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“Not my favorite Doubletree.” 3 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Rock and Roll HOF Package
Ranked #20 of 35 Hotels in Cleveland
Pikeville, Kentucky
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Not my favorite Doubletree.”
3 of 5 stars Reviewed August 14, 2014

This was probably my least favorite Doubletree so far. Nothing was actually horrible about the hotel. I just didn't like it. The room was VERY small. It was very crowded for four people. The bathroom was tiny. I felt like I was tripping over stuff constantly.

The location itself is great. The staff at the front desk was great. The Starbucks in the lobby was a major plus.

The rooms are just average and small. We also never got maid service, so I had to track down clean towels the second day.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,177 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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English first
Green Bay, Wisconsin
1 review
4 of 5 stars Reviewed August 13, 2014

Beautiful central location. Walking distance to many affordable attractions. excellent cookie shuttle service. friendly welcoming smiley staff. cool pool workout areas. delicious free warm cookies. only thing with price of room a free breakfast should be included even a continental style.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion, Pennsylvania
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 12, 2014

This is a beautiful hotel with an amazing staff. Ask for Ron in the dining room. He is so accommodating. The rooms are beautiful. The shuttle service is second to none. Only wish they did an airport run... You won't go wrong!

Room Tip: Every room I've been in has been wonderful! We have stayed here many times for Cleveland Clinic...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, August 13, 2014
Thank you for taking the time to give us a review of your recent stay. We are pleased to read that your stay was enjoyable and that the accommodations, hotel amenities and staff met your expectations. Thank you for taking the time to mention a staff member by name, we always love the opportunity to make a big "Hoopdedo" with our team members for a job well done on behalf of our guests. Please come and visit with us again whenever in the area.
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Cleveland, OH, United States
1 review
4 of 5 stars Reviewed August 12, 2014

Very nice location (walkable to RockNRoll HOF, Browns Stadium, Waterfront) and good accommodations & service, but $18/day for parking was excessive. Also no free breakfast like other hotels, especially for the price ($175/night). If you are charging that much, include for free either parking, breakfast, or both.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, August 13, 2014
Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown Lakeside. We also appreciate your review and valuable feedback. We understand that $18 for parking may seem a bit much, but our parking is priced the lowest of all full service hotels in the downtown area. Many of our rates simply includes your room accommodations and hotel amenities, however, we do offer an amazingly affordable Rock and Roll Hall of Fame package which includes not only your room accommodations and the amenities of the hotel but also includes parking, breakfast for two and two adult tickets for the museum. In addition to the RRHF package, we do offer many packages that will give you a bang for your buck. We are hoping you will visit with us again in the future and take advantage of one of our great package deals. Also, keep in mind that meter parking is free on the weekends from Friday evening to Monday morning at 8 am. This is great for those who choose not to park in the garage.
Thanks again for your feedback.
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Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 11, 2014

We chose this hotel for the location very close to the Rock and Roll Hall of Fame. 5 Minute walk away. Very convenient to downtown. Hotel has a shuttle as well and there is free city trolley nearby that will take you around downtown as well. Very nice hotel that provides free breakfast. Staff are very friendly at the front desk and the restaurant. Rooms are very comfortable.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, August 13, 2014
We are pleased to have met your expectations and that your stay was enjoyable. Thank you for taking the time to give us a review and we look forward to your return visit.

Thanks again.
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Washington DC, United States
1 review
3 of 5 stars Reviewed August 10, 2014

If the elevator upgrade has been completed the review would become very good! Great location especially for visiting the Rock and Roll Hall of Fame and Museum. The shuttle service was excellent, so much so that we didn't use our car once we checked in until we checked out.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, August 13, 2014
What a great review. Thank you for commenting about your overall stay, we are pleased to read that it was enjoyable. Now, for our elevators.... If you experienced a longer wait time than what would be considered normal, we truly apologize for the inconvenience and we thank you for understanding the goal we are trying to achieve. I am happy to say that our elevator modernization project is moving at an incredible pace and with more than 50% of the project completed the functionality of the finished cabs are outstanding. We hope you will have an opportunity to visit with us in the future so you can experience the new and improved.

Thanks again
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Niagara Falls, Canada
1 review
4 of 5 stars Reviewed August 10, 2014

Nice rooms, friendly staff. Great deal with breakfast, which was cooked fresh while you wait, Great dollar value with free breakfast and 4 tickets to Rock N Roll hall of Fame. We will be back for a Browns game soon!!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, August 13, 2014
Meeting your expectations was truly our goal and we are pleased to see that we accomplished that goal. Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown Lakeside. Coming back to visit with for a Browns home game will be perfect seeing we are in walking distance to First Energy Stadium (Browns Stadium). Also,keep in mind that if your not up for walking, we do offer our complimentary shuttle service that goes a 1 mile radius of the downtown area.

Thanks again, your feedback was great.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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