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“Surprisingly comfortable” 4 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #9 of 32 hotels in Cleveland
Dayton, United States
1 review
“Surprisingly comfortable”
4 of 5 stars Reviewed September 6, 2013

For an old hotel, this Doubletree is very comfortable. The rooms are clean. No mold in the bathroom. The lounge area is very beautiful with its wood panel walls and the entrance makes me feel like I'm walking into a historical building. The hotel is easy to get to (near the clinic) and in a safe area close to Little Italy. You have to drive down to the bigger area attractions by the water, but worth a safe, clean hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 13, 2013
Thank you for your review of your recent stay at the Doubletree by Hilton the Tudor Arms Hotel. I am delighted to read that you enjoyed your room and all of its unique amenities, and that you found the hotel’s location convenient. Thank you for your kind words. We will look forward to serving you again, when your next travels bring you to Cleveland.
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379 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Jacksonville, FL
Top Contributor
74 reviews 74 reviews
63 hotel reviews
Reviews in 47 cities Reviews in 47 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

Good place to stay in Cleveland. The hotel has the standard Doubletree level of service and is just right for travel. Large rooms with Art Deco style. The staff is good and make you feel comfortable. I will stay here again when in Cleveland.

Stayed September 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Thank you for sharing your excellent experience! Our staff works hard to exceed guest expectations and it is so rewarding to read about your most recent stay. Come back soon!
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Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 3, 2013

What a huge special surprise greets one when entering the Tudor Arms Hotel! It's gorgeous from top to bottom -- throughout! This artfully restored historic site housed the exclusive Cleveland Club during a former oppulent era. At the front desk, Jasmine welcomes guests and from that moment forward everything is outstanding! Our room is gorgeous and exceptionally clean! The halls are clean, too -- even the corners. Jasmine is outstanding. Following right behind her are other superb employees who are well-selected and highly trained including some who stopped to offer service and tell us about the hotel ~~ Larry (Maintenance), Freddie (Housekeeping), and others. We find our room restfully quiet with a bed conducive to sleep. When staying here, one must be certain to see the two ballrooms with lovely rooms in-between. Be sure to look UP as well as all-round everywhere, starting with the hotel entrance. When I made the reservation weeks ago, I was told immediately about the parking options and costs. We travel extensively and stay in hotels big and small from the World's fanciest to desperat-stop simple -- I do not rate most in which we stay. I (too) have been a Hilton Honors member for years, We shall return often to Tudor Arms with eager anticipation!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Thank you for your review of your recent stay at the Doubletree by Hilton the Tudor Arms Hotel. I am delighted to read that you enjoyed your room and all of its unique amenities, and that you found the hotel’s location convenient. Thank you for your kind words especially about Jasmine, Larry and Freddie. We will look forward to serving you again, when your next travels bring you to Cleveland.
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Rutland, Vermont USA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

Refurbished Art Deco hotel just a few minutes from the downtown. Classic hotel with spacious rooms. Built as the Cleveland Men's Club and later used as a dorm by Case Western Reserve. I just loved the history. Great breakfast buffet and restaurant. Free Internet. Commuter rail station just a few minutes walk away. Would definitely return.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Wow, thank you for sharing your thoughts about our location on Trip advisor! We couldn't agree with you more; we love our location, history and amenities our hotel have to offer. we are in the University circle district area near Cleveland clinic, Case Western University and museums. Thank you for your warm comments. We will look forward to welcoming you back, hopefully in the very near future!
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Cleveland, Ohio
Top Contributor
85 reviews 85 reviews
24 hotel reviews
Reviews in 40 cities Reviews in 40 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 3, 2013

