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“Great Staff” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
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Ranked #2 of 32 hotels in Cleveland
Reynoldsville, Pennsylvania
1 review
“Great Staff”
5 of 5 stars Reviewed November 10, 2013

Having spent a lot of time at this hotel in the past 7 months, I must say they have won my loyalty. Though the hotel is not home, the staff does everything they can to make you feel at home. The staff is wonder, and the property is very nice.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 14, 2013
Dear Jed027,

Thank you for your loyalty! We enjoy doing all that we can to be a home away from home. We enjoy having you stay with us and do hope to see you again soon!

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

250 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Baltimore, MD, United States
1 review
5 of 5 stars Reviewed October 31, 2013

I loved staying at this location which is easy to the Airport. I was in for a funeral so it was a very stressful time. Going down and looking forward to good food did not turn out to be a good experience. The staff was helpful, but the breakfast bar was awful. The eggs were like powered eggs and disgusting. I tried a rib eye steak at night and it was not cooked the way I wanted. The chef came out and did adjust my bill but what I really wanted was a good steak. Next time, I will eat out.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 1, 2013
Dear Sallie F,

Thank you for taking the time to let us know about your recent stay. I am disappointed to hear that your experience for such a difficult visit was less than exceptional. We strive to deliver a great meal along with great service. We are listening and will take into consideration your feedback in our everyday focus on service and quality. I do hope that if your travels ever bring you back to Cleveland that you give us another opportunity to exceed your expectations.

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

The management of this hotel is always attentive to guest needs... The renovations are beautiful-- the rooms immaculate, and my breakfast was delicious. I couldn't make up a complaint about this hotel if I had to! I stay here whenever I come to Cleveland. They really do treat repeat guests like family! It is always a great experience for me at this Hilton Garden Inn.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 1, 2013
Dear Patrick B,

Thank you so much for sharing your feedback with the TripAdvisor community. We love having you stay at our property and are just as excited about the renovations that have updated our hotel. Thank you for continuing to choose the Hilton Garden Inn Cleveland Airport as your desired property when you are in Cleveland! We will see you again soon!

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apex, United States
1 review
5 of 5 stars Reviewed October 29, 2013

I cannot say enough about the staff at this hotel. I have to travel extensively for business, and never have I found a hotel with better service or a more hospitable crew. My work provides a breakfast to me free of charge in the office, but I will often opt to pay for breakfast at this hotel because it actually contributes to a good start to my day. While a hot bar is available with prepared food, I always get a made-to-order omelet -- there's no additional charge, it's always delicious, and it comes with an orchid as garnish which always makes me smile. The kitchen staff is courteous and professional, and the floor staff in the restaurant provides a perfect combination of good service and friendly demeanor. In the evenings, the lead chef is intentional to come out when he has a moment - to speak with and interact with the patrons, making sure their food was good and that they are enjoying their stay. Not only do I appreciate this personal approach, but his food is always delicious! My check-in experiences have always been fast and easy, even when I arrive after 1am because of late connections. And when I come in after a long day of work, the lobby smells of fresh-baked blueberry bars, provided daily to greet guests as they come in. I also appreciate that there is fresh coffee at all hours of the day/night, set up for easy access in the lobby. I rave about this particular hotel every time I stay here. My facebook page calls it out by name almost every time I stay, simply because they continue to exceed my expectations. And for someone who has to spend so much of her time traveling away from her "normal life," this level of service and care is so appreciated. Given my preference and my control, there is nowhere else I will stay when in the Cleveland area. :-)

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 1, 2013
Dear Laila G,

Thank you for taking the time to highlight our hotel staff and all of your experiences. We enjoy having you as our guest and are always delighted when you return. The entire staff is proud to have this review as recognition of their continued efforts to provide an exceptional stay to each and every guest. We hope to see you soon!

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Coast, Florida
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2013

We stay here twice per year for business and it is always an enjoyable stay. The staff is always friendly and the rooms are great. Close to the airport and not far from downtown Cleveland. We always have a conference room and it is always set up perfectly for us. Awesome breakfast too!!!

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 1, 2013
Dear Ron D,

Thank you for your review and great recommendation. We appreciate your patronage and loyalty to our hotel. We will see you again soon!

In Hospitality,
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, Ohio
1 review
5 of 5 stars Reviewed October 25, 2013

From the moment we entered in, professional staff greeted with a warm smile, very helpful with overall knowledge of room, features, and service to expect!! Couldn't ask for a better stay. Folks/staff went out of their way to be helpful and exceeded expectations even with a large wedding party on hand.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, United States
1 review
5 of 5 stars Reviewed October 24, 2013

Hotel location is perfect, very close to the airport yet there is no noise level to put up with. Great staff that genuinely cares about the comfort of your stay. Also very good restaurant very close to the hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Cleveland Airport

Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Garden Inn Cleveland Airport Hotel
Hilton Garden Inn Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio
Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cleveland
#2 Best Value Hotel in Cleveland
#4 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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