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“comfortable stay” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #9 of 37 Hotels in Cleveland
Certificate of Excellence
camden, United States
1 review
“comfortable stay”
4 of 5 stars Reviewed October 24, 2013

stayed for a family wedding, helpful staff - choose for location, which was not as centrally located in the downtown area as we would have hoped. overall, a good experience. bakery across the street was a bonus for an great pita breakfast/lunch.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mary Beth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, November 7, 2013
Remember, we have a complimentary shuttle that get you to the downtown hot spots!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,055 reviews from our community

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Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed October 21, 2013

From the moment we walked in it felt a bit like home. The staff was very friendly. The shuttle around the city was handy. The breakfast was excellent. We would stay here again on our next trip from Tennessee. Thanks to Dee Dee and Greg for your hospitality.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, October 24, 2013
Thank you for the shout out to Dee Dee and Greg. I will share your kind comments with them. And if your stay felt a bit like home we did our job. Thank you for letting us know. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harpster, United States
1 review
5 of 5 stars Reviewed October 21, 2013

We came to Cleveland to see The Piano Guys. Our stay at this hotel was very nice. It was within walking distance from the concert and it seemed very safe, as there were police officers patrolling often. The hotel was clean and smelled very nice. Everything was in working order. The pool & hot tub were great! - very clean, and nicely arranged. I would definitely stay here again!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jayme B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, October 24, 2013
And we hope you do come back again soon! Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
1 review
5 of 5 stars Reviewed October 21, 2013

This hotel is about 9 stoplights/1 mile down the street from the Rock & Roll Hall of Fame. (The purpose of our trip). The staff is exceptionally professional and polite. The place is quiet and super convenient for on/off the highway.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kristy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, October 24, 2013
Thank you for the review and we are glad you enjoyed your visit to Cleveland. That Rolling Stones exhibit at the Rock Hall was quite nice wasn't it?!
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Huron, Ohio
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 21, 2013

Lots of add ons that are costly from parking to the breakfast buffet. My two nights of $125 morphed into $388 at check out. The parking alone is $16 a day, and the key card did not work half of the time. Breakfast was $12, and they took away all the snacks from the night before so you could not enjoy coffee and a biscuit for free. (Tip: grab some snacks and hoard them.) The little pantry stocked nice items including Peterson's nuts (Cleveland speciality), but only had pink zinfandel (yuck) so I went into the bar to take a glass to the room.
Alladin's Bakery is a short walk down the street on Carnegie for wonderful Gyros, and salads, and to take home pita bread.
The plus is the staff is very nice and friendly, including the male bartender who could not have been nicer and warmer to visitors. I do not appreciate, however, maids pounding on door in morning to rouse you. This is a practice that hotels need to stop and stop now.
I suggest the Hilton bring its prices in line with Cleveland, particularly for a property so utterly lacking in charm. Fortunately competition is on its way to downtown Cleveland.

Room Tip: No really good views at the hotel, street and parking lot.
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mitiwanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, October 24, 2013
We sincerely appreciate the kind comments in regard to our team especially Mike in the bar. I honestly wish you had a better experience with us and do apologize for any inconvenience. But we do appreciate you letting us know about your experience so we can pass your issues on to the appropriate departments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pune
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 19, 2013 via mobile

A perfect place for business as well as family stay
Little over priced but as per American standard its ok.
Clean place with decent breakfast menu very nice pleasant front desk. . Rooms with no specific view. But strategic location and perfect spot for central location for site seeing and turisum

Stayed October 2013, traveled with friends
Helpful?
Thank mihirihim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, October 24, 2013
Glad you enjoyed our all you can eat buffet and found our location suitable for your visit needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 19, 2013 via mobile

Really clean and nice hotel!! The parking was expensive but what do you expect for a downtown hotel? Also, the breakfast buffet was $20 per person. I'm used to staying in hotels of same level with complimentary breakfast. We did get a good rate though so we didn't mind paying for breakfast. The pool was nice and the exercise room was clean. I came from out town and I couldn't find any good places to eat within walking distance. We constantly had to drive just to get food or pay so much to have food delivered. That was probably my least favorite so while the location was close to the venue we had to be at , there just wasn't anything else around the hotel to do/see/eat. The rooms were really big, great size. Overall, I did enjoy my stay. I would recommend this hotel to my family and friends.

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MrsT813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, October 24, 2013
Glad you had an "Excellent" stay with us. If you are back in town please take advantage of our complimentary shuttle service. We can get you to the downtown restaurants and attractions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates):
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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