Due to a reservation mix-up from the hhonnor website, my stay over there on the 10th of Novenber was pushed back to Nov. 18th. Needless to say, that defeated the purpose of making the reservation for the Madonna concert (which also caused the hotel to be completely booked.)
Talking to the staff (Stacy), she was able to get me a room (albeit smoking room, as all the non-smoking rooms were sold out). When we arrived at the hotel, we were bothered by the smoke in the rooms.
After 3 trips from the rooms the lobby, we were actually able to get a non-smoking room (thanks to Stacy again, she's great in accommodating the needs of ours), even though the room was right next to the elevators.
One thing to complain was that there was some drunk tenant who had no self control and knocking on the door of one nearby room... But it's no fault of the hotel or the staff.
Overall, clean rooms, great staff, and very close to the venue of the concert (10 min. walk to Q arena). I'll definitely book rooms there again for my next trip to Cleveland.