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“OUTSTANDING SERVICE” 5 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #9 of 32 hotels in Cleveland
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“OUTSTANDING SERVICE”
5 of 5 stars Reviewed November 14, 2013

Felt like family, the staff was so friendly and helpful. Rooms were immaculate and very well furnished. Absolutely loved the stay. The breakfast room staff were super courteous, especially Jean. Front desk staff Jasmine and Derrell were very, very sweet. Loved them all and hated to say goodbye.

Stayed November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, November 17, 2013
Thank you for your review of your recent stay at the Doubletree by Hilton the Tudor Arms Hotel. I am delighted to read that you enjoyed your room and all of its unique amenities, and that you found the hotel’s location convenient. Thank you for your kind words especially about Jasmine, Jean and Derrell. We will look forward to serving you again, when your next travels bring you to Cleveland.
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379 people have reviewed this hotel

Traveler rating
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See reviews for
142
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Cleveland, Ohio
1 review
5 of 5 stars Reviewed November 13, 2013

My experience at the hotel was really excellent. I was going through a difficult medical situation and thanks to all the hotel team I felt very good. Excellent service from all the team of Front Desk, valet parking guys, and support equipment. They really made ​​me feel at home. I am really grateful.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, November 17, 2013
Thank you so much for taking the time to post your review of your recent stay with us on TripAdvisor. Your appraisal of our service team is highly appreciated. I will proudly share it with the rest of the team as it is a continuous inspiration to our pursuit of excellence in everything we do. Your patronage is highly valued. We will look forward to welcoming you back, hopefully in the very near future.
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vestal,ny, United States
1 review
5 of 5 stars Reviewed November 12, 2013

the hotel was very accommodating. the rooms were nicely taken care of and the shuttle to and from the clinic was convenient. we will be staying there again in a few days. it is very close to the clinic. the food was nice and the folks in general were very were very east to do business with. we did not really spend enough time to review it any more.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, November 17, 2013
Thank you so much for your review. We are delighted you had an excellent time and that you enjoyed the Hotel's amenities and restaurant. Thank you also for your kind comments about our staff and service. We appreciate your feedback and look forward to welcoming you back.
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Brunswick, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 11, 2013 via mobile

We stayed one night for early Clinic appointment. Was pleasantly surprised by the charm and beauty of this renovated building. Hotel staff was friendly and efficient. Shuttle was very convenient for my nephews clinic appointment. Was disappointed with the service at the restaurant. The food was excellent but the service was quite a disappointment. Our waitress disappeared after bringing our food so we sat for quite a while waiting for her to come back and refill our beverages.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, November 17, 2013
Thank you for taking the time to write a review. Please accept my personal apology for the disappointment you experienced with the server from the Canopy restaurant.Even though your overall stay was good, We always strive to exceed our guest expectations, and your satisfaction is important to us. We hope you will stay with us again next time you visit
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vienna, United States
1 review
5 of 5 stars Reviewed November 7, 2013

nothing like an older building, with lots of charm and elegance, Room was totally updated with modern furnishes. Convienient to the Cleveland Clinic and nite life. Was not able to dine there. Shuttle service available to the Clinic.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, November 17, 2013
thank you for sharing your thoughts about our location on Trip advisor! We couldn't agree with you more; we love our location, history and amenities our hotel have to offer. we are in the University circle district area near Cleveland clinic, Case Western University and museums. We will look forward to welcoming you back, hopefully in the very near future!
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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2013

My son and I stayed here when he went on a campus tour of Case Western. It is about a mile and 1/4 from campus. The room was beautiful, staff was friendly, beds comfy and food delicious. What more could you ask for?

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, November 7, 2013
Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback concerning every department. We always strive to exceed our guest expectations, and your satisfaction is important to us. We hope you will stay with us again next time you visit
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Doha, Qatar
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 30, 2013

We had a 3 days stay at the hotel. The contrast between the old building and the modern finishing was real nice. But, some of the modern finishing was not very practical - like the bathroom door in our room was sliding and didn't close properly, and the shower is protected by 1/2 glass wall which then spills out some water when showering. The food at the Canopy restaurant was excellent. The bed was very comfortable - one of the most comfortable hotel beds. Our main concern was the cleaning of the room, which is not up to the standards of a 4 star hotel. A minor concern is the lobby, which was very small.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, November 7, 2013
Thank you for taking the time to post your review of our hotel. Our guests comments, both positive and negative assist us in evaluating the service we provide and allow us to continually improve our performance. We are quite concerned whenever our guests are less than 100 percent satisfied with their stay and always try to make it right when a problem arises. Clearly your stay was not up to the standards we have set for ourselves, nor what our guests have come to expect.

Your business is extremely important to us and I sincerely hope that you give us another opportunity and consider returning again. In the meantime, if you would like to discuss your stay in further detail, please feel free to contact me.

Steven Pittman
216-455-1260 ext 7205

We are always listening to our guests!
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio
Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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