I stayed here with my parents while we visited a relative who is spending some time at the Cleveland Clinic. I cannot say enough good things about this hotel.
First, my uncle had been staying there for several weeks, but had to return home. The hotel, which was sold out for the weekend we stayed, was able to transfer his prior reservation to us with no trouble. Then we needed two queen beds instead of a king - again, they accommodated us with no troubles. Then we needed a late check-in (we were worried they'd give our room away since we weren't arriving 'til very late and they were already overbooked) which was accomplished with a phone call. Additionally, I believe we got a special rate for family of people at the Clinic.
Check-in was a breeze. We used valet (we did hear someone say that self-park was full and valet was the only option...but we didn't try to self-park so I can't really comment on that). While checking in with one employee, another came over and introduced herself as the one that spoke to me on the phone...can't believe she remembered the conversation, but goes to show that they are paying attention to details. We got the delicious chocolate chip walnut cookies, which hit the spot after 7+ hours on the road.
The room was very nice and very modern. The rooms have hardwood floors throughout, which isn't something I've seen very often. Watch out for the bed corners, though...they are brutal! My mom and I both whacked our shins on them.
The bathroom (at least in our particular room) did not have a tub - just a shower where the door doesn't close. Looks nice but makes for a wet floor. There was a dual shower head, though, which was quite enjoyable. Getting extra towels was no problem - they were in our room within a short time of asking for them. The toiletries were Crabtree & Evelyn.
We had the breakfast buffet, which was (I think) $13 a person...but it was DELICIOUS. Made to order eggs or omelet are included. They had bacon, sausage, biscuits and gravy, caramel walnut french toast, and all the other continental breakfast fixings. Everything was exceptionally good for buffet food! And our waitress - wish I had caught her name, because she was an absolute sweetheart - deserves a raise! A+ to the staff there.
We were able to park all day at the hotel on the date of check-out, and they held our bags for us as well. We also were able to use the shuttle after check-out. (Speaking of the shuttle...major kudos to the driver - he was always friendly and helpful. We always called 10 minutes before you plan on taking the shuttle like they request, and had no issues. Just ask for a schedule when you get there and they will explain how it works. It isn't a loop - they only stop if they know someone needs picked up (besides the hotel itself, which it stops at every half hour) so make sure you call! They also take a break in the afternoon for about 2 hours where it doesn't run at all. Just make sure you look at the schedule and you'll be fine).
Overall, the staff here were AMAZING and the room was nice to boot. Would definitely stay again if my travels find me to the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 7, 2013
Thank you for your observations and comments about your recent stay. We really appreciate guest feedback. We couldn't be more grateful for your comments regarding our staff. We work hard to exceed guest expectation and it is our pleasure to make your experience the most memorable. Thanks for your kind review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.