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“Convenient to Cleveland Clinic” 5 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Rock Hall of Fame Weekend
Ranked #7 of 35 Hotels in Cleveland
Certificate of Excellence 2014
Sebastian, Florida
1 review
1 helpful vote 1 helpful vote
“Convenient to Cleveland Clinic”
5 of 5 stars Reviewed September 9, 2013

Stayed at this old charm with new-century modern rooms while a family member was receiving services at the Cleveland Clinic. Staff was great and very accommodating and made sure our needs were met. Convenience of shuttle service to any of the clinic bldgs. and outlying areas made our stay worry free!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 13, 2013
Thank you so much for your review of your recent stay with us. I am so delighted to read that we succeeded in exceeding your expectations. It is rewarding to read that the team efficiently and graciously assisted you throughout your visit and that you enjoyed the hotel’s location. Your loyalty is highly valued. We will look forward to welcoming back, hopefully in the very near future!
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665 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Rio Rancho, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 7, 2013

Don't expect the room to be clean. If you have a problem, don't be surprised when nobody seems to care or be responsive. The shuttle is inconsistent. Definitely won't stay at this location again. Nothing special about the service or the hotel.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 11, 2013
We appreciate the insight you provided regarding your recent stay at our hotel. I understand from your review that you were not entirely satisfied with your visit and we came up short of delivering a hospitality experience consistent with your expectations. Please be assured that your review will be taken into consideration so that we may improve our guests’ in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality you anticipated.

Again, thank you very much for your review and we sincerely hope that you will provide us a future opportunity to regain your confidence while visiting our hotel.
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Dayton, United States
1 review
4 of 5 stars Reviewed September 6, 2013

For an old hotel, this Doubletree is very comfortable. The rooms are clean. No mold in the bathroom. The lounge area is very beautiful with its wood panel walls and the entrance makes me feel like I'm walking into a historical building. The hotel is easy to get to (near the clinic) and in a safe area close to Little Italy. You have to drive down to the bigger area attractions by the water, but worth a safe, clean hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 13, 2013
Thank you for your review of your recent stay at the Doubletree by Hilton the Tudor Arms Hotel. I am delighted to read that you enjoyed your room and all of its unique amenities, and that you found the hotel’s location convenient. Thank you for your kind words. We will look forward to serving you again, when your next travels bring you to Cleveland.
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Jacksonville, FL
Top Contributor
73 reviews 73 reviews
62 hotel reviews
Reviews in 47 cities Reviews in 47 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

Good place to stay in Cleveland. The hotel has the standard Doubletree level of service and is just right for travel. Large rooms with Art Deco style. The staff is good and make you feel comfortable. I will stay here again when in Cleveland.

Stayed September 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Thank you for sharing your excellent experience! Our staff works hard to exceed guest expectations and it is so rewarding to read about your most recent stay. Come back soon!
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Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 3, 2013

What a huge special surprise greets one when entering the Tudor Arms Hotel! It's gorgeous from top to bottom -- throughout! This artfully restored historic site housed the exclusive Cleveland Club during a former oppulent era. At the front desk, Jasmine welcomes guests and from that moment forward everything is outstanding! Our room is gorgeous and exceptionally clean! The halls are clean, too -- even the corners. Jasmine is outstanding. Following right behind her are other superb employees who are well-selected and highly trained including some who stopped to offer service and tell us about the hotel ~~ Larry (Maintenance), Freddie (Housekeeping), and others. We find our room restfully quiet with a bed conducive to sleep. When staying here, one must be certain to see the two ballrooms with lovely rooms in-between. Be sure to look UP as well as all-round everywhere, starting with the hotel entrance. When I made the reservation weeks ago, I was told immediately about the parking options and costs. We travel extensively and stay in hotels big and small from the World's fanciest to desperat-stop simple -- I do not rate most in which we stay. I (too) have been a Hilton Honors member for years, We shall return often to Tudor Arms with eager anticipation!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Thank you for your review of your recent stay at the Doubletree by Hilton the Tudor Arms Hotel. I am delighted to read that you enjoyed your room and all of its unique amenities, and that you found the hotel’s location convenient. Thank you for your kind words especially about Jasmine, Larry and Freddie. We will look forward to serving you again, when your next travels bring you to Cleveland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rutland, Vermont USA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

Refurbished Art Deco hotel just a few minutes from the downtown. Classic hotel with spacious rooms. Built as the Cleveland Men's Club and later used as a dorm by Case Western Reserve. I just loved the history. Great breakfast buffet and restaurant. Free Internet. Commuter rail station just a few minutes walk away. Would definitely return.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Wow, thank you for sharing your thoughts about our location on Trip advisor! We couldn't agree with you more; we love our location, history and amenities our hotel have to offer. we are in the University circle district area near Cleveland clinic, Case Western University and museums. Thank you for your warm comments. We will look forward to welcoming you back, hopefully in the very near future!
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Cleveland, Ohio
Top Contributor
119 reviews 119 reviews
30 hotel reviews
Reviews in 55 cities Reviews in 55 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 3, 2013

Stayed here Labor Day weekend for a relative's wedding. Valet parking is $19/night - never informed about self-park at $3 less. Was a little perturbed that one of our 2 rooms was not ready until almost 5pm, and we had to be ready for a wedding rehearsal at 5:30. Otherwise staff was great. They gave us a whole bunch of chocolate chip cookies while we were taking pictures getting ready for the wedding. Also, during the reception there was a spill on the dance floor, and one of the staff, Pam, became the instant hit of the party. She not only cleaned up the spill so that no one fell, she even did it while dancing with the guests! She was just great! The guests really appreciated her help, her style, and her smile!
One comment - we had a group rate initially for wedding guests, and when I found a cheaper rate on line, they lowered the group rate, too, which was appreciated.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Thank you so much for taking the time to post your review of your recent stay with us on TripAdvisor. Your appraisal of our service team is highly appreciated. I will proudly share it with the rest of the team as it is a continuous inspiration to our pursuit of excellence in everything we do. Your patronage is highly valued. We will look forward to welcoming you back, hopefully in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Cleveland
#4 Family Hotel in Cleveland
#6 Business Hotel in Cleveland
#9 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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