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“Everything was fantastic” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #6 of 35 Hotels in Cleveland
Certificate of Excellence 2014
Wellsboro, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Everything was fantastic”
5 of 5 stars Reviewed August 30, 2011

From check-in until check-out everything about the hotel was fantastic. The staff could not be friendlier. They were all very helpful and courteous. The room was very clean. The breakfast buffet was outstanding. I really can't say enough good things about this hotel. Perfect location next to progressive field, within walking distance to science center, rock hall of fame, browns stadium, and lake erie. not to mention numerous restaurants nearby. This is also the first hotel I have ever left a note with stating how pleased I was with my stay. If your going to cleveland this is the place to stay.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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851 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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northern california
Top Contributor
96 reviews 96 reviews
9 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed August 30, 2011

We stayed here two nights in May, and were very disappointed. We had reserved a non-smoking room, but when we got there we were told that there were none available, and since we booked through a third party (Hotels.com), they didn't have to pay any attention to what we reserved. They did set up an ionizer in the room to try to remove the stench, but it didn't help much. My father is very sensitive to smoke and he could barely breathe. In all fairness, there were two good things: a great location next to Progressive Field for the Indians games, and free cookies in the lobby. Otherwise, two miserable nights.

  • Stayed May 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Pittsburgh, Pennsylvania
Top Contributor
100 reviews 100 reviews
55 hotel reviews
Reviews in 53 cities Reviews in 53 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 28, 2011

Hilton Garden Inns are usually great properties and this is no exception. The location is diagonally across from Progressive Field home of the Cleveland Indians. Room was fine. Flat screen TV was good. Staff helpful and friendly. Decent walk to Starbucks about 6 blocks away is only downside.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 30, 2011
Thank you for the kind review and we appreciate you choosing to stay with us. Hope to have you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 26, 2011

Staff was friendly and the room was clean. Included a king size adjustable bed in my room for absolute comfort. The front dest staff was friendly and helpful. Breakfast dining was fast, efficient, and very tasty. Bar staff was friendly and fast to serve a cold one.

This hotel is literally across the street from Progressifve Field (Cleveland Indians Stadium) and the basketball stadium for the Cavs, and within walking distance of many resturaunts and entertainment. Location is perfect.

Room Tip: Request a high floor to get above the traffic noise. Fan on A/C unit is sufficient to keep the road...
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  • Stayed August 2011, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2011

When away on business/research, I always like to check out the sites. Although the price was right (plus the $16 a day parking fee) I think that next time I will opt to stay downtown. If you're here for the ballgame it's probably a pretty good location though, right beside Progressive Field. The hotel was clean, which was appreciated and the food in the restaurant was pretty good. The breakfast buffet was particularly good and I'm not really a buffet kind of gal. Overall, this hotel is more than decent, just a little ways from the sights.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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pittsburgh
1 review
5 of 5 stars Reviewed August 24, 2011

I have attended yearly conventions in Cleveland every summer for over 20 years, but this was my first stay at the Hilton Garden in downtown Cleveland Ohio. Of course the property was clean and well maintained. However, what put it head and shoulders above the other down town properties was the staff. Of the three rooms I booked, one of us had special needs due to an ongoing battle with cancer. Joel, the front desk manager, went above the call of duty by allowing us a late check out for one room so our friend could rest comfortably while we attended our convention. In addition the housekeeping staff was very understanding of our situation and even managed to keep the room clean despite our unique circumstances. All in all I would highly recommend this property as in the end the people are what counts as a guest and as an employee.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eaton, OH USA
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 24, 2011

This is a very nice hotel and a great location to attend any Cleveland Indian baseball games. The beds are very comfortable and bathrooms are nice and large too, with plenty of hot water. The guest representatives go above and beyond their call of duty. Specifically, we were to attend the Indians/Yankees game across the street, which we went to, and during batting practice the ushers allowed the children to go over the rail and stand on the wall asking players for a baseball. Because of this, I was unable to see the balls and one hit me square in the forehead. I was rushed to the ER for CAT scans, stitches and fitted for a neck brace. Since no one from the Indians or Progressive field came to the hospital or even called, we caught a cab back to the hotel. The guest representative was wonderful when she heard what happened and gave us the phone number to be able to call the Progressive field guest representative the next day, something she did not have to go out of her way to do. I really liked this hotel and would love to be able to stay there again, if we ever found another reason to visit Cleveland, cause obviously we will not ever see another baseball game there.

Room Tip: Ask for a view of the stadium instead of the parking lot
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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