The hotel itself was good for what we wanted, although we booked through Hotwire (and paid $49 per night before tax) and received a two double bed room instead of the one bed room we would have preferred. Parking was reasonable at $16 per night, and we initially left Cleveland with a good view of this hotel. However, in checking my credit card statement a week later, there was a $42.76 charge from this hotel that I can't account for - we used none of the hotel's facilities bar the room we paid for. I tried to call the hotel to check about this, and was initially helped by a rather friendly employee who put me through to someone where only a voicemail answered. I transferred myself back to reception, not happy about giving the runaround, where I encountered an employee that had obviously had a hard day, he was rude, sarcastic and when I questioned him about something, he returned my question in a sardonic tone, then refused to let me answer, dumping me back to someone else, who finally told me that the department I needed to speak to was closed for the day, and that I needed to call back the next day. When told the next day was a Saturday, she had forgotten that the department I needed to speak to doesn't work on weekends!!
Overall, I would have recommended this hotel as a good stay through Hotwire, but the after-sales service that I received makes me think that once they have your money - be it legally or not - then that's where the service stops. Recommendation - avoid
- Official Description (provided by the hotel):
- This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more less
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- Also Known As:
- Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
- Doubletree Cleveland Downtown / Lakeside Ohio