We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fun Place to Stay” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Garden Inn Cleveland Airport to your Saves list
Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Bed and Breakfast
Ranked #5 of 35 Hotels in Cleveland
Certificate of Excellence 2014
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Fun Place to Stay”
4 of 5 stars Reviewed April 10, 2014

Stayed at this facility and was very comfortable. Chrissy the bartender/ server was very friendly and made time pass quickly Beds we great and the rooms clean. The driver took me to a competitive hotel to meet friends even though he was not suppose to. Now that is great customer service

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 21, 2014
Thank you for highlighting your recent experiences during your stay! It is always great to be part of your memorable visit. We look forward to taking care of guests and their unique requests. We do hope to see you again in the future should your plans bring you back to Cleveland!
In Hospitality,
Rebecca Kerrigan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

388 reviews from our community

Traveler rating
    213
    123
    27
    22
    3
See reviews for
83
79
33
140
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
anchorage, United States
1 review
5 of 5 stars Reviewed April 8, 2014

Great Hotel, Staff very helpfull, the shuttle service was prompt, Good food, Nice location close to the airport. Very Clean. the Bed mattresses are outstanding. This was my second stay at this hotel, both stays were excellent.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 21, 2014
Thank you for highlighting your recent stays with us Jay R! It is always great to hear how much you appreciated your visits and all that we have to offer. We hope to see you again in the future!
In Hospitality,
Rebecca Kerrigan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Godfrey, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2014

I recently spent several weeks at this hotel and really liked it. I liked the comfort of the room, the friendliness of the staff including the front desk crew who were always helpful, the breakfast hostess (Natalie), the breakfast chef who was fantastic, and the evening chef who cooks some great steaks. Housekeeping did a great job as well. I don't have any complaints. I will continue to stay here when I visit Cleveland.

Room Tip: I stayed in several and they were all good.
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 21, 2014
We appreciate your generous compliments to share with the team that take so much pride in taking care of our guests! We can't wait to see you again 618Tom!
In Hospitality,
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 3, 2014

I have stayed a few times at this hotel and I really like the rooms, service and breakfast. BUT the gym is almost a joke. It has two belts and one cross trainer . During my last stay one was out of order.
Very little other equipment available in the gym

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 21, 2014
Thank you for taking the time to share your experience during your most recent visit. We have addressed the issue with the fitness machines that you have noted and do understand how frustrating this was. My sincere apologies! Please note that In addition to our gym, there is a fitness center located in the office building close by that offers some really great classes and a daily rate for a bigger gym experience. We are always taking our guests feedback into consideration and appreciate you for sharing.
In Hospitality,
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Normal, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

Staff were very friendly and helpful at this hotel. Rooms were attractive and mostly comfortable. Food was well prepared and generous. The only drawbacks is that I like firmer pillows and that the refrigerator froze everything I put in it.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 1, 2014
Thank you for your feedback regarding your stay with us. We are alwayys listening to our guests and will take your notes into consideration to continue to strive for outstanding guest stays. We do hope to see you back again soon!
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madeira, Ohio, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2014

I booked this reservation after reading a negative TripAdvisor review of a different Hilton hotel in the Cleveland Area, and a positive review of this one. I was very pleased to see that this hotel more than lived up to it's review. The only two minor issues I encountered were that they had run out of the Chicken Parm I ordered for dinner, but the salmon I substituted was delicious and the waiter was very friendly and efficient! At checkout there was a small charge from the pantry that wasn't mine, but it was removed immediately and cheerfully. I will be back!

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 1, 2014
What a flattering review!! We appreciate that you have taken the time to share your experience and that you had a great time during your stay! I am glad that we were able to resolve the issues that you encountered to meet your expectations. We look forward to seeing you back in the future!
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waxhaw, United States
1 review
5 of 5 stars Reviewed March 29, 2014

Great location near the Cleveland airport, with very nice rooms and an excellent restaurant. There were a lot of meal choices from the breakfast and dinner menus. The food was good and service fast. The pool was very clean and nice. The workout room had good equipment, and plenty for everyone.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, April 1, 2014
Thank you for your review about your stay with us! We look forward to seeing you back again in the future!
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hilton Garden Inn Cleveland Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cleveland
#2 Best Value Hotel in Cleveland
#4 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hilton Hotels, Travelocity, Orbitz, getaroom.com, Cheap Tickets, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Hilton Garden Inn Cleveland Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Cleveland Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.