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“Highly Recommend” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
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Ranked #2 of 33 hotels in Cleveland
New York City
Top Contributor
107 reviews 107 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
“Highly Recommend”
5 of 5 stars Reviewed February 27, 2014

I was really surprised with this hotel. I booked it at last minute when my flight was canceled. I have never stayed at the Garden Inns. If others are like this location I will be adding them to places I like to say. From pick-up to check-in, nothing but the most courteous and professional staff. Bill at the front desk was a joy! The rooms are nice and spacious. I went down to the restaurant for dinner. Excellent!! Good dinner and well priced! Felux was the server and was very attentive and friendly. I highly recommend this hotel. Finally, the beds!! I'd like to know what mattresses they use. I had the best night sleep in weeks there.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, February 28, 2014
Thank you for your recommendation! We are thrilled that your unexpected stay exceeded your expectations and are excited that you were introduced to all of the great amenities that the Hilton Garden Inn brand has to offer. The beds that you fell in love with are our Garden Sleep System by Natural Form which offer a unique adjustable pressure free experience. The staff will enjoy reading your compliments and appreciate the recognition. We hope to see you again should your travels bring you back to Cleveland!

Rebecca Kerrigan
General Manager
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331 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Rochester, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2014 via mobile

We were extremely pleased with our stay. We stayed for one night before our 4:30 PM flight to Florida. Great room rate, great parking instead of expensive airport lots and shuttle service was fast and free. Highly, highly recommend this hotel. Manager even let us check-out at 2:30 PM. A HUGE help since we travelled with 3 young ones.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, February 27, 2014
Joe G,
Thank you for taking the time to review your recent stay with us. We are delighted to hear that we were a memorable and integral part of your family travel. We appreciate your recommendation and look forward to seeing you when you return.

Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
raleigh
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 23, 2014

Stayed for 2 nights and had a pleasant experience. Room was a nice size, very clean and well maintained. Breakfast is $10.95 if purchasing that or you may get a coupon with your room. Free coffee during the day. Overall, a good choice when in Cleveland and need to be near the airport and I-71.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, February 27, 2014
Rontours,
Thank you for your review of our property. We are always striving to exceed our guests expectations and do love to hear that you were satisfied. We look forward to having you stay with us should your travels bring you back to Cleveland!

Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell, OH, United States
1 review
4 of 5 stars Reviewed February 19, 2014

I was very satisfied with this hotel, location and staff. The only problem is that breakfast is not included in the price of the stay. We used the hot tub in the pool area and there were only a few places to sit.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, February 27, 2014
Andrea W,
Thank you for taking the time to review your recent stay. We strive to offer a memorable experience and were happy to hear that you enjoyed your stay. We do offer a Bed and Breakfast package which might be more of what you might want for your weekend stay. We appreciate your patronage and hope that we see you again in the future.

Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
77 reviews 77 reviews
12 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 17, 2014

Although our destination was downtown we chose to stay out near the airport, its a great hotel and importantly clean and friendly, the fitness room was very small and carried only light weights, limited choice of places to eat locally, great for the airport .. would recommend, takes about 20 mins to drive downtown...

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, United States
1 review
5 of 5 stars Reviewed February 16, 2014

Nice place - highly recommended. Staff was pleasant and helpful. Room was clean and decent. Restaurant was good. Would definitely stay there again. This is less than 200 characters so I'm being forced to say more. There was a beautiful quarter moon that I could see from my window, along with the hangar at the NASA facility where I used to work. So I stared out the window looking at the moon, the NASA hangar, and I-480, while listening to Barber's 1st symphony at 1:00 AM.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed February 14, 2014

We just stayed at this hotel last weekend. It was very clean and the staff were very nice. They were even shuttling people to the Cleveland Home and Garden show at the IX Center. I had to say I was impressed with that! Our rooms were comfortable and very clean! We ate breakfast around the lobby area for $10.95. I thought it was a little pricy but they had an omelet bar that was delicious! Usually when we stay at a Hilton we get free breakfast since we are Hilton Reward Members. I inquired about the free breakfast and was told they do not honor it there. I would still highly recommend this hotel

Room Tip: One of the BEST hotels in the area!
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Family Hotel in Cleveland
#4 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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