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Hilton Garden Inn Cleveland Airport: Traveler Reviews

3.0 of 5
4900 Emerald Court S.W., Cleveland, OH 44135
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Hilton Garden Inn Cleveland Airport
Ranked #5 of 33 hotels in Cleveland
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125 reviews from our community

    Trip type
Traveler rating
    56
    47
    10
    11
    1
Date Rating
Portland, OR
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Great if you are flying in/out”
4 of 5 stars Reviewed December 14, 2012

I stayed here for one night as I had an early flight out the next day. The hotel is easy to find, and is within great proximity to the airport, without being too loud as some airport hotels can be. I did hear a bit of airplane noise earlier in the evening but by 10 - 11 pm it was fine. The hotel is undergoing room upgrades (but not an issue at the hotel), and the room I was in was not one of the newly upgraded rooms, but still was nice and had everything I needed especially for one night. Staff were super friendly and I decided to eat in the hotel for dinner and the food was pretty good too -- they were offering extra Hilton Points for dining on site so it was wroth it. Prices were reasonable. The room was a typical HGI room -- bed was comfortable (can adjust firmness), desk area, large chair. I was happy to find plug ins on the besdide table lamps to charge my devices as well. This is close to rental car facility - 5 minute drive -- and the best part for me was that I didn't need GPS or have to get back on the freeway to get there. It took about 30 minutes from the time I left the hotel, returned the car and had the shuttle arrive at the airport. HOtel had plenty of on site parking as well.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Lady_Nafziger about Hilton Garden Inn Cleveland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, NY
Top Contributor
80 reviews 80 reviews
74 hotel reviews
Reviews in 62 cities Reviews in 62 cities
148 helpful votes 148 helpful votes
“Very good option for the airport”
4 of 5 stars Reviewed December 13, 2012

I stayed at this hotel for one evening.

I arrived close to midnight (I had a late flight). You do not even need to get on I-480 to reach the hotel (if you are renting a car). The front desk staff were cheery and helpful answering my questions.

The hotel is undergoing remodeling. My room was a typical HGI room. I do like having the refrigerator. There were a couple of holes in the bathroom door, but I assume this is part of the remodeling project. The bed was comfortable and the sleep quality was excellent.

The fitness room had 2 treadmills, an elliptical, bike and free weights, along with mats and balls. There were plenty of towels, water, and sanitizing wipes. The equipment was in decent shape, although I had never seen that type of bike before, and it was not very user friendly.

I received a free breakfast coupon (Gold member). There was a large selection of warm foods (the scrambled eggs with cheese were delicious). I was impressed with the selection of fruits (the berries were a nice treat).

I did not get to stay in the hotel more than 10 hours, but I wanted to post this review to let everyone know, if you are looking for a hotel that is seriously close to the airport, but not so close that you get the roar of the plane engines, this hotel is definitely for you.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nittany&Fargo about Hilton Garden Inn Cleveland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Coast, Florida
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed November 16, 2012

We were here for business so we had sleeping rooms as well as a conference room. Very nice on both counts. Nice clean lobby and dining/breakfast area. Staff is very nice and helpful. They are undergoing se renovations but that was not a problem at all.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ron D about Hilton Garden Inn Cleveland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Nice Hotel, close to airport”
5 of 5 stars Reviewed November 5, 2012

This was a clean, friendly hotel. The breakfasts were fantastic! The staff was really nice and went out of their way to be helpful. The rooms are a bit lived in, but really clean and neat.
It's easy in and out and well located, with great access to the Interstate.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask arts123 about Hilton Garden Inn Cleveland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern, North Carolina
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Outdated.”
2 of 5 stars Reviewed November 2, 2012 via mobile

I've been to nice Hilton Garden Inns but this is not one of them.

It looks nice from the outside and common areas but the rooms are very outdated.

There was a plastic white shower head in the shower that looked like something from the 70s.

Go a few exits west by Great Northern mall and there a several newly remodeled hotels to choose from.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
Ask Mike49389 about Hilton Garden Inn Cleveland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review
November 5, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We are excited to let you know that we have just started a full room renovation that will update every guestroom and the lobby which is slated to be completed in the next 6 months. We hope you will consider giving us another try if your travels bring you back to Cleveland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Garden Inn Cleveland Airport

Also Known As:
Hilton Garden Inn Cleveland Airport Hotel
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Garden Inn Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio
Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotels in Cleveland
#7 Business Hotels in Cleveland
#7 Family Hotels in Cleveland
Price Range: $
Hotel Class:3 star (3*)
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