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“VEry Consistent small hotel” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
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Ranked #5 of 35 Hotels in Cleveland
Houston, Texas
Top Contributor
80 reviews 80 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“VEry Consistent small hotel”
5 of 5 stars Reviewed October 18, 2013

I stayed there in the past 9 years and have stayed there a couple of times since then.. very consistent smaller hotel: Clean, Very convenient to the Hopkins Airport, and easy to get in and out of. Staff is very friendly. Rooms are clean and comfortable.. Beds are really comfortable..and a nice small diner to eat dinner and breakfast there.
i recommend to any traveler going to Cleveland

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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381 reviews from our community

Traveler rating
    211
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2013

I was so tired when I arrived in the evening after a long day of business-tripping. The check-in took maybe two minutes and the clerk was friendly and helpful (but not very chatty, thankfully). My room was clean and comforting with lots of options for lighting, an orderly closet with all the essentials, a fridge with some water and a Kuerig machine! I met a colleague downstairs for dinner and some drinks ~ two waiters helped us, the chef came out to say hello, and the food was delicious. We sat down in the restaurant area for two hours, it was relaxing and pleasing to stay for a while.
I used the business center to check in to my flight and print my boarding pass then had a lovely, quiet sleep. Check out took only a moment. I hope for a reason to visit again!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uniontown, Ohio
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

Although we live just over an hour away from Cleveland, we were greatly benefited by an overnight stay here before flying out to the West Coast. Breakfast was hot, everything you could possibly want, and made to order. Free long term parking and free shuttle service to and from the airport. We'll definitely stay here every time we fly. Room was impeccably clean! All staff was friendly and helpful.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 11, 2013 via mobile

I was very happy to spend the night here. 2 minutes from airport making a 640am flight a breeze. Very nice staff. Great lobby restaurant. Try the salmon. The rooms were clean. Nothing out of the ordinary but nice. Another plus...they have the NFL network.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear Mike1indy,

We appreciate that you have taken the time to give us your feedback regarding your recent stay. It is through the gift of our guests feedback that we can further identify and recognize our staff for what we are doing well. In this case, the tasty salmon entree! I see that you are able to utilize the convenient 24 hour airport shuttle and that our recent addition of the NFL Network is appreciated. Thank you for staying with us and we do hope that we see you in the near future!

In Hospitality!
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

Every time I stay at Hilton Garden Inn, especially the Cleveland Airport location, I know exactly what I'm going to get. For the money, it's the best choice in hotels. Even if you have money to burn, this hotel should still be your choice.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear James W,

Thank you for your patronage and for recognizing the consistancy that the Hilton Garden Inn is able to provide for your travel needs. We appreciate the recommmendation and do hope to see you again in the near future!

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence
2 reviews
5 of 5 stars Reviewed October 9, 2013

If you want to be near the CLE airport this is the place. Shuttle driver, desk clerk, waitress in the dining area. All perfect. You can get real food in the dining room. Everything in the Business Center worked.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear Robert O,

Thank you for your patronage! It is great to see that we have exceeded your expectations in all facets and appreciate that you have taken the time to share it with the TripAdvisor community. Our chefs love the recognition for the efforts that they take to provide our guests with a great meal while they are away from home. We do hope to see you again in the future!

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, United States
1 review
5 of 5 stars Reviewed October 8, 2013

Reasonbly quiet for a busy location, breakfast staff is always attentive and ensure a good start to your day. The short order cook(s) have always been accommodating and the food well above average. Any issues have been quickly resolved.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear Jesse B,

Thank you for taking the time out to recognize our tenured breakfast chefs. We are grateful to have such wonderful employees that take pride in their work and we enjoy sharing your feedback that they are appreciated with their efforts! We look forward to seeing you again in the future! Thank you for choosing to stay with us!

In Hospitality,
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cleveland
#2 Best Value Hotel in Cleveland
#4 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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