We chose this hotel based on all the positive ratings on Trip Advisor and the affordable price...
From the moment we walked through the door to check in, the staff were fantastic. Check in was smooth, parking was nice and close, and the hotel was very clean.
Our room was spacious and clean with a comfortable bed and bedding/pillows. We were right across from the elevator, so it was a little noisy at times, but tolerable. We did not have a view at all, but that wasn't important for us. The water pressure and temperature in the bathroom were great, and there was no shortage of towels.
We didn't use the pool but it looked nice.
We ate dinner in the restaurant downstairs, and were very surprised at the affordable prices both for the food and beverages (most hotel restaurants jack the prices, and offer poor service and food). The service was excellent, as were the food and portions.
The 24 hour pantry was a bonus, and affordable.
The staff were so helpful-they called around for us to find a pharmacy that was still open at night, printed out directions to a few local places we needed to go, and always had a smile on their faces.
The complimentary shuttle service was another pleasant surprise (it was not advertised well so we didn't even know they even offered it)...our driver was a wealth of knowledge regarding local history and architecture, and was very nice.
Check out was painless, and they allowed us to leave our car in the lot after check out while we checked out some tourist spots.
A hidden gem; as we were not familiar with the city, we were nervous at first because the neighbourhood seemed a little run down as it's not in the centre of downtown...not the case as soon as you step inside this wonderful hotel. We have nothing but good things to say about this hotel, and will definitely stay there again if we visit Cleveland in the future.
Dee Dee at the front desk, Vanessa in the restaurant, and Jan, the shuttle driver-kudos to you on excellent service!