Stayed here Labor Day weekend for a relative's wedding. Valet parking is $19/night - never informed about self-park at $3 less. Was a little perturbed that one of our 2 rooms was not ready until almost 5pm, and we had to be ready for a wedding rehearsal at 5:30. Otherwise staff was great. They gave us a whole bunch of chocolate chip cookies while we were taking pictures getting ready for the wedding. Also, during the reception there was a spill on the dance floor, and one of the staff, Pam, became the instant hit of the party. She not only cleaned up the spill so that no one fell, she even did it while dancing with the guests! She was just great! The guests really appreciated her help, her style, and her smile!
One comment - we had a group rate initially for wedding guests, and when I found a cheaper rate on line, they lowered the group rate, too, which was appreciated.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Thank you so much for taking the time to post your review of your recent stay with us on TripAdvisor. Your appraisal of our service team is highly appreciated. I will proudly share it with the rest of the team as it is a continuous inspiration to our pursuit of excellence in everything we do. Your patronage is highly valued. We will look forward to welcoming you back, hopefully in the very near future.
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Tampa, Florida
1 review
3 of 5 stars Reviewed September 2, 2013

My wife and I have stayed at this hotel twice, and unfortunately we probably won't return. It's not because we don't want to. We love Hilton hotels in general and have been Hilton Honors members for many years. In addition, we have a love for restored historic buildings, and this one is a gem. Built in the early 1930's, this Gothic Revival building once housed the swanky, exclusive Cleveland Club, and through the years, many celebrities performed in its gorgeous ballroom. The property fell into disrepair and was beautifully restored. But if you want a good night's sleep, stay somewhere else. This hotel is noisy. You will likely hear doors slamming and loud guests returning from late night partying. During our most recent visit, when we could stand the noise no longer, we called the front desk. The clerk sent a security guard to our floor and things got quieter, but by then, the damage was done. Our good night's sleep was ruined. The loud doors in the middle of the night were an issue in our first stay as well, but we decided to give the Tudor a second chance. A stay at this hotel is not cheap. The nearby Courtyard by Marriott and Glidden House hotels are much quieter and have more accommodating staff members in our opinion, and at the Glidden House, a wonderful buffet breakfast is included in the price of your room. If you stay at the Tudor, you'll be taking your chances.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
We take your feedback seriously, and we are sorry we failed to provide the service you should have received. We regret your disappointment and we hope to have the opportunity to make amends.

I will be happy to oversee any future reservations to ensure you have a flawless experience, and I can be reached directly at 216.455.1260 ext 7205

We look forward to welcoming you back.
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Brampton, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 2, 2013

My girlfriend and I stayed here this weekend (31st - 2nd) for labor day weekend. The hotel is nice, room is nice, no complaints about anything in the room or the hotel. The staff was friendly and always saying hi.

Here's my complaint: When I checked in, I was given a parking pass to put on my dashboard, which I did. Nothing else was said by the attendant. Upon checking out, she asks if I have a parking receipt (which I didn't), and she promptly printed it out (I had no idea what it was). Turns out, I owe $35 for two days of parking ($16 each day). I'm speechless. I was never told about paying for parking, and I also expected a hotel of this nature to have free parking itself. When I told the attendant that I was never told that we had to pay for parking, she essentially shrugged. Then, she called over another person (the person who checked us in) and she said "Oh, I'm pretty sure I told you when you checked in, but either way it should be on your online receipt.") No. We weren't told, and no, it wasn't. Instead of providing good customer service and saying "It's our fault, we will wipe the parking.", they just stared at me to pay it.

Overall, if I were to ever stay in Ohio again, I wouldn't stay here. I don't appreciate the "scam" feeling, or being lied to, and customer service should have really prevailed here. Extremely disappointed.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, September 6, 2013
Thank you for your review and for your kind comments about our staff and rooms. I am sorry you were dissatisfied with the cost of self parking. I offer my sincere apology for the numerous times we failed to provide the service you should have received. It is always our intention to exceed guests’ expectations. I hope we get a chance to make amends and appreciate the opportunity to welcome you back. Please contact me directly at 216.455-1260 ext 7205
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio
Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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