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“The best staff you'll find anywhere” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
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Ranked #4 of 35 Hotels in Cleveland
Apex, United States
1 review
“The best staff you'll find anywhere”
5 of 5 stars Reviewed October 29, 2013

I cannot say enough about the staff at this hotel. I have to travel extensively for business, and never have I found a hotel with better service or a more hospitable crew. My work provides a breakfast to me free of charge in the office, but I will often opt to pay for breakfast at this hotel because it actually contributes to a good start to my day. While a hot bar is available with prepared food, I always get a made-to-order omelet -- there's no additional charge, it's always delicious, and it comes with an orchid as garnish which always makes me smile. The kitchen staff is courteous and professional, and the floor staff in the restaurant provides a perfect combination of good service and friendly demeanor. In the evenings, the lead chef is intentional to come out when he has a moment - to speak with and interact with the patrons, making sure their food was good and that they are enjoying their stay. Not only do I appreciate this personal approach, but his food is always delicious! My check-in experiences have always been fast and easy, even when I arrive after 1am because of late connections. And when I come in after a long day of work, the lobby smells of fresh-baked blueberry bars, provided daily to greet guests as they come in. I also appreciate that there is fresh coffee at all hours of the day/night, set up for easy access in the lobby. I rave about this particular hotel every time I stay here. My facebook page calls it out by name almost every time I stay, simply because they continue to exceed my expectations. And for someone who has to spend so much of her time traveling away from her "normal life," this level of service and care is so appreciated. Given my preference and my control, there is nowhere else I will stay when in the Cleveland area. :-)

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 1, 2013
Dear Laila G,

Thank you for taking the time to highlight our hotel staff and all of your experiences. We enjoy having you as our guest and are always delighted when you return. The entire staff is proud to have this review as recognition of their continued efforts to provide an exceptional stay to each and every guest. We hope to see you soon!

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Palm Coast, Florida
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2013

We stay here twice per year for business and it is always an enjoyable stay. The staff is always friendly and the rooms are great. Close to the airport and not far from downtown Cleveland. We always have a conference room and it is always set up perfectly for us. Awesome breakfast too!!!

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 1, 2013
Dear Ron D,

Thank you for your review and great recommendation. We appreciate your patronage and loyalty to our hotel. We will see you again soon!

In Hospitality,
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 25, 2013

From the moment we entered in, professional staff greeted with a warm smile, very helpful with overall knowledge of room, features, and service to expect!! Couldn't ask for a better stay. Folks/staff went out of their way to be helpful and exceeded expectations even with a large wedding party on hand.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 24, 2013

Hotel location is perfect, very close to the airport yet there is no noise level to put up with. Great staff that genuinely cares about the comfort of your stay. Also very good restaurant very close to the hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 22, 2013

Rooms were clean and spacious. Front desk staff was extremely courteous. Hot tub and pool were above average, and were not crowded at all later in the evening. Bar service was excellent with a nice outdoor patio.

Stayed August 2013, traveled with family
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Buffalo, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 18, 2013

Wonderful stay. I felt very comfortable here as if it was a home a way from home. Had two rooms which were both very well appointed. Great Staff, especially front desk agents and Diamond the Room attendant. Excellent food choices at the in house restaurant. Pork chop was very inventive. Great location very close to the Rapid train station as well as to the highway. Will recommend to others and will most certainly return again when coming to the area.
Thank you for Everything!

Room Tip: Side with the woods is very nice to wake up too
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
76 reviews 76 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 18, 2013

I stayed there in the past 9 years and have stayed there a couple of times since then.. very consistent smaller hotel: Clean, Very convenient to the Hopkins Airport, and easy to get in and out of. Staff is very friendly. Rooms are clean and comfortable.. Beds are really comfortable..and a nice small diner to eat dinner and breakfast there.
i recommend to any traveler going to Cleveland

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#4 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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