with this issue personally.

Sincerely,

-Joel H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
San Antonio, United States
1 review
4 of 5 stars Reviewed November 18, 2013

Hotel was very nice, staff was friendly and welcoming. They had everything you need in the room. The cable wasn't too great, kept blanking out every now and then. I turned on the heat and it was blowing out cold air but I still slept comfortable. The bar and grill downstairs was good. I had the cheeseburger and my co worker had a chicken sandwich. Reasonably priced too.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Thank you for the review and for covering all aspects of your stay with us. Our aplogizes for the cable and HVAC issues but do thank you for letting us know so we can investigate and get them corrected.
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Ontario's Highlands, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 17, 2013

From the time we checked in we received amazing service. Even switched our room right away when we found out we had loud neighbors and gave us better room with great city view. Service and food were great as well next morning for breakfast. Waitress very friendly and attentive. Cook even made special order for us with no hesitation. We will stay there again next time we go to Cleveland.

Room Tip: City view is great if room is available.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Please know your excellent comments in regard to our team has been shared with them. I am truly proud to know you experienced the best service ever. Wow - that's awesome - thank you!!!
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Orlando, Florida
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 16, 2013

Stayed here while visiting doctors and family in the area. This property is hands down one of the best in the Hilton system. The staff went out of their way to make sure we were taken care of. The knew us by name and arranged transportation to the casino, and the $5 towncar transportation deal can't be beat. I wish i could thank everyone by name but it was one of the best stays I've had in a long time. We will be back here again.

Room Tip: Higher Floor!
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Obviously your stay was not all pleasure so we are glad we could make your stay with us - "absolutely the best...". Thank you for the excellent review!!!
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Basking Ridge, United States
1 review
5 of 5 stars Reviewed November 16, 2013

I recomend this hotel. The kids loved the fresh drinks in the lobby. If there was a question :Do you have two double beds? What restaurants are good? Do you have a razor? Can i have more towels? Can i have a late check out? The answer was always YES. Love the staff here!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 19, 2013
Your the reason we are here so we are very pleased when there is feedback such as yours. Thank you for the kind review and feedback on our team.
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Dundrum, Ireland
Top Contributor
107 reviews 107 reviews
41 hotel reviews
Reviews in 42 cities Reviews in 42 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed November 13, 2013

I stayed here due to its proximity to Downtown and due to my experiences at other Garden Inns. A great hotel, a little dated and not the most pleasing bar but everything was great. Staff are very pleasant, breakfast is excellent, small gym. Free wifi and decent rooms. Nothing bad about it.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 15, 2013
Thank you for the review and glad you had safe travels back to the Emerald Island home of my ancestors. Please visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

This a wonderful hotel to stay in Cleveland! Great location, great staff and great stay. You are close to every attraction and can experience everything Cleveland has to offer. the staff is excellent and the price is affordable.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 13, 2013
Thank you for the excellent review. Very glad you had a wonderful stay with us. Hope to have you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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