If you are a boutique hotel fan, as I am, you will love it here. If you are confused by the conflicting reviews of the Tudor Arms Hotel, as I was when I read them, then read on. After reading the reviews and then staying at the Tudor Arms by Doubletree, I figured out why the reviews are so conflicting. If your expectations are of a typical Doubletree hotel then you will find a lot to be critical about. But if you want an out of the box, great experience for a very reasonable price, then this is a wonderful choice. I also want to point out 90%+ of the reviews talk about the wonderful staff and the comfortable beds and it is all true. This can make or break a service business like a hotel.
I was greeted by friendly smiling faces from Edwin at the door to Jasmine behind the check in desk. (Happy birthday, Jasmine!). By the time I left the check in desk, Jasmine and I had already hugged twice. Once because she wished me well on my mission to get a family member treated at the Cleveland Clinic across the street and then because I wanted to wish her a happy birthday a day early. The hotel car and driver took me and picked me up from wherever I needed, whenever I needed, all for free. I had called to book the afternoon before my arrival and they succeeded in their efforts to have a room ready for me several hours earlier than their stated check in time so that I could drop off my luggage and make it to our appointment at the clinic on time. That was impressive!!!
The building is obviously a period architectural style and was converted into a hotel so there were limitations created by converting an older building into a modernly comfortable hotel. It was done with lots of thought and good design and, especially in the lobby, the building's original design was preserved. I love that! Yes, there are stairs to walk up to the lobby but there is an elevator only steps away to take up anyone who can't manage the stairs or heavy luggage. Personally, I like putting my legs to use. The rooms are treated with a contemporary, funky flair. Where there was no room to install a bathroom door that swings open, they utilized an industrial style, hanging shoji looking panel, made out of heavy wood and frosted glass, that slides on exposed heavy duty steel rails and moves on wheels.(Restoration Hardware style). It is awesome. A big full framed mirror hung on one wall and there was so much lighting throughout, that I could read just about anywhere in the room. The windows are double treated with roman shades and drapes so you can control the outdoor light to your liking. The shower was the walk in type and the bathroom walls are lined with marble of an amber tint. The headboard on the bed was heavily padded and covered in leather and ergonomically designed so that you could comfortably lean up against it to read. The atmosphere of the rooms is trendy with a mind towards comfort. I could not believe the comfort and the details for the price!!
Lest the reader think that I was hired by the hotel to write this, I will mention 2 things that could use improvement. Do something to prevent the personal care items that you provide from sliding off the bathroom shelf and into the toilet. Yuck! And what about the artwork??? It doesn't work with the decor. Colors and scale are all wrong and a bit disorienting. I hate to see such wonderful room atmosphere be killed by the too obviously mismatched art. Even photographs would be better than what is there.
The bottom line is, I would stay there again in a minute and I would recommend it to friends of any age.
As some reviewers pointed out, not all rooms here are equal. I was on the 10th floor and loved it. I...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for choosing the Doubletree by Hilton the Tudor Arms Hotel as your hotel of choice during your last visit to Cleveland. We are delighted to read that you enjoyed your room, with all of its unique amenities. I’ll let jasmin know of your praise for her work and make sure she receives a special commendation for assisting you. We will certainly be looking forward to our next opportunity to serve you when your travels next bring you to Cleveland, either on business or pleasure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.