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“Historic Treat” 4 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #9 of 35 Hotels in Cleveland
Reston
Top Contributor
63 reviews 63 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
“Historic Treat”
4 of 5 stars Reviewed July 30, 2014

This facility is so lovely. The public rooms are mostly well-renovated. The guest rooms are contemporary but pretty. I think the bathroom wall tile is onyx, or at least a very convincing imitation. The staff was friendly and quick to help. We ate in the lobby restaurant in the evening and it was delicious food. The tasty breakfast the next morning was in one of the elaborate function rooms on the second floor. I wish I knew someone who is holding a wedding there! I hope for this hotel's sake they get enough business from Cleveland Clinic and Case Western U., because we could not see where else there was to walk conveniently for restaurants or stores.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, August 6, 2014
We are so happy you enjoyed the hotel and restaurant! Please come visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cleveland, United States
1 review
5 of 5 stars Reviewed July 30, 2014

Loved my experience with Tudor Arms Double Tree. Every Staff member was so nice and professional and my my family reunion experience just lovely. the rooms were clean and lovely the cookies are excellent

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, August 6, 2014
Thank you for the great review! We strive to make sure our guests enjoy a worry-free and comfortable stay. We can't wait to have you back!
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Noblesville, Indiana
1 review
4 of 5 stars Reviewed July 30, 2014

We recently stayed for 2 nights during our visit to Cleveland Clinic. The rooms are a little smaller than anticipated and the sliding bathroom doors were very difficult to open and close. When we initially checked in we notice our A/C unit was leaking. The staff promptly moved us to another room. The ENTIRE staff was friendly and outstanding. The really were exceptional in all our interactions. Kudos to everyone. THe historical hotel was great and the ballrooms on the second floor were a step back in time. We will be back in another month and plan on staying there gain.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, August 6, 2014
Thank you so much for taking the time to post your review of your recent stay with us on TripAdvisor. Your appraisal of our service team is highly appreciated. I will proudly share it with the rest of the team as it is a continuous inspiration to our pursuit of excellence in everything we do.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 29, 2014

We stayed at The Tudor Arms/Doubletree Hotel while visiting Case Western with my son. Very convenient to Case Western and everything else in the University Circle area as well as Little Italy. The hotel is very hip, clean and the room was spacious. I used the business center to access documents that I needed to print and it was convenient and easy. My only issue was the volume of noise from the room that adjoined ours. But really, the experience was overwhelmingly a very good one.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, July 31, 2014
Thank you for taking the time to share your comments regarding our hotel and your recent stay experience. We appreciated your kind words regarding our product quality and location! We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bonita springs, United States
1 review
4 of 5 stars Reviewed July 28, 2014

The 1st Suite we were in #620 had ants all over , but I did report it and the day manager moved us that day up to suite #820 which was nice...up higher, better view and was the same suite we stayed in wk of 9/19/2013. Turns out the hotel maintenance found a huge nest outside our window. Thank you for your prompt action and great customer service....Hilton. Other than that, Megan and I had a very nice stay for the week of June 14th,2014.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, July 31, 2014
Thank you for your observations and comments about your recent stay. We really appreciate guest feedback. We couldn't be more grateful for your comments regarding our staff. We work hard to exceed guest expectation and it is our pleasure to make your experience the most memorable. Thanks for your kind review!
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McArthur, United States
1 review
2 of 5 stars Reviewed July 27, 2014

I think this is a poor value that trades on the good name of Double tree. The staff tried to make the best of the overpriced short commings of the hotel and I applaud them for the effort. The Valet parking guy was surly and tried to make me give him my car keys even though I was self parking. For what purpose? I can only imagine.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, July 31, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope to have another opportunity to serve you, if your travels bring you back to Cleveland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylvania, United States
1 review
4 of 5 stars Reviewed July 27, 2014

We loved our stay at the DoubleTree and will definitely stay there again. The reception area, the booking desk and the restaurant were all beautifully decorated. The renovations they are currently doing will more than restore the hotel to its' former beauty. The shuttle bus for the convenience of the guests was a welcomed added bonus. The attitude of the employees was very helpful and courteous.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, July 31, 2014
We are truly thankful for your wonderful review and are happy you had a superb experience. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Cleveland
#6 Business Hotel in Cleveland
#11 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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