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“Excellent staff, nice digs” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #7 of 35 Hotels in Cleveland
Certificate of Excellence
Houston, Texas
Level Contributor
85 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent staff, nice digs”
4 of 5 stars Reviewed September 21, 2013

We were NOT in Cleveland to visit a sick relative. We actually went to Cleveland on a long weekend vacation. This hotel has an excellent, enthusiastic staff that is there to make sure you have an enjoyable stay. We were upgraded to a suite on the 8th floor; two rooms, two beds, two TVs, a nice seating area at a bar. Everything was clean, neat, and very roomy. Everything worked, drained, and functioned wonderfully. The business center's technology was up and running like a charm (no charge for printing something out!). We did not dine at the hotel, but the dining area was spacious, airy, and very clean. We shopped at the West End Farmers' Market (close by) and brought home tasty things for breakfast that could be stored in our refrigerator. Cleveland is laid out on a grid and easy to navigate. House of Blues was close by, as was the Rock and Roll Hall of Fame and Science Museum (looked like fun, but didn't have time). The art museum and conservatory are especially wonderful. Staying at this hotel was easy. It was a good choice. The hotel has to deal with a very open parking lot in the rear, so there are people walking around that you may want to avoid--we never felt endangered--so you won't be panhandled.

Room Tip: As always, the higher the floor, the quieter the room. Be careful of panhandlers in parking lot, es...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 26, 2013
Now that's what it is about - thank you for the excellent review. You the guest is why we do what we do and we appreciate you taking the time to let everyone know of your excellent experience with us. Please come back soon!
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932 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Chicago, United States
1 review
5 of 5 stars Reviewed September 19, 2013

Everything about this hotel was first class - everyone, every time treated my questions/problems as though I was the only one in the place. Loved the greeting, the desk associates, the waitress at breakfast, everything definitely first class.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 21, 2013
We are so glad you had an excellent experience while staying with us. Also thank you for recognizing our team members. Please know your kind comments have been shared with them. Thank you for the review!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 14, 2013 via mobile

The hotel was in a convenient location and shuttle service was very good. The problem was the room was dark at night . There was no light on the desk and only one night table had a lamp. We had to use the flashlight on our iPhone to see the thermostat to adjust the air conditioner. When we told the girl on the front desk and showed her the pictures we took she said she couldn't understand why the lamps were not there . This was room 310. We stayed here on Sept. 1 & 2.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 21, 2013
Thank you so much for bringing the room lighting issues to our attention. That is not the norm in our guestrooms and we have passed this issue on to our engineering department so they can fix. Our apologizes for that. But we are glad you enjoyed our complimentary shuttle service.
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Matawan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

Nice location. Nice and friendly staff. Good value for the money. I would stay there again for business or social events. Walk to baseball game and parking was reasonable. I was very satisfied and I travel a lot.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 14, 2013
Thank you for the "Great" review. Please know your kind words have been shared with the team. Please come back again.
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Cleveland, Ohio
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed September 7, 2013

This is a very nice hotel. The staff was friendly and helpful. Our room was clean and very nice. Perfect place to stay if you're attending an Indians game - which we did! We stopped in the hotel bar prior to the game and then just a very short walk to the Progressive Field. We will stay here again!! AND the free coffee in the lobby was an added bonus and was quite good!

Room Tip: Our room was on the 3rd floor and this was nice as we really were not bothered by any street noise!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 14, 2013
Thank you for the excellent review! Also for the kind feedback in regard to our team. I can't argue, their the best team I've had the pleasure to work with in my 25 years in the hotel industry. We truly love our guests and we appreciate you staying with us. Take care.
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LUMBERTON, United States
1 review
5 of 5 stars Reviewed September 7, 2013

Area was quiet. Shuttle was great. Staff was helpful. Everything was within walking distance. Was in town to see the Indians play. Parking was $16.00 which was a bit to pricey. Would stay there again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 14, 2013
Glad you had an enjoyable stay. Thank you for staying with us and for taking the time to type up a review. We still have 6 more home games and as you know we're right across the street from the ballpark! Come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keswick
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed September 5, 2013

We booked this hotel as it is close (across the road) to Progressive Field. We were greeted immediately with a smile and our reservation paperwork was already for our arrival. The lobby is bright and clean.
The room Non-Smoking on the 2nd floor was just as expected, nice and clean. the beds were comfortable and lots of pillows. The AC was not overly noisy and functioning correctly keeping the room at the correct temperature all night.
There is a beverage station set up in the morning for tea and coffee along with papers at the front desk.
The parking charge was exactly as stated on the WEB page no surprise.

Great value and the staff were amazing.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 6, 2013
Glad your stay was all you expected. Hope to have you back on your next quick trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#11 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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