OK, before I say anything about the hotel - I first have to comment on parking. I HATE.... and I mean HATE Valet parking. I travel a lot for work, and once I get situated in a car I don't like to worry about hiding things, taking things out, moving things around, and worrying about what I might need to get out of my car that would require me to ask for my car, just to get something small out of it (like a phone charger). I like to have access to my car - I don't like it to be driven off to some unknown location - and YES, I realize the valet parking is right next to the hotel... but I don't like the feeling of handing over keys. That being said, I may not have stayed at this hotel if I had known that valet was the only option offered through the hotel.
That being said, I DID find that it was fairly simple and reasonably convenient to park in the Cleveland Clinic parking garage that is in the next block (total of a 2 block walk due to where the hotel is situated, and the where the exit of the garage is situated - I think it was either $8.00 - $10.00 a night for parking there.) Was it a pain in the rear to walk... no, until the day I checked out when there were winds that rivaled a video clip from the weather channel of hurricane footage. I'm not lying, I saw the wind rip a flag right off of the pole! I could barely cross the street, it was insane! I have renamed the city Clevewind. Clever... I know ;)
Now on to the hotel - WOW - what a beautiful property! When I was checking the hotel out online prior to arrival I looked at the Google Maps Street-view. REALLY? This place was a total dump that very easily could have fallen to the fate of the wrecking ball in our 'tear it down and build a new one' society in the US. BUT once again WOW - Thank goodness the developer saw the grand beauty that is the Tudor Arms Hotel and saved such a treasure and preserved it for generations to come! The hotel, especially the ballrooms and banquet space is absolutely one of a kind.
The lobby is nice, not 'incredible' - but it is beautiful. The front desk really should have been situated differently in the lobby - it really disrupts the flow of traffic through the lobby to have the front desk 'kiosks' in the middle of the floor in the entry, BUT to have access to a rear office, I understand why it was situated the way it was.
Check in was simple, but the front desk staff needs to learn to ignore a phone call to handle a human being in front of them. A guest in front of you is more important than an unknown need on the phone - simple rule of customer service that is violated all too easily. Instead of making me wait 15 minutes to check in....... silence the phone, or redirect the call with the press of a button - don't make a person stand in front of you, and watch you take care of someone else over the phone - it is very rude.
Next - the elevators are ancient, so they take a few minutes longer than newer - but in light of the historic nature of the property, it comes with the territory.
The hallways are bright and well lit - very nice color scheme, and they are kept very tidy.
The walls in the hotel are a little thin - so noise travels easily between rooms.
The rooms are very energy efficient in some aspects, but definitely not in other (like the single pane of glass in the windows). There is a switch to power down the entire room, and a switch to provide enough light to make entry into the room comfortable and provide a sense of safety.
The floors are beautiful, while not original, they are traditional yet trendy. You don't find many hotels with hardwood floors!
The decor is both traditional in a sense, but very modern, sleek, and contemporary in another sense. Beautiful throughout!
The bathrooms are interesting, the door is a sliding door - it does have a latch to somewhat lock it - but the lock doesn't function very well, as most sliding door locks do not work well. The bathroom is very small - one person only. There IS NOT a ventilation fan in the bathroom - and as you may well know, a vent fan serves two functions.... it pulls smells out, and pulls moisture out... so the rooms gets extremely humid after a shower, especially since there is not a door on the shower, it is just a glass wall. When you get out of the shower there is so much condensation on the mirror, and the exterior windows that the hotel is going to deal with a serious mold issue in just a few years. With condensation like I saw on the inside of the exterior windows the window sills are going to rot quickly! The bathroom is beautiful, and the shower tile is very elegant natural stone.
The bed was extremely comfortable, but the hvac system is one of the interior mount high wall micro units - the way the air moved in the room there was a constant breeze on the bed. For some that may be a great thing, for other it will keep them up all night. I know I woke up with a headache and stuffy nose.
Due to being a HHonors member I received vouchers for free breakfast which was a full buffet - and I must compliment the culinary staff at this hotel - I travel very frequently for work, so I have a lot of 'free' breakfast experiences and this, by and large, is the absolute best breakfast I have ever had at a hotel. Everything that was supposed to be hot was hot, everything that was supposed to be cold was perfectly chilled. I didn't care for the coffee, but I am not a true coffee snob - I don't like Starbucks and similar coffee as I find it too acidic and bitter. Anyway - everything else was perfect.
If you are looking to hold an event at the hotel in one of the ballrooms, DO IT. The ballrooms are by far among the most beautiful I have ever seen. This building must have been a true high society gather place in the heyday of this area of Cleveland. From the carved wood, to the masterful plaster work, to the leaded windows - it is all exquisite! If you listen carefully, the echoes of the likes of the Glenn Miller Orchestra and his contemporaries still ring throughout the space (OK, I am a bit of a dreamer)
The hotel is beautiful, and is an exceptional value. It has all the style, grace and charm of an old building - but has been decorated with some updated very contemporary art and fixtures. I find the fusion of the two styles very appealing.
I would have ranked this hotel as a 5 were it not for the parking situation, and the less than warm greeting at the front desk upon check in. Minor issues overall, but issues none-the-less.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more less
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- Also Known As:
- DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio