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“Amazing Trip” 5 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #11 of 35 Hotels in Cleveland
Detroit, Michigan
1 review
“Amazing Trip”
5 of 5 stars Reviewed March 7, 2014

My family and I took a trip to Cleveland and the stay at the Double Tree made it that much better. Soon as we walked in the door there was 2 very nice gentlemen that where very polite and helpful one by the name of Raj who was working the front desk and the other one named Aj who had no problem helping us to our room and with our luggage. Doing are stay everyone at the Double Tree was very knowledgeable of there jobs. Thanks Double Tree for the hospitality.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, March 8, 2014
thank you for your recognition! It pleases me that Raj and Aj was able to earn this high mark from you. Thank you very much and I will share with my team your feedback!
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590 reviews from our community

Traveler rating
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    36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Garfield hts, United States
1 review
5 of 5 stars Reviewed March 5, 2014

From the time I walked into the lobby till u checked out every employee was very welcoming and very polite and the hotel was beautiful . It was the best double tree hotel I ever stayed at. Everything was good except parking not only was the parking lotsold out for the evening . But even if I didn't valet self parking was $16 dollars like why should I have to pay to park my own carthat's ridiculous.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, March 8, 2014
Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback concerning every department. We always strive to exceed our guest expectations, and your satisfaction is important to us.
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Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2014

A historic building with fantastic modern updates. Greated with a warm smile and a warm cookie! The valet parking service was wonderful on a cold snowy day. The room service was fast, tasty and reasonable. The location is also perfect and easy to find.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, March 8, 2014
Thank you for such an amazing review! We are so happy to hear that you had such a pleasurable experience and we look forward to seeing you again in the future!
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2014

Stayed here because of an appt. at the Cleveland clinic...was very convenient to the Clinic across the street actually...we had to be there at 4:30am the morning of my procedure and there was a very bad snow storm...one of the desks clerks bundled himself up and drove us very carefully...the restaurant was very good we had dinner there the nite before my procedure...the value was outstanding for the property...TY

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, March 8, 2014
reading your review I was very pleased to read that our staff's efforts were demostrated to you! We strive to make our guests feel as comfortable with us as they would at their own home. Thank you again!
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Mechanicsville, United States
1 review
5 of 5 stars Reviewed February 25, 2014

A wonderful hotel with extremely helpful, pleasant, accommodating, and professional employees. A great mattress for sleeping and clean rooms and bathrooms. I would not stay anywhere else in Cleveland. Get Steve to take you on his Wednesday evening tour of this historic facility.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, March 8, 2014
Thank you so much for your review of your recent stay with us on tripadvisor. I am delighted to read that you found comfort in your bed and that you enjoyed the various amenities and the tour that I offer Monday thru fridays. Thank you for your kind comments regarding the service team. I will certainly share your remarks with the entire staff as I am sure they will be equally pleased learning of your appraisal of their efforts to meet your needs.
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Columbus, United States
1 review
4 of 5 stars Reviewed February 24, 2014

For $147 it wasn't a bad deal. Lovely check in with Lucresia (sp?) who could not have welcomed us more warmly. The exterior of the hotel is just meh, but the lobby is lovely and the room was super-spacious & clean. Two issues: the windows don't open to provide fresh air, which was particularly important given that the HVAC wasn't functioning properly. Secondly, it was pretty easy to hear other guests and their TVs. We got in late & left early so it wasn't a huge problem but I was very surprised at just how much of their conversations were distinct.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, February 26, 2014
Thank you for your review regarding your stay at our hotel. While we are very happy that you chose our hotel for your recent stay, we are sorry that you were disappointed with some aspects of your stay with us.

Our main concern is for all our guests to experience an exceptional stay and I sincerely apologize if we were not able to deliver this for you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. we hope that next time you are in town; you consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestonsburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 24, 2014

This is a great place to stay in Cleveland, particularly when traveling to Cleveland Clinic. It is a beautiful place with all the amenities you may need or want. Staff is very helpful and so very courteous. This hotel offers a special rate for those traveling to Cleveland Clinic, a wonderful service. We've stayed here twice and plan to stay again. I highly recommend this location.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, February 26, 2014
Thank you so much for your review. I am delighted to learn we exceeded your expectations and thank you for your kind comments about our staff and location. We appreciate your feedback and your recommendation and we look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#6 Business Hotel in Cleveland
#10 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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