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“Just ok...probably wouldn't stay here again” 3 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Rock and Roll HOF Package
Ranked #21 of 35 Hotels in Cleveland
New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Just ok...probably wouldn't stay here again”
3 of 5 stars Reviewed April 25, 2009

Pros:
* great location to Cleveland Browns Stadium and Rock & Roll Hall of Fame
* free shuttle until 11:00 PM
* large room size
* comfortable beds
* Wi-Fi free in your room

Cons:
* dirty bathroom - hair all over the floor
* dirty carpets throughout the hall and in the room
* staff at the front desk was not helpful in getting bathroom floor cleaned despite telling us, "...someone will be right up." It took 3 visits to the front desk until a security guard offered to come up and help us (after the cleaner asked her to get me a broom so I could clean the floor!)

  • Stayed April 2009, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,070 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed April 16, 2009

This hotel recently underwent a massive renovation. Overall, the design is wonderful and the rooms are very comfortable. The lobby is beautiful and service at the front desk was cheerful.

The hotel is located very close to the Rock and Roll Hall of Fame and certain rooms have beautiful views of Lake Erie. The beds were extremely comfortable and I loved the fact that the bath amenities included facial cleanser and facial moisturizer. Those items often leak in suitcases, so it's wonderful for hotels to offer them.

Some bad notes: the service in general needs improved training. While the room was comfortable, housekeeping definitely missed corners of bathrooms (check out my photos) and sticky things on the dresser. Phone calls to various departments would often go unanswered for quite a few rings and workers would often hang up quickly without ensuring the call was finished. The front desk was a bit chaotic at times with guests not being helped in order.

Finally, the high speed internet was not working for about 6 hours one evening.

Overall, I would stay here again if the price is right, but not if it's expensive.

  • Stayed March 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Top Contributor
111 reviews 111 reviews
44 hotel reviews
Reviews in 59 cities Reviews in 59 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 12, 2009

My family and I stayed here during some time off for spring break. When I booked our reservation, I thought this property was a new construction. I got a little worried when I read the reviews on this site and found out it was a Holiday Inn that was being remodeled. Thankfully, by the time we arrived on the first weekend of April, the remodeling work appeared to be done. Everything was clean and there were no contractors running around.

On the plus side, you simply can not beat the location of this hotel if you plan on going to the Rock & Roll Hall of Fame, Great Lakes Science Center, or plan on seeing the Browns play. All three of these locations are right next to each other and very close to this hotel (see attached picture of Rock and Roll Hall of Fame with hotel in background). Downstairs there is a bar with a light menu and a restaurant with a full menu. We had breakfast in the restaurant two mornings and enjoyed the buffet. The buffet included made to order omelets, French toast, scrambled eggs, sausage, pastries, fruit ,etc. The hotel has a parking garage that charges around $16 per night. There is also a small city lot next door that uses parking meters and on street parking. We never used the hotel garage and parking meters are free starting at 5:00 on Fridays for the duration of the weekend. My kids enjoyed the pool which is slightly larger than the average hotel pool and my wife and I enjoyed the hot tub. There is also a fitness center on the second floor and a business center (no charge). Front desk service was perfect for check in, check out, and a couple things I needed along the way.

My only complaint about the hotel was size of the rooms. We stayed on the 16th floor. The Doubletree web site calls this the Executive Floor. We had a standard room with two queen size beds. The room was smaller than we are used to and was a bit crowded. The bathroom was also too small. There was not enough counter space for our stuff, no drawers under the sink, and not enough towel bars. The exhaust fan in the bathroom barely worked and the tub was slow to drain. It seems these are not unusual problems for hotels. The room did look like it had been remodeled sometime in the last year and was in good repair.

Would we stay here again? Maybe. We absolutely loved the location but the room was too small. I think we would be more likely to stay here again if we left the kids with grandparents and got a room with a single king size bed. I suspect that would free up enough space to feel right for two people. If our plans did not include the three previously mentioned attractions, we might stay at the Embassy Suites again. We stayed there on a previous trip and our room was quite large. Plus, it was closer to the Playhouse Square theatre district. I guess in our two visits to Cleveland we have not yet found a perfect hotel but we have found two very good ones.

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2009

I just returned from a three night stay at the Doubletree hotel in downtown Cleveland. Let me say, it was absolutely amazing! Me and three friends decided to go to Cleveland to visit the Rock and Roll Hall of Fame and we we couldn't believe how nice the hotel and the staff were! The lobby is beautiful and it doesn't end there. The room was spotless, everything looked almost brand new! The bathroom is a little small, but wasn't even that big of a problem with four people sharing one room. The beds were very comfortable. We were able to use the pool and jacuzzi and also were very impressed. The staff was extremely nice and helpful. We didn't have any problems checking in. There is also a free shuttle that will take you around downtown, which was very nice on the colder nights when we didn't want to walk. Almost everything is within walking distance. The rock and roll hall of fame and science center aren't more than a half mile away and the walk is easy. The location is good and we felt safe at all times. There isn't a lot of restaurants around the hotel, but if you walk a few streets up you will find some! And plus, when we walked in the front desk gave us a ton of menus from places that deliver to the hotel, so that was a plus! Overall, I'd say we had an absolutely awesome time at the Doubletree and in Cleveland. I would recommend this hotel to anybody, beings it is a great hotel at a great price!

  • Stayed March 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 7, 2009

We had a very nice stay the weekend of Feb 28-Mar 1. Room were very clean. The beds were very comfortable. We liked the shuttle that took us anywhere we wanted to go! The only bad thing that I have to say is that the breakfast at the hotel was not worth the price that we paid, and there was not enough staff to accomadate the people.

  • Stayed February 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willoughby Hills, Ohio
1 review
1 of 5 stars Reviewed March 4, 2009

This hotel was horrible. Everywhere you turn there was dust. I welcome the renovations that will come. The pool is much too close to make shift front desk, with guests just prancing about in bathing suits, children just running thru the lobby dripping. After a not s pleasant check in I moved on to my room which was the most pleasant part. If a could have stayed in there maybe this would have been enjoyable. The bar almost made me a beleiver but then my food was served and it was cold, when I asked to have it returned I was talked to very rudely, and just decided to cancel my order all together.

I returned to my room with thoughts that I just should have stayed at home. This was supposed to be a fun weekend with my friends....that entailed self indulgence, and fun, fun fun.........I think the name change has brought about more than what a guest may bargain for.

Never again will I was my money at the DoubleTree!!!!!

Spend your money wisely and stay elsewhere, there are real hotels in downtown cleveland.

Parking dont even upset yourself $$$$$16, they are the biggest rip off.....and the garage is not safe.

  • Stayed November 2008, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, Michigan
Top Contributor
327 reviews 327 reviews
93 hotel reviews
Reviews in 122 cities Reviews in 122 cities
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed March 1, 2009

Check in was efficient and courteous. The room was adequately clean but very drafty. We had to set the heat rather high to keep warm. The public areas, particularly the elevators, were not very clean or well maintained. The elevators couldn't handle the volume of use. We always had to wait at least 5 minutes and sometimes 10 or more for an elevator to come. The front desk was understaffed on Saturday. After waiting 10 minutes to try to buy a snack, I gave up. The internet was slow.

There are no restaurants within walking distance, although there is one in the hotel. The front desk wasn't helpful with restaurant suggestions. Unless you're going to the Rock and Roll Hall of Fame or the Science Center, the location isn't convenient. The hotel was not up to the usual Doubletree quality. I would not return here.

  • Stayed February 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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