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“One of the best” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #8 of 35 Hotels in Cleveland
Certificate of Excellence
WV
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“One of the best”
5 of 5 stars Reviewed March 11, 2013

This review is going to be long, as I have a lot of good things to say about the HGI. We stayed here for the Bon Jovi concert at Q Arena. I got the AAA rate ($103 a night for 2 adults/1 child). First off, I have to say the staff were VERY friendly and helpful. We had a NS room on the 9th floor overlooking Carnegie Ave with 2 Q beds, micro, fridge, coffeemaker, hairdryer and iron/ironing board. The room was very clean and didn't have the usual hotel odor as I call it (cleaning products or trying to mask an odor with something else). The beds were super comfy and had extra pillows. I thought the actual glass drinking glasses, real coffee mugs, and Bath and Body Works/Neutrogena toiletries were a nice touch. I understand the hotel was fully booked during my visit, and I have to say not once did I hear a peep from any of the rooms surrounding me, or the entire floor for that matter. The hotel is within walking distance of Q Arena (if you're standing outside the doors of the Carnegie entrance it's about 1 1/2 blocks to your left and then one block to the right). It's also darn near across the street from Progressive Field (home of the Cleveland Indians). They offer a free local shuttle and we used it to get to the arena. We walked back after the concert and it only took a few minutes. We felt very safe, as there were other people walking back to the hotel and the police were at every intersection helping direct traffic. As far as food goes, we did not eat at the restaurant located inside the hotel but from what I saw the food looked pretty good. I did like the 24 hour Pantry located next to the front desk. We were able to get some microwave popcorn and drinks so we could have a snack after the concert. I also liked the fact they have a gated parking area that requires the use of your room key card to go in/out. The lot is right in front of the hotel (or if you're calling the Carnegie side the front then it's behind the hotel) and is monitored by hotel security. I don't mind paying $16 to park my car at a hotel when I know it's being watched. Some other hotels I've stayed at charge you to park your car on a lot located upwards of a block away. There is a Subway across the street and a gas station at the corner. I will mention that there is some sort of clinic across the street, and based on the foot traffic in and out of it I kind of wondered if it was a drug treatment center. One other thing, we thought the heat/air in our room was broken because when we turned it on it did nothing. However, we looked around before calling the front desk and found there is a thermostat on the wall by the bathroom which operates the system. The heat did make some noise when kicking on, but nothing that was loud enough to wake you once you were asleep. I would definitely stay there again!!!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, March 16, 2013
Now that's a review! Thank you for spending the time and typing out such an excellent review on your stay with us. It is greatly appreciated. Please know your comments and feedback have been posted in our team member cafe' for all staff members to see. Hope to have you back again soon Take care and thanks again!!!
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962 reviews from our community

Traveler rating
    447
    340
    129
    35
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed March 11, 2013

The downtown hotel is located walking distance from the sport venues, casino and restaurants. The reason you stay here is to have access to that or to see clients in the area. The hotel was average when you consider the overall appearance. It needs a good cleaning, but was acceptable considering I was staying here to be able to walk places. My bed was older - no new firmness adjustment. The room was well worn, but not to the point of needing a complete overhaul. The bathroom was the larger one you expect from a HGI. There was a refrigerator in the room and a microwave. I would stay here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown
Level Contributor
298 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed March 9, 2013 via mobile

Nice location and good breakfast with everything you would expect from a HGI
Convenient for the Cleveland Clinic
Rooms were nice good linen and reasonable gym but as is often the case a little small
Layout was different to the typical HGI but that made it interesting in a good way
Staff were very helpful and friendly

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudsonville, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

One of the best hotels I have ever stayed at. Very comfortable!! I would recommend this hotel to any and all travelers. I wish I had more time to enjoy the extras that were availible. Breakfast was most enjoyable with great service. Location was perfect for my needs.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redford, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 4, 2013

We went to Cleveland for a concert, and to see the sights. Hotel was super easy to find, clean, friendly, and affordable.From this hotel, it is a beautiful, easy, walk to the Market District with all the great beweries and restaurants. Walking around the market on Saturday was fun as well!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 3, 2013

Great deal and perfect location. We wanted to visit Great Lakes and the other breweries and pubs nearby but didn't want to drive. From this hotel, it is a beautiful, easy, walk to the Market District with all the great beweries and restaurants. Walking around the market on Saturday was fun as well!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Level Contributor
147 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

When you stay in a downtown hotel you often sacrifice location for quality but that is not the case here. The room was very comfortable and directly across the street from Progressive Field and 3 blocks from the Q Arena. Breakfast buffet was very pleasant and appealing at a great price of $12... Can't beat that. Harvey's lobby bar is a tucked away hotel bar where it feels like a location whe friens woudl naturally congregate...and the drinks are a great price for a lobby bar. The front desk staff certainly could use some training....I've never met a hotel front desk person that couldn't tell you how many floor the hotel has Hahha.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, March 1, 2013
We are glad you had an excellent stay with us and thank you for taking the time to write a review. Also a big thank you for pointing out a training opportunity. The young lady at the desk now knows how many floors we have - 11! Too funny, thanks for that and hope to have you back again.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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