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“HANDY, STANDARD HOTEL WITH GREAT STAFF” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #5 of 33 hotels in Cleveland
Bolton, United Kingdom
Top Contributor
96 reviews 96 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
64 helpful votes 64 helpful votes
“HANDY, STANDARD HOTEL WITH GREAT STAFF”
4 of 5 stars Reviewed July 28, 2011

Stayed 3 nights here and found the room a good size, with aircon which was noisy but essential (40c outside), comfortable bed and clean.
The staff on Reception especially Tonya who had a smile as wide as any I've evr seen and could not do enough to help.
Similarly the Breakfast staff were very attentive.
Just away from the center of Cleveland so you will probably need a cab ride to get to most things except the Baseball Stadium.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 21, 2011

We stayed here when the Indians were away. Our experience may have been very different otherwise. It's right down the street from the ballpark, terrific if you're going to baseball or basketball games. It's convenient to I-90, and all city points. Other than a Subway across the street, however, there's not a coffee shop in sight, so if you like having small businesses close by it's not the place for you. That said, their on-site breakfast is fabulous, the staff is gracious and helpful, the evening cookies are delicious, and the rooms are cozy and quiet. The security seemed good for a downtown location. The business center was well-stocked. Only complaints: barely noticeable pink mildew in the shower tiles, and slightly odorous water in the whirlpool/hottub.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 11, 2011

Our family stayed at the Hilton Garden Inn Cleveland Downtown on July 5th for an Indians vs. Yankees game. It was a great location as it was right across the street from Progressive Field. Neighborhood was so-so and we saw some panhandlers but once the game started, there were people everywhere and the neighborhood became lively. The hotel was fine and the staff was very nice. The kids loved the pool. Overall, you can't beat the location if you are going for the game.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2011

Booked this hotel at the very last minute as a friend and I decided to drive 5 hrs to catch a Blue Jays game in Cleveland. Reviews said it was across the street from Progressive Field and they were really not lying. This was the PERFECT hotel for anyone going to a baseball game. Once you walk out the front door you basically cross the street and are instantly at the gates to the stadium.

The hotel itself is incredibly easy to get to from the highway. **Also to note, I found driving in Cleveland in general to be very straightforward compared to other large cities I've been in!

The Hilton Garden Inn is not extremely upscale but it is certainly better than alot of hotels you'll find. Amenities were basic. The room was clean and spacious. Couldn't have asked for much more. Its not going to blow you away with luxuries but the service was very friendly and the hotel, despite being sold out was quiet. Because it was sold out we were not able to get a non-smoking room as requested but they quickly arranged to have an air cleaner brought to the room while we were at the game.

Parking at the hotel was an extra $16 but considering parking downtown for the game anywhere was $20, we weren't too bothered.

Breakfast buffet in the morning is not included in the hotel but for $10.95 they offer a nice spread with a-la-carte pancakes, french toast, waffles or omelettes as well.

Great stay in Cleveland and I would stay at this hotel again!

Oh... and they have a business center with free internet and free printing services. Turned out to be very handy when purchasing tickets for the game off of stubhub.com!!

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
92 reviews 92 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed July 4, 2011

Stayed 1 night on July 1. 1 room w/2 queen sized beds.

Pros
- 1 block from Progressive (Jacob's) Field
- friendly staff
- complimentary shuttle every half hour (to and from) within 1 mile of downtown Cleveland
- microwave & fridge in room
- free wi-fi and great business centre (with a colour printer)
- coffee maker
- secure - access after hours requires hotel key
- reasonably clean
- spacious room (approx. 275-300 square meters)
- fabulous buffet breakfast for $11 (adults) and half for kids
- can store your luggage for a few hours after checkout
- walking distance to great restaurants on 4th street, the Arcade and possibly Tower city Centre

Neutral
- unusual odour in room and a little bit in the hallway
- $16 parking per day at the back but at least it is safer than on or across the street

Cons
- toilet flush was poor
- questionable area (across the street from a rehabilitation centre)

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Georgia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 28, 2011

This hotel is one block from Progressive Field. It is clean and the staff is helpful and courteous. Parking is outside and you do not have to use the valet. However, it is not free and the lot is confusing to get around. The room was nice with a great view of the field. Rate was reasonable. It was a very pleasant stay.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 28, 2011
Thank you for the kind feedback and most of all thank you for staying with us. Hope to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Castle, Pennsylvania
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 26, 2011

The hotel is in an excellent location for baseball and football games. We booked the baseball package that included parking, breakfast and game peanuts. It was an easy walk to get to Progressive Field. We didn't stay for the fireworks after the baseball game but we were able to see them from our stadium facing room. The room we had was very comfortable and the hotel in general was very nice. Also, the restaurant/bar staff were helpful and friendly. The Hilton Garden Inn will be our first choice when visiting Cleveland.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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