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“Elevators” 3 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Special Offer
Rock and Roll HOF Package
Ranked #20 of 35 Hotels in Cleveland
Washington DC, United States
1 review
“Elevators”
3 of 5 stars Reviewed August 10, 2014

If the elevator upgrade has been completed the review would become very good! Great location especially for visiting the Rock and Roll Hall of Fame and Museum. The shuttle service was excellent, so much so that we didn't use our car once we checked in until we checked out.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, August 13, 2014
What a great review. Thank you for commenting about your overall stay, we are pleased to read that it was enjoyable. Now, for our elevators.... If you experienced a longer wait time than what would be considered normal, we truly apologize for the inconvenience and we thank you for understanding the goal we are trying to achieve. I am happy to say that our elevator modernization project is moving at an incredible pace and with more than 50% of the project completed the functionality of the finished cabs are outstanding. We hope you will have an opportunity to visit with us in the future so you can experience the new and improved.

Thanks again
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1,032 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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English first
Niagara Falls, Canada
1 review
4 of 5 stars Reviewed August 10, 2014

Nice rooms, friendly staff. Great deal with breakfast, which was cooked fresh while you wait, Great dollar value with free breakfast and 4 tickets to Rock N Roll hall of Fame. We will be back for a Browns game soon!!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, August 13, 2014
Meeting your expectations was truly our goal and we are pleased to see that we accomplished that goal. Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown Lakeside. Coming back to visit with for a Browns home game will be perfect seeing we are in walking distance to First Energy Stadium (Browns Stadium). Also,keep in mind that if your not up for walking, we do offer our complimentary shuttle service that goes a 1 mile radius of the downtown area.

Thanks again, your feedback was great.
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Columbus, United States
1 review
2 of 5 stars Reviewed August 10, 2014

If getting somewhere on time or even hitting up the breakfast bar in the Hilton Honors lounge are for you then this hotel it NOT!!! The elevators were slow, broken, misguided and down right frustrating!!! When trying to go up to the lounge for breakfast the elevator took me down...twice! I finally just took the stairs. The wait time for the elevators was extremely long and disappointing. The cleaning staff couldn't even get to where they needed to go either. The front desk staff was not very apologetic about the situation either they just seemed to be annoyed with it all.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014 via mobile

My boyfriend and I have been staying at doubletree every other weekend for the past month just for a get away. Every time we visit has been just as good as the first which is why we continue to use this hotel. The last couple of times we have been here the employee at the front desk, Valerie Reynolds has been absolutely phenomenal. She has such great customer service, better than any place we have visited before. She answers any questions we have promptly and accurately plus Informing us on any other details that are helpful . We will visit this hotel again, and will hope to be seeing her!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Fort Gratiot, United States
1 review
2 of 5 stars Reviewed August 9, 2014

Were not able to check into our room at check in time, it was not ready. Waited in the bar with complimentary drinks from the front end manager, room was finally ready at 4:30, an hour and a half late. Elevators were mostly out of order. Spent half our weekend waiting, we were on the 10th floor so walking up was not an option. Felt sorry for those that got stuck, rang alarm and staff only responded when someone called the ringing alarm to their attention. It took 45 minutes to get an elevator on our check out day. Totally unacceptable!

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Top Contributor
73 reviews 73 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 8, 2014

First for the pros: Friendly staff, great shuttle service within a one mile radius, got a great price on Priceline for our room, room was nice and chilly so we could bury ourselves under the covers for comfortable sleeping, and a comfortable bed.
Secondly the cons: Ugly outdated garage, slow elevators, rooms needing a "deep" cleaning in the nooks and crannies (dirty bathroom grout too), I could hear a man throwing up through my bathroom vent and also using the bathroom - disgusting!!!! I also felt like the common areas at the elevators were not being cleaned - lots of old fingerprints and smudges. Yuk!!
I would return here if these issues were taken care of.

Room Tip: Until the elevator situation is fixed, ask for a room on a lower floor.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania, US
Top Contributor
237 reviews 237 reviews
27 hotel reviews
Reviews in 70 cities Reviews in 70 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed August 7, 2014

The front desk staff were very friendly and helpful. The room was fine and clean although not newly remodeled. The location was exceptionally convenient, within walking distance of the Rock n Roll Hall of Fame, the Browns new stadium under construction, and the 4th Street restaurant area. The hotel runs a shuttle but we didn't use it and enjoyed the walks. Garage parking was plentiful and convenient. The nearby train tracks weren't much of a distraction. The lobby Starbucks was very convenient. I would stay again on a return visit as the location was great.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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