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“Weekend stay in Cleveland west end (Hilton Garden Inn)” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
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Ranked #2 of 33 hotels in Cleveland
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Weekend stay in Cleveland west end (Hilton Garden Inn)”
4 of 5 stars Reviewed July 11, 2013

Stayed at this HGI location to attend a race weekend and found it to be a very good hotel for a weekend or even business trip. Conveniently located to the freeway, clean property with nice/comfortable rooms, friendly staff, and a pretty good breakfast (would be good if it was included for the price). I would stay here again next time I visit the area.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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315 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Waterloo, Canada
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 10, 2013

-The check-in was very helpful and welcoming.
-The rooms were very nice and spotless
-The lobby was beautiful
-The beds were amazingly comfortable
-2 Free bottles of water in room are a nice change from having to tell the kids not to touch the $5 water bottles left at other hotels
-Free WIFI was FAST!
-Quiet, safe area
-Not a lot of restaurants nearby but PLENTY within 5 or so minutes away
-Pool was clean and they actually heat it, hot tub was great too.
-Probably the best hotel value we have had in the last few years!

This was our first HGI stay and we have already booked another HGI location for our next trip!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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houston
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 8, 2013

We chose this hotel based on its location near the airport and the reviews on this site. I don't know what hotel these folks stayed at, but our room was not updated in the least. The thermostat was circa 1980 and the a/c was quite loud. The bathroom had a cast iron tub complete with large chip on the rim, and the vanity was old and the caulk used to repair it was visibly cracked. Frayed carpet and outdated furniture provided further evidence of an older property. The room was clean and we chose to stay in it rather than ask to be moved because it was on the top floor as we had asked for and it was extremely quiet, which is important to us. On checkout, we asked about this apparent contradiction. The desk clerk responded that the property had been updated in November 2012, which obviously wasn't true for our floor, and the valet driver added that floors 2 and 3 were the ones that had been given a makeover. The desk clerk kept talking, but I think the driver was more on the money. The public areas are more modern and the staff top to bottom was extremely friendly and helpful, particularly the breakfast crew. We didn't see the "upgraded" floors, so cannot comment on them, but the hotel is overdue for a renovation on the remaining floors.

Room Tip: Ask about updated rooms if that is important to you. Noise is not an issue from the freeway or airp...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

Hotel was really convenient to the airport and the downtowns area. Everything was spotless, the rooms were quiet and very clean, the breakfast buffet was a value at $10.95, dinner was served hot and food was good. Would definitely stay again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suburbs of Buffalo, Ny
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Great hotel. We've stayed here 3 years in a row on our way to the NHRA event in Norwalk, OH. Staff is friendly and extremely helpful. Hotel is conveniently located - right off expressway, food and shopping a couple of exits away and only about 45 mins from racetrack. Hotel is clean and quiet even though airport is just across expressway. We will be back again next year!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aurora, IL, United States
1 review
4 of 5 stars Reviewed July 3, 2013

Perfectly located in Cleveland... easy access to highway for shopping or those who want to visit attractions in the heart of the city like Rock & Roll Hall of fame.. or a little further out to Cedar Point or Put-In-Bay.. very close to the airport!! Wonderful Staff!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Warren, United States
1 review
4 of 5 stars Reviewed July 3, 2013

The Hilton Garden Inn is a very friendly and efficient hotel. Most of the hotel was very clean. The tv stand in our room was dusty and the pool appeared a little foggy. The other disappointment was the comfort of the beds. Hilton usually has the most comfortable beds but this Hilton had very hard beds. However, our stay was very nice and we would stay here again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cleveland
#2 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#5 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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