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“Nice, but a little odd” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
3.0 of 5 Hotel   |   4900 Emerald Court S.W., Cleveland, OH 44135   |  
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PARK STAY AND GO
Ranked #3 of 34 Hotels in Cleveland
Ashburn, Virginia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Nice, but a little odd”
4 of 5 stars Reviewed June 15, 2012

The room I had was huge and seemed almost too big for the furniture. There was significant empty space which gave you a weird floating feeling. The bathroom was a bit worn looking, particularly the shower stall. All that said, it was a very comfortable place (the bed was great) to stay on business and convenient to the airport. Not a lot around the immediate hotel, so I ordered room service which was very friendly, fast and reasonably priced (as room service goes). The breakfast buffet was quite plentiful and the staff there very friendly.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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343 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Lawrenceburg, Indiana
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 11, 2012

We stayed at this property for one night on June 9, 2012. Upon check in, the front desk person was efficient and informative. Our room was on 7th floor, and it did show signs of wear, but certainly was adequate for an overnight stay. The lobby was clean, and each desk person we encountered was great. I especially enjoyed having the shuttle driver take us to the Rapid Transit and picking us up. This is a free service and they are available 24 hours. Our driver was also very nice and informative. I would stay here again when in town, and as we have a lot of family in this area, we will be back.

Room Tip: Rooms are quiet on top floors!
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  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massillon, oh
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 29, 2012

We stayed at this hotel the night before my wife and I left on our honeymoon. When we initially called the hotel directly, the front desk advised us that it was actually cheaper to book our room through hotels.com...which we did. Long term parking at the airport is somewhere between $7-$10 a day. With Park and Fly, you can park your car at the hotel for up to 13 or 14 days as long as you have a hotel stay. So basically, for a couple extra bucks you get a nights stay at the hotel. The front desk set up our transfer to the airport at check in, and you just call the hotel when when you return and they'll come pick you up. It's only 5 minutes to the airport.

The hotel itself was very clean and quiet. Room was nice. Also, it's only a couple minutes away from a good shopping center, so you can grab any last minute items you may have forgotten.

When we fly out of CLE from now on, this is the way we'll do it.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence
Top Contributor
86 reviews 86 reviews
59 hotel reviews
Reviews in 39 cities Reviews in 39 cities
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed May 29, 2012

Big room
Free fast wireless
Pretty good breakfast
Convenient to airport (but I rented a car so didn't try the shuttle)

Overall a little worn, but great value.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeMotte, IN
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2012

Nice and close with shuttle runs every 30 minutes to the terminal. Everything you expect in a HGI using the front desk to the left layout. Check-in very quick, bill accurate, and a clean room. Had dinner downstairs and service was prompt, drinks strong, and food was pretty good compared to other HGI properties. Only issue was not receiving HH points for spending over $25 on food, but has turned out to be a common issue with this promotion even when you fill out the little card. I would stay here again without hesitation.

Room Tip: better verizon service in upper floors
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, May 30, 2012
Thank you Steve S for your patronage. We have verified that indeed your points will be credited to your account, they just take a little longer due to being processed manually. I am so glad that you enjoyed the ease of use at our property and had an enjoyable dinner. We look forward to your return visit. Thank you for your feedback!
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Plymouth, Michigan
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 38 cities Reviews in 38 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 11, 2012 via mobile

Took all but 30 seconds to check in, Very close to highway. Safe well lit parking. Very clean rooms with nice shower head. I would stay here again every time I'm in this area of Cleveland.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, May 12, 2012
Thank you springboks1 for your feedback and taking the time to share your experience at the Hilton Garden Inn Cleveland Airport. We appreciate the time that you have taken to spread the word about your Perfect stay and the staff gleems with the recognition. We hope to see you back in the future!
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Erie, Pennsylvania
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 8, 2012

Stayed here on April 27th because we had an early flight out the next morning. I booked a Park and Fly package online. Apparently, this package normally costs a little more but was the same as their regular rates this weekend. The front desk person knew this, but did not check, even after I asked for a shuttle the next morning. My husband noticed we didn't fill out the standard paperwork on our car, and got it rectified. Did not get an apology from the front desk.

I did not try it, but my husband stated the free breakfast in the morning was well worth it.

Overall, I've stayed here before, it's a great location for a good price very near to airport and I will stay here again.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review, May 22, 2012
Thank you Irys74 for your feedback. I see that we have fell short of your initial expectations of finalizing the paperwork for your Park and Fly package. I do thank you for bringing it to our attention and extend our most sincere apologies from our team. We have been able to take your feedback and see where we missed the mark. I appreciate your loyalty and do hope that if your travels bring you back to needing the park and fly package for a trip from the Cleveland Airport that we see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#3 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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