I cannot say enough about the staff at this hotel. I have to travel extensively for business, and never have I found a hotel with better service or a more hospitable crew. My work provides a breakfast to me free of charge in the office, but I will often opt to pay for breakfast at this hotel because it actually contributes to a good start to my day. While a hot bar is available with prepared food, I always get a made-to-order omelet -- there's no additional charge, it's always delicious, and it comes with an orchid as garnish which always makes me smile. The kitchen staff is courteous and professional, and the floor staff in the restaurant provides a perfect combination of good service and friendly demeanor. In the evenings, the lead chef is intentional to come out when he has a moment - to speak with and interact with the patrons, making sure their food was good and that they are enjoying their stay. Not only do I appreciate this personal approach, but his food is always delicious! My check-in experiences have always been fast and easy, even when I arrive after 1am because of late connections. And when I come in after a long day of work, the lobby smells of fresh-baked blueberry bars, provided daily to greet guests as they come in. I also appreciate that there is fresh coffee at all hours of the day/night, set up for easy access in the lobby. I rave about this particular hotel every time I stay here. My facebook page calls it out by name almost every time I stay, simply because they continue to exceed my expectations. And for someone who has to spend so much of her time traveling away from her "normal life," this level of service and care is so appreciated. Given my preference and my control, there is nowhere else I will stay when in the Cleveland area. :-)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Laila G,
Report response as inappropriate
Thank you for taking the time to highlight our hotel staff and all of your experiences. We enjoy having you as our guest and are always delighted when you return. The entire staff is proud to have this review as recognition of their continued efforts to provide an exceptional stay to each and every guest. We hope to see you soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.