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“Friendly and Courteous Service” 4 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Rock Hall of Fame Weekend
Ranked #8 of 35 Hotels in Cleveland
Certificate of Excellence
Cleveland, United States
1 review
“Friendly and Courteous Service”
4 of 5 stars Reviewed April 15, 2014

Although my stay at the Tudor Arms was brief, I found the staff to be friendly and courteous. Regardless of who it was I was always greeted with a Good Morning, Good Night, or Have a pleasant day. The rooms were nice and spacious. Overall, an enjoyable stay!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, May 1, 2014
Thank you for sharing your excellent experience! Our staff works hard to exceed guest expectations and it is so rewarding to read about your most recent stay. Come back soon!
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748 reviews from our community

Traveler rating
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276
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 14, 2014

The staff here was friendly but a little rough around the edges. They gave few details about the hotel and were rather unprofessional. The room was ok. It had finger prints on the headboard of the bed and on some of the furniture. I've never seem such a small room! We had a queen executive suite and there was barely enough room to walk around the bed and I'm 5'3" tall and 110 pounds. Larger people would have to turn to the side to fit between the bathroom doorway and the lamp to make it over to the bed. I was definitely not impressed with this hotel and wil not be back!

  • Stayed April 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, May 1, 2014
Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our guestroom appearance and size help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time. The next time you are in Ohio, we hope you stay with us.
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Grosse Pointe, Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed April 10, 2014

We traveled to Cleveland for a visit to the Cleveland Clinic. The Doubletree is a very convenient location with comfortable, clean, spacious rooms. We were able to qualify for the business discount and had a wonderful breakfast included with the room. The staff in the hotel was very friendly and eager to please. The shuttle service to the clinic is an added benefit. The only unfriendly person, however, was the shuttle driver. Everyone else approached guests with a smile and cheerful greetings. I would highly recommend this hotel.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, April 13, 2014
thank you for sharing with tripadvisor about your hotel experience. I am happy to read you enjoyed yourself and we were able to meet many of your expectations. Please visit us again soon!
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Chicago, United States
2 reviews
3 of 5 stars Reviewed April 9, 2014

Old meets new. The lobby is drab and unimpressive however the rooms are very nice. The property could stand to be more on top of their maid service. Trash cans not emptied, bathroom sink not wiped down. Floors not swept. The bathroom shower is nice until you find out they have poor water pressure. While I understand hotels want to conserve water. The design of 2 shower heads is pointless when it's basically a trickle.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, April 13, 2014
Thank you for taking the time to write a review. Please accept my personal apologies for the disappointments you experienced with the quality of your room, coupled with the lack of water pressure. These clearly did not meet the standards we strive for, and I would be delighted if you would be able to contact me personally at steven.pittman@hilton.com in order that I may discuss with you your stay in more detail.

We appreciate your feedback and look forward to hearing from you.
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Nashville, United States
1 review
5 of 5 stars Reviewed April 8, 2014

The hotel and staff were incredible. The rooms were spotless; the facilities for the conference were fantastic. However, there wasn't much near by for us to do. Located very close the the Cleveland Clinic, if that's why you're visiting.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, April 13, 2014
I was very pleased to read that our staff's efforts were demostrated to you! We strive to make our guests feel as comfortable with us as they would be at their own home. I am sorry you where not told about some of the local amenities in our area such as the University circle district, Little Italy, Coventry area, Case Western University and museums.

we hope to see you again real soon
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Chicago, Illinois
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 7, 2014

This hotel will do fine if you're on business or visiting someone at the clinic, but it will not cheer you up if you're trying to enjoy the wonderful Cleveland cultural neighborhood for the weekend.

It was certainly much less than welcoming after a long drive. It is not clear at all where to park or if one drops off for a valet since no one was outside and signs were not obvious. No one said hello or acknowledged our presence as we stood leaning against a pole for fifteen minutes behind only two other couples checking in, smelling a wave of lillies going bad in a flower arrangement. A bad start.

The double suite was a very nice size on the top floor and was nicely quiet with a very good king bed and an appealing shower, but everything was just off: the shower's water temperature was almost, but not quite hot enough, the water went down the drain too slowly in the sink, the 60s retro chrome and plush furniture was obviously bought when some other hotel closed down, not matching the old hotel at all and not matching the room style, the shades were not wide enough to keep out the morning sun, the television was placed haphazardly in front of a painting on the wall, etc.

They try and the people were all very friendly and no doubt kind -- I liked them --, but not trained for professional customer service. Nothing about the place seemed like the usual DoubleTree standard -- perhaps because it's independently owned. It certainly seems like the management's/owner's hearts are not in this one and it was refurbished on the cheap, which is a shame because it's a lovely old building.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, April 13, 2014
Thank you for taking the time to write a review of our hotel. We sincerely apologize for the inconvenience you experienced with the staff interaction and condition of our suite. This is not typical of our hotel and staff, and the issues you mentioned have been discussed with our team. Moreover, we will make sure our team delivers the highest service standards. Thank you again for your feedback, and we hope you will give us another opportunity to make your stay the best it can be.
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Maiden, North Carolina
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 5, 2014

Enjoyed the stay though the hotel has it's problems with things not functioning from their billing for room service to door lock cards that repeatedly did not work. Nevertheless, the staff and the building made up for the inconveniences.
Spinach sautéed with pine nuts and shrimp was outstanding appetizer on menu.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Cleveland
#7 Business Hotel in Cleveland
#9 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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