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“Great stay in Cleveland” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #6 of 35 Hotels in Cleveland
Certificate of Excellence
Brisbane, Australia
Level Contributor
244 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
“Great stay in Cleveland”
5 of 5 stars Reviewed September 25, 2011

Stayed 2 nights in room 520. Good size room with very comfy king size bed. Fridge and microwave also in room. Pool and spa open till 11 pm. Free wi-fi, parking $16 per day. Ball park across the road and Cleveland brown stadium 20 minute walk. Buffet breakfast has a good selection of foods $10.95. Restaurant and bar on site and are good value for a Hilton hotel..coffee is complimentary too! Staff are friendly and efficient. Highly recommend this hotel.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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901 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Crema, Italy
Level Contributor
118 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed September 18, 2011

I have been there for 5 nights, from Saturday to Thursday for business reasons.
The lobby is in the average with a good level of service.
The room was nice but not as clean as I thought and the insulation is not bad.
On Saturday night I had to call the security (twice) at 2.00 AM because 12 drunks youngs guys was having a party in the room close to mine.

In the room there is a small fridge but it's empty and there is no minibar.
The location of the hotel is about ten minutes walking from the downtown, 4th street where many restaurants are located, but it's also in front of the highway and all around the hotel is full of homeless and drugs begging for money.
Walking at night, but also at 7.00 PM alone is not safe.
The hotel provide a free shuttle for the downtown : use it !

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Canada
1 review
4 of 5 stars Reviewed September 16, 2011

Wonderful stay, clean, cozy and comfortable. Above all, the staff was excellent - I purchased two t-shirts for my daughters from the "Harry Buffalo" Restaurant and somehow managed to misplace them. The Staff at the Hilton Garden Inn, namely "Tina" and "Diana" were helpful in tracking down the bag left in the lounge the night before and followed through with the shipping instructioins I provided to have them returned to me.

Once again, great stay and establishment, but even more "oodles" to the staff - Well done and thank you very much.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Boston, Massachusetts
Level Contributor
228 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 stars Reviewed September 16, 2011

The only negative I have is that other than the proximity to ballpark, this is far from the downtown nightlife. Otherwise it's a straight up downtown HGI, clean, very friendly staff, comfortable bed, etc.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 15, 2011

I did not get any rest or sleep the 3 nights I booked there because there is no noise insulation whatsoever between the rooms. I could not sleep because of having to hear my neighbors talk and watch T.V. through about 2 a.m.

THere is no safe deposit box in the rooms, no slippers, no robes.

The cleaners in the morning next room actually watched TV while they were cleaning and talking "hood" talk - very unprofessional.

Before I book at the hotel, I was told by the hotel that my destination - a law firm - was 2 blocks away. When I arrived there, the front desk then changed their story and stated my destination actually was very far and would cost me $77 to get to. They duped me to get me to book. They then were not very helpful in getting me transportation at a reasonable price to my destination.

They did not have the cookies they usually provide at the front desk.

Room Tip: no good rooms - loud without any noise insulation
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  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peabody, Massachusetts
Level Contributor
102 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed September 13, 2011

This hotel is literally a stone's throw away from the Indian's Baseball park and basketball stadium.
It was a nice hotel in a good location, great restaurant called winking lizard near by...you should go.

We stayed here for a baseball game...for my husband's 30th b-day party

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Michigan
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 13, 2011

Stayed for a long weekend to see the city. Pretty good location and we didn't have issues walking to town. We used the free shuttle to take us to the Hall of Fame. Too bad there wasn't a game but it was nice that our room had a view which looked out to the baseball field. The room was nice but we were not so comfortable with the area - seeing all of people going to the "clinic" that is located across the street from the hotel. I guess it was a chance to see where my tax money goes and it was at times entertaining (but very sad!).

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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