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“Hotel is great” 4 of 5 stars
Review of DoubleTree by Hilton The Tudor Arms Hotel

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DoubleTree by Hilton The Tudor Arms Hotel
3.5 of 5 Hotel   |   10660 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #11 of 35 Hotels in Cleveland
Queens, United States
1 review
“Hotel is great”
4 of 5 stars Reviewed April 23, 2013

It was a great experience staying at the double tree. From the restaurant excellent food, with the beautiful decor of the rooms, staff is very pleasant and helpful and shuttle bus always welling to help and go out of their way. It close to the airport. Near shopping and tourist areas. I would recommend everyone to use this hotel. You can always look forward to getting a warm cookie.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, May 5, 2013
Thank you for your review of your recent stay at the Double By Hilton The Tudor Arms Hotel. I am delighted to read that you enjoyed your room and all of its unique amenities, especially the warm chocolate chip cookie, and that you found the hotel’s location convenient. Thank you for your kind words regarding our service team. We will look forward to serving you again, when your travels next bring you to Cleveland.
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591 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Murrells Inlet, South Carolina
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 22, 2013

The staff was extremely helpful throughout my stay. The room I stayed in was beautiful and very clean. I was visiting the Cleveland Clinic and it was within walking distance and the hotel also provided a shuttle service. I would stay here again and highly recommend!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, May 5, 2013
Thank you so much for your review of your recent stay with us. I am delighted to read that you found comfort in your room and that you enjoyed the various amenities in it. Thank you for your kind comments regarding the service team. I will certainly share your remarks with the entire staff as I am sure they will be equally pleased learning of your appraisal of their efforts to meet your needs. Your patronage is highly valued. We will look forward to serving you and your family again in the very near future.
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Smithtown, NY, United States
1 review
5 of 5 stars Reviewed April 22, 2013

We could not have been treated better if we were royalty! While undergoing outpatient testing at the Cleveland Clinic over a three week period, we encountered the kind of friendly hospitality that made the time spent away from home very comfortable. The managers and staff were all solicitous and responsive to our needs, always willing to go the extra mile to assist us. Can only express our appreciation for the excellent experience we had.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, May 5, 2013
Thank you so much for your review of your recent stay with us. I am so delighted to read that we succeeded in exceeding your expectations. It is rewarding to read that the team efficiently and graciously assisted you throughout your visit. We will look forward to welcoming you and your family back, hopefully in the very near future!
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Beachwood, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 22, 2013

The Tudor Arms hotel in Cleveland is absolutely gorgeous. The rooms are completely renovated - clean, modern and comfortable. The areas where we held a wedding are spectacular. The staff did an outstanding job and we would recommend and event there to anyone.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, May 5, 2013
It is rewarding to receive such great comments on our ballrooms and how attentive the service staff was to ensure your wonderful stay. We appreciate your feedback and we are delighted you will recommend on hope you will stay with us on your next visit to Cleveland.
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New York, United States
1 review
3 of 5 stars Reviewed April 22, 2013

the shower is a new style "rain" but no doors, the floors became wet every time someone showered. no hot water was available, no carpet in the room, heat was on all night and noisy, lights were piercing bright, no ability to dim

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, May 5, 2013
Thank you so much for sharing your feedback regarding your recent stay with us. I am sorry to read about the different inconveniences you experienced throughout your visit. I will share all of your comments with the heads of the appropriate departments for internal review. I regret to learn that we failed to make your visit more memorable. We will look forward to a second opportunity to properly serve you.
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Cuyahoga Falls, Ohio
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 15, 2013

Was disappointed after reading good reviews on this site and others. The rooms are plain uncomfortable. The furniture is sparse and unusable. The beds are hard and hot. The bathroom was not clean and lacking in appropriate furniture. It's like a college dorm room, not a home away from home. Stay elsewhere.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, April 21, 2013
Thank you for your comments about our hotel on Trip TripAdvisor. We are very sorry for the fact that you did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain.

We hope that you will allow us another opportunity to serve you better in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 13, 2013

I chose this hotel based on the mostly positive feedback on Trip Advisor. There must be great variations in rooms. Upon arriving, the room type we reserved was not available (2 bed/non-smoking). Only options were a king room or a 2 bed/SMOKING room. We choose the king with a roll-away. Both room occupants are well over 6 feet tall! A roll-away doesn't cut it. The walls are thin (noise), the room was very small with uncomfortable furniture. And, little was done by management to improve our stay which is disappointing since we are Diamond Level Hilton Honors. I had 3 other visits later in the year at this location. I've cancelled them all. Much better alternatives elsewhere.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, April 16, 2013
I am terribly sorry that your experience at our hotel was disappointing. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action.

I would very much like the opportunity to personally apologize for the inconveniences that you went through during your stay. On behalf of the entire team, we thank you for your feedback and are truly sorry we did not succeed creating a memorable experience for you. Should you desire to further discuss your visit, please feel free to contact me. I would love the opportunity to earn your business and have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Address: 10660 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#6 Business Hotel in Cleveland
#10 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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