We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Business traveler” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Garden Inn Cleveland Airport to your Saves list
Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
PARK STAY AND GO
Ranked #3 of 35 Hotels in Cleveland
1 review
“Business traveler”
5 of 5 stars Reviewed April 24, 2014

Felix excellent! Salmon was top notch, but brocolli was the best ever. Orzo was good. But salmon and brocolli excellent. Kudos to chef! Food vastly improved over prior stays. Overall, very good staff and dinner good enough to prompt me to review.;-)

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

366 reviews from our community

Traveler rating
    202
    115
    25
    21
    3
See reviews for
79
73
33
131
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2014

Staying in a hotel over a holiday can be a little sterile. I stayed at the Cleveland Airport Hilton Garden Inn at both Christmas (2013) and Easter (2014) this year while in town to visit family--and I felt like I was at home! The staff couldn't have been more warm and welcoming. From housekeeping, to food service to front desk--everyone at this hotel goes out of their way to make everyone as comfortable as possible. the maintenance man stayed after his shift to jump the dead battery on my rental car--on a holiday! Unique combination of commitment, hard working people, and quality service--all at an airport Hilton Garden Inn!

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, May 13, 2014
It is always a delight to see you Patrick B! Thanks for choosing our hotel when you visit Cleveland and taking the time to share your sentiments with the Trip Advisor community. We look forward to seeing you again soon!
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
2 reviews
5 of 5 stars Reviewed April 24, 2014

This is a great place to stay. Close to the airport and minutes from downtown and shopping malls, The room was very clean and fresh and the beds are very comfortable and adjustable. The pool and surrounding area also very clean and warm. The choices of made to order breakfast foods was very good. Overall a great hotel and I would definitely stay again

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, May 13, 2014
Thank you Greg E for taking the time to review your recent stay at our hotel. It is great to hear that you found our property well appointed for your needs. We look forward to seeing you again soon!
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 19, 2014

For about ⅔ of the price, we decided to commute from the airport area to downtown for our Cleveland visit, saving downtown parking costs in the process as well. The room was well appointed, Neutrogena products in the bathroom and a Keurig pod coffee maker as well as a small microwave and quiet, well-running fridge. Hair dryer worked well, WiFi was FREE (love not being nicked for that). Baked goods and lemon water await weary travellers in the lobby, along with a friendly, efficient, informative check-in process. Beds are adjustable on either side for mattress firmness (!) - a first in our many hotel stays. There is NO noise whatsoever from the nearby airport or highways. We could not have asked for more.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 21, 2014
Thank you for taking the time to review your recent stay with us during your recent trip to Downtown Cleveland. Just a quick train ride to downtown from our nearby rapid transit station and you are in the heart of our beloved city of Cleveland. We are so excited that you had a great visit!
In Hospitality,
Rebecca Kerrigan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkley, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 18, 2014

Adjustable firmness bed mattress lost all center support at 2:30am. Back pain and no sleep the rest of the night. Desk clerk and manager apologized, but refused to do anything more. Noisy elevator doors disrupted sleep prior to 2:30am.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 21, 2014
Thank you for sharing your feedback of your recent stay with us. We understand how important a good night's rest is while traveling and apologize you did not experience one. We have alerted our maintenance team to the bed issues you've mentioned to ensure all is repaired and replaced. We appreciate you bringing this to our attention and hope you will consider us again in the future to receive the service and stay you've come to expect from us.
In Hospitality,
Rebecca Kerrigan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed April 10, 2014

Stayed at this facility and was very comfortable. Chrissy the bartender/ server was very friendly and made time pass quickly Beds we great and the rooms clean. The driver took me to a competitive hotel to meet friends even though he was not suppose to. Now that is great customer service

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 21, 2014
Thank you for highlighting your recent experiences during your stay! It is always great to be part of your memorable visit. We look forward to taking care of guests and their unique requests. We do hope to see you again in the future should your plans bring you back to Cleveland!
In Hospitality,
Rebecca Kerrigan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
anchorage, United States
1 review
5 of 5 stars Reviewed April 8, 2014

Great Hotel, Staff very helpfull, the shuttle service was prompt, Good food, Nice location close to the airport. Very Clean. the Bed mattresses are outstanding. This was my second stay at this hotel, both stays were excellent.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 21, 2014
Thank you for highlighting your recent stays with us Jay R! It is always great to hear how much you appreciated your visits and all that we have to offer. We hope to see you again in the future!
In Hospitality,
Rebecca Kerrigan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Cleveland Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cleveland
#1 Best Value Hotel in Cleveland
#4 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Orbitz, Hilton Hotels, Hotels.com, Cheap Tickets, getaroom.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Hilton Garden Inn Cleveland Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Cleveland Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.