I elected to stay here due to its close proximity to my morning meeting. On a general level, it is typical of what I expect of a Hilton Garden Inn – in other words, no surprises. The room was nice and well maintained although some cosmetic upgrades will soon be in order. The room was comfortable and very quiet. Dinner in the restaurant was very nice and the food good quality. Did not have time for breakfast so can’t comment. The public areas have recently been updated and are very inviting and comfortable. What really stood out was the professionalism of the staff. I showed up for check-in at 11 AM, which I had indicated on my reservation. The clerk knew that the room she had available did not meet the preferences on my profile. She gave me the option and I asked her to see if something else might be available in a short period of time. I sat in the lobby for no more than 3 minutes when she came over and indicated that she had a room that better fit my preferences. She apologized not once but twice about the inconvenience (I was the one checking in well ahead of published check-in time!). She was a true professional and made me feel like a welcomed guest. This attitude was evident in every single staff member I encountered. I was just entering my room for the first time and a housekeeper came over and asked that I inspect the room and let her know if I needed anything. I could go on but suffice it to say there is an absolute commitment to customer service. This is a good quality Garden Inn and I will certainly return when my business requires.
- Official Description (provided by the hotel):
- "The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Cleveland Airport Hotel Cleveland
- Hilton Cleveland
- Cleveland Hilton
- Hilton Garden Inn Cleveland Airport Ohio