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“Great place” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
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Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
“Great place”
4 of 5 stars Reviewed October 11, 2013 via mobile

I was very happy to spend the night here. 2 minutes from airport making a 640am flight a breeze. Very nice staff. Great lobby restaurant. Try the salmon. The rooms were clean. Nothing out of the ordinary but nice. Another plus...they have the NFL network.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear Mike1indy,

We appreciate that you have taken the time to give us your feedback regarding your recent stay. It is through the gift of our guests feedback that we can further identify and recognize our staff for what we are doing well. In this case, the tasty salmon entree! I see that you are able to utilize the convenient 24 hour airport shuttle and that our recent addition of the NFL Network is appreciated. Thank you for staying with us and we do hope that we see you in the near future!

In Hospitality!
Rebecca Kerrigan
General Manager
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434 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Cleveland, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

Every time I stay at Hilton Garden Inn, especially the Cleveland Airport location, I know exactly what I'm going to get. For the money, it's the best choice in hotels. Even if you have money to burn, this hotel should still be your choice.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear James W,

Thank you for your patronage and for recognizing the consistancy that the Hilton Garden Inn is able to provide for your travel needs. We appreciate the recommmendation and do hope to see you again in the near future!

In Hospitality,
Rebecca Kerrigan
General Manager
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Lawrence
2 reviews
5 of 5 stars Reviewed October 9, 2013

If you want to be near the CLE airport this is the place. Shuttle driver, desk clerk, waitress in the dining area. All perfect. You can get real food in the dining room. Everything in the Business Center worked.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear Robert O,

Thank you for your patronage! It is great to see that we have exceeded your expectations in all facets and appreciate that you have taken the time to share it with the TripAdvisor community. Our chefs love the recognition for the efforts that they take to provide our guests with a great meal while they are away from home. We do hope to see you again in the future!

In Hospitality,
Rebecca Kerrigan
General Manager
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Morgantown, United States
1 review
5 of 5 stars Reviewed October 8, 2013

Reasonbly quiet for a busy location, breakfast staff is always attentive and ensure a good start to your day. The short order cook(s) have always been accommodating and the food well above average. Any issues have been quickly resolved.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear Jesse B,

Thank you for taking the time out to recognize our tenured breakfast chefs. We are grateful to have such wonderful employees that take pride in their work and we enjoy sharing your feedback that they are appreciated with their efforts! We look forward to seeing you again in the future! Thank you for choosing to stay with us!

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 30, 2013

Stayed for one night while in town visiting family at Cleveland Clinic, 20 minutes from clinic but any Hilton closer was booked because we booked the day before we went. Great breakfast! Definitely enjoyed the ease, quickness, and how good the food was. Room and bed were very comfortable and clean. Our only complaint was that the air conditioner was very loud and through the night this became somewhat obnoxious. Check in was a breeze and we enjoyed the bottles of water waiting in the fridge for us. Thank you for being a great place to land!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 1, 2013
Dear travelingnewleyweds,

Thank you for taking the time to review your recent stay with us. We take pride in being able to provide a comfortable and easy location for our guests. We do appreciate your gift of feedback and will look to continually improve and identify needed A/C maintenance as you have mentioned. We look forward to having you stay with again in the future!

In Hospitality,
Rebecca Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
5 of 5 stars Reviewed September 30, 2013

outstanding value; cleanliness; attentive staff. we stayed at the hotel to attend a wedding. Our group utilized the entire 4th floor. I only heard positive and complimentary comments regarding the weekend stay

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 15, 2013
Dear Keith K,

Thank you for your generous feedback regarding your experience at the Hilton Garden Inn Cleveland Airport. We really enjoy hosting wedding groups and are delighted that it was a perfect fit for the entire group. We do hope that if your travels bring you back to Cleveland that we see you again! Thank you for staying with us!

In Hospitality,
Rebecca Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, Tennessee
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 23, 2013

I had a very early Sunday morning flight and a rental car to return the night before. I was picked up at the rental car facility by a very courteous, upbeat gentleman whose name I can't recall. I received the same welcome upon check-in. The hotel staff is very accommodating and I appreciate the hospitality extended to me in providing transportation from the rental car facility. I am HHonors Gold member and will stay there again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, October 1, 2013
Dear Craig L,

Thank you, first of all, for your Gold Hilton HHonors loyalty! We enjoyed being able to make returning your rental car an easy process and providng hospitality. We look forward to seeing you in your future travels through Cleveland!
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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cleveland
#2 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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