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“Would have received an Excellent” 4 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #10 of 35 Hotels in Cleveland
Wentzville
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Would have received an Excellent”
4 of 5 stars Reviewed December 10, 2013

Great place to stay . Everyone is friendly and helpful. This stay would have received an excellent rating but it lost out due to the housekeeping. Our room was not cleaned until 5pm both nights. Only half of the amenities were refurbished. We even gave her a break to not fix the bed and still went thru the suite in less than 10 mins. The only othe thing I wouldrequest is not the 5th floor the outside lights were a beacon in the bedroom.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, December 15, 2013
Thank you for taking the time to write a review of our hotel. We sincerely apologize for the inconvenience you experienced with the staff interaction and condition of our suite. This is not typical of our hotel and staff, and the issues you mentioned have been discussed with our team. Moreover, we will make sure our team delivers the highest service standards. Thank you again for your feedback, and we hope you will give us another opportunity to make your stay the best it can be.
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529 reviews from our community

Traveler rating
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    36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Toronto, Canada
2 reviews
2 of 5 stars Reviewed December 2, 2013

Although the service at the front desk was friendly, our room was not cleaned to the standard one would expect of a Hilton. We found nail clippings on the floor left from a previous guest in one room and Cheerios and dust bunnies in another. Needless to say, we left after one night. Beds were comfortable and clean, but that kind of housekeeping oversight shocking given the price of a room. I wouldn't recommend it.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, December 4, 2013
Thank you for your feedback. I understand that you were not completely satisfied and do apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. I sincerely apologize and assure you that your experience does not reflect the level of standards we strive to provide all our guests.

Again, I sincerely apologize if you went through any inconveniences and I hope that next time you are in town, you give us another opportunity to provide you with the exceptional service you deserve. Thank you once again for your comments.
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Bossier City, Louisiana
1 review
5 of 5 stars Reviewed December 2, 2013

This was our second stay in this hotel in the last 3 months. My husband had heart surgery at the Cleveland Clinic in July during our 1st visit and we came back in November for his follow up. The hotel was nice with clean updated rooms. Staff was personable & friendly from the valet to the management. Unfortunately, the location is not in the best neighborhood and there are not any close restaurants in walking distance, but the restaurant in the hotel has great food. We enjoyed every meal we had there. The hotel was in perfect proximity to the hospitals and the shuttles made it nice for other family members to go to & from hotel since we only had 1 rent car. I have to say Cleveland is not our favorite destination. We definitely won't be vacationing there, ever. But if you need a good cardiac hospital, Cleveland Clinic is the place to go & Double Tree Tudor Arms is the place to stay.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, December 4, 2013
Thank you so much for your review of your recent stay with us. I am delighted to read that you found comfort in your room and that you enjoyed the various amenities in it. Thank you for your kind comments regarding the service team. I will certainly share your remarks with the entire staff as I am sure they will be equally pleased learning of your appraisal of their efforts to meet your needs. Your patronage is highly valued. We will look forward to serving you again in the very near future.
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Ohio
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 1, 2013

First of all, this is a beautiful restored hotel! The rooms were spacious, updated, contained several "green" practices while maintaining comfort and beautifully furnished. Every staff member is friendly, hospitable and helpful. We met several proud members of the team who exemplified better attentiveness than hotels carrying more stars (I know. I've stayed at them).

The "fun" of the property is its long, interesting history, in which every staff member was eager to share. The night houseman was so enthralled with our interest that he took us on a private tour of the magnificant ballroom, meeting facilities and the underground pool (undergoing a refurbish), while relaying the history (fact and folklore). It was a great tour!

There is no doubt that no matter where I'm going in the Cleveland area, I will always stay here. (BTW, this was not our conference hotel and everyone was jealous when we relayed our experiences here!)

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, December 4, 2013
Wow, thank you for sharing your thoughts about our hotel on Trip advisor! We couldn't agree with you more; we love our location, history and amenities our hotel have to offer. Thank you for your warm comments about our team members. We will look forward to welcoming you back, hopefully in the very near future!
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London, Canada
1 review
5 of 5 stars Reviewed December 1, 2013

I stayed at the Tudor Arms Hotel for business and it was a great experience! The interior main floor and hallways have a very historical feel while the rooms are very contemporary and clean!
The staff are very friendly and are invested in making sure your stay is a positive one. I highly recommend this hotel if you are heading to Cleveland!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, December 4, 2013
Thank you for your observations and comments about your recent stay. We really appreciate guest feedback. We work hard to exceed guest expectation and it is our pleasure to make your experience the most memorable. Thanks for your kind review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millsboro, DE, United States
1 review
3 of 5 stars Reviewed December 1, 2013

Its a good value but it definitely needs some updating. The furniture all needs replaced.The main problem is the size of the bathroom. I don't know what can be done but it is really hard to function in that bathroom.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, December 4, 2013
Thank you for your feedback regarding your stay at our hotel. While we are very happy that you chose our hotel for your recent stay, we are sorry that you were disappointed with some aspects of your stay with us.

Our main concern is for all our guests to experience an exceptional stay and I sincerely apologize if we were not able to deliver this for you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that I will take your survey to the appropriate department heads for review.

Please accept our sincere apologies and we hope that next time you are in town; you consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
amherst, ny
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 29, 2013

Stayed overnight visiting family for Thanksgiving. The front desk quickly and efficiently handled my request for early check in. Great service. Room was comfortable, modern and very clean, heat made a funny noise now and then. Bed was extremely comfortable. They honored all the HH Diamond goodies. We will stay here again.

Room Tip: High HH room decreased street noise.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, December 4, 2013
Thank you for your observations and comments about your recent stay. We really appreciate guest feedback. We couldn't be more grateful for your comments regarding our staff. We work hard to exceed guest expectation and it is our pleasure to make your experience the most memorable. Thanks for your kind review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
#12 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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