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“Nice place to stay” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
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Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence
Coral Springs, Florida
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
18 helpful votes 18 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed November 16, 2012 via mobile

We were here for business so we had sleeping rooms as well as a conference room. Very nice on both counts. Nice clean lobby and dining/breakfast area. Staff is very nice and helpful. They are undergoing se renovations but that was not a problem at all.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Top Contributor
87 reviews 87 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 5, 2012

This was a clean, friendly hotel. The breakfasts were fantastic! The staff was really nice and went out of their way to be helpful. The rooms are a bit lived in, but really clean and neat.
It's easy in and out and well located, with great access to the Interstate.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern, North Carolina
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 2, 2012 via mobile

I've been to nice Hilton Garden Inns but this is not one of them.

It looks nice from the outside and common areas but the rooms are very outdated.

There was a plastic white shower head in the shower that looked like something from the 70s.

Go a few exits west by Great Northern mall and there a several newly remodeled hotels to choose from.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 5, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We are excited to let you know that we have just started a full room renovation that will update every guestroom and the lobby which is slated to be completed in the next 6 months. We hope you will consider giving us another try if your travels bring you back to Cleveland.
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Chattanooga, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2012

If you're traveling in and out of the Cleveland airport and don't care to stay downtown then this is the hotel for you. The price is the same as a 2 star hotel but the rooms are 3 star. The location of the hotel is very close to the rental car return for the airport. The only things I really didn't like about the hotel was that there was no outer window blinds to darken the room at night and breakfast was a little over priced for the quality of food available. The bottom line is that if I'm in the Cleveland area again that I will stay at this hotel again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chico, CA
Top Contributor
163 reviews 163 reviews
45 hotel reviews
Reviews in 55 cities Reviews in 55 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 30, 2012

This property had an opportunity to prove itself exceptional, but it came up mediocre. The circumstances were that the power failed the evening before we planned to depart and was still out the next morning. When we returned to the hotel about 8:30 the evening the power had already failed. No one asked what time we intended to check out (which happened to be early). We are two 70+ elderlies and I am on oxygen, obvious from the tank I carry and the cannula in my nose. Without elevators in operation, there was no offer to help with our bags on checkout. When we left our room to checkout at 4:45 the next morning, the emergency light batteries had died, and the stairwell was as dark as a cave except for the small penlight we had. With two bags and an oxygen concentrator, it took us about ten minutes to get down the one flight of stairs. Outside, the temperature was about 40, the wind was blowing hard, and the rain was horizontal. Someone had been allowed to park their car in the middle of the covered portico, blocking it for anyone else’s use. When I brought this to the attention of the clerk on duty, she shrugged and related that that’s the way it was when she came on. A little initiative could have had it towed out of the way of scores of other guests in horrible weather. Finally, it would have been a thoughtful touch for the airport shuttle driver or some other employee to offer to help us schlep our gear to our van through the gale, which ended up drenching the inside of our vehicle. It didn’t happen. Exceptional organizations rise to the occasion in exceptional times. The times were exceptional, but the organization wasn’t.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, November 26, 2012
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of being aware of our guests’ needs. Thank you for taking the time to field our call to you today as well to be able to personally apologize for the situation. The next time you have the opportunity to travel to the area, I hope that you will be our guest again – thank you for your review.
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Top Contributor
234 reviews 234 reviews
36 hotel reviews
Reviews in 81 cities Reviews in 81 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed October 24, 2012

We were here for a wedding. The hotel shuttled us to/from the wedding, which was a real treat. Rooms were clean and the housekeeper really paid attention to detail. When she saw us in the hall, she asked us if everything was ok and did we need anything. And she spoke good English.

The rooms are nice, they have a fridge and a microwave in them. We'd stay here again when staying by the airport.

Room Tip: Our room faced the parking lot. We were concerned that we would hear noise from the airplanes but w...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orem, Utah
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 20, 2012

We had a 6 am flight so needed to be close the airport and this HGI fit the bill perfectly. Returned our rental car after checking-in and they said "we will come and pick you up - we do it all the time and then we will take you to the airport in the morning at whatever time you need." Rooms were nice, clean and quiet. Restaurant was handy for dinner. Great staff. Highly recommended.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cleveland
#2 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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