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“Better than I thought” 4 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Rock Hall of Fame Weekend
Ranked #7 of 35 Hotels in Cleveland
Certificate of Excellence
Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Better than I thought”
4 of 5 stars Reviewed June 13, 2014

This was a nice place to stay in Cleveland. The location was superb. The room was large for a hotel room and quite nicely furnished. The bathroom was updated, marble and a great shower. The problem with the room was the door to the bathroom was a sliding door that wouldn't stay on its slider. The restaurant where we had breakfast was newly opened and couldn't seem to serve toast and juice at the same time as the omelet from the omelet station. The omelet itself, though, was as good as I've had any where if not better. The first night we arrived, we opted for valet parking, even though the parking was right next to the hotel, mostly because we had luggage and it was pouring down rain. We didn't use their parking for the subsequent three nights, yet they had it on our bill when we went to check out. I protested and they removed the extra charges off my bill, as they should have. OH! The best part was the comfort. The bath towels were very soft and luxurious. The bed and the bed linens were the most comfortable I've ever slept on in a hotel. Magnificent! Overall, we were quite pleased and we would stay there again. They have a few wrinkles to iron out, but for a good night's rest, it was great. I wish I had an option to vote "good" instead of either average or very good because some of the features weren't very good, but they were above average.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, June 15, 2014
Thank you for your review regarding your stay at our hotel. I understand that you stay with us was not all that you expected and for that I am truly sorry. I apologize that there were some additional valet charges that you did not expect. I can assure you that we never want to intentionally mislead our guests in any way. I am delighted to read that you found comfort in your room and that you enjoyed the various amenities in it. Our main priority is for all our guests to feel that they are getting a good value.

Again, I apologize for any inconvenience you went through during breakfast and billing at check out. I would be more than happy to discuss this further with you. Your satisfaction is our main concern and I make myself available for any questions at steven.pittman@hilton.com.
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726 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cleveland, United States
2 reviews
1 of 5 stars Reviewed June 11, 2014

A pretty room is not as important as a functional room. The room was extremely dysfunctional, the small trash cans were divided into two compartments, one for recyclables and one for regular trash, neither of which was large enough to actually put any trash into. The sink was an on top of the counter type, which took up all the counter-space, so there was no room for personal toiletries. There was no refrigerator. The room was either hot or cold as the thermostat did not seem to work and the system was always on, either heating or cooling. Not to mention that the hotel smelled horrible. In short it was the worst hotel stay I have ever had. I wouldn't stay there again, if you put a gun to my head. I have had much better stays at far less reputable properties, I was extremely disappointed.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, June 15, 2014
Thank you for taking the time to write a review. Please accept my personal apologies for the disappointments you experienced with the amenities in your room, coupled with the a/c and heating system not working properly. I would be delighted if you would be able to contact me personally at steven.pittman@hilton.com in order that I may discuss with you your stay in more detail.

We appreciate your feedback and look forward to hearing from you
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Kentucky USA
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 10, 2014

We had to make a trip to the Cleveland Clinic, so I searched for hotels nearby. This hotel was right in the thick of all the medical buildings. The price was perfect. The hotel was clean, and beautifully decorated. It has so much charm. I can't say enough about the staff! They went above and beyond the call of duty. So helpful with everything. They even recommended several restaurants nearby and showed us menus on their computer to help us decide. Then they told us to leave our car here and they would transport us with the hotel shuttle! This hotel should be the first choice for anyone going to the Cleveland Clinic! Just Wonderful!

Room Tip: We had a corner room that was far away from the elevator. Super quiet!
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, June 15, 2014
Thank you so much for your review of your recent stay with us. I am so delighted to read that we succeeded in exceeding your expectations. It is rewarding to read that the team efficiently and graciously assisted you throughout your visit and that you enjoyed the hotel’s location. We will look forward to welcoming you back, hopefully in the very near future!
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superior, United States
1 review
5 of 5 stars Reviewed June 9, 2014

Some of the best and friendly, helpful staff. Beautiful room, very clean. The valet staff goes out of their way to insure your transportation needs are met. the rooms are modern with a walk in shower. The wood floors are a nice touch

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, June 15, 2014
We are delighted you had a wonderful experience and thank you for your comments about our team members and service. We appreciate your family member recommendation and your review. we look forward to welcoming you back.
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Troy
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

We stayed here because a family member recommended it and they were spot on! We can't say enough about the staff! They were fantastic! The room was perfect, the wait staff was very friendly at breakfast but the kicker was definitely the manager and his staff at the front desk! They were great! Thanks for a very memorable experience!

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, June 15, 2014
Thank you for sharing your excellent experience! Our staff works hard to exceed guest expectations and it is so rewarding to receive 5 stars and a Wow about your most recent stay. Come back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City, United States
1 review
3 of 5 stars Reviewed June 7, 2014

It is a lovely old hotel that has been renovated. The staff were courteous but not especially efficient, so it tended to take two calls/requests to get anything done. It is within a few blocks of the Cleveland Clinic (easy walking) and is considerably cheaper than the two hotels associated with the Clinic, so if the Clinic is your destination, this is a very good choice. Otherwise, it's just okay.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, June 8, 2014
Hi Bret F,

Thank you very much for your feedback. I am very sorry to hear that your experience was anything less than perfect. Excellence is what we strive for here at the DoubleTree The Tudor Arms hotel and it is apparent that in this case we didn`t hit that mark. I will definitely make sure that the appropriate action is taken to see that this does not happen again.

I would like to discuss further if you would like to contact me at steven.pittman@Hilton.com

Thank you again and I look forward to your reply
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Kalamazoo, MI, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 6, 2014

Very nice hotel. Large modern rooms. One minor complaint and one large one. Minor: the room did not have any glasses. They were probably forgotten when the room was cleaned. Major: at check-in we were told they were "sold out" of self-parking even though the valet parking area, which comprised two thirds of the parking area was at most 15% full. The designation for valet vs. self park was an arbitrary string and cone line that could easily have been moved. The valet parking area was just as sparse in the morning. Obviously I'm not a fan of valet parking but it seems to me this was just a way to force customers to use a service they don't need.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, June 8, 2014
Hi Michael F,

Thank you for taking the time to write a review of our hotel. We sincerely apologize for the inconvenience you experienced with self parking being sold out. we do have a limited amount of spaces for self parking daily. this is due to the average of guests that valet daily. the issues you mentioned will be discussed with our management team and valet company. Thank you again for your feedback, we hope you will give us another opportunity to make your stay the best it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Cleveland
#7 Business Hotel in Cleveland
#10 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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