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“Good Place to Stay in Downtown ” 4 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Special Offer
Rock and Roll HOF Package
Ranked #17 of 33 hotels in Cleveland
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
“Good Place to Stay in Downtown ”
4 of 5 stars Reviewed 1 week ago

Picked this hotel because it was near Rock and Roll Hall of Fame and other downtown attractions and choice was good. Went with the family on a two night vacation stop. Besides an easy walk to the Hall the free van service was great taking us anywhere downtown. The package they had for the Hall of Fame was a reasonable value.

Everyone was very nice. The only negative were the elevators. They were under repair so wait times were long. Hopefully this will be resolved quickly.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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868 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
LaGrange, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel has four elevators and only one was working. Very crowded on the fourth of July. I had small children with me and we had to take the stairs from the lobby to the eighth floor on numerous occasions. Small room.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
80 reviews 80 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 4 nights and overall we had a good stay. It is conveniently located close to the lake and downtown.
There was a restaurant and a Starbucks in the hotel and free shuttle bus service was available.
The room was decent size and clean. We had 2 queen size beds and the were pretty comfortable.
The one negative thing was that there really wasn't much counter space in the bathroom sink but not a big deal.
We had heard about the elevators being slow so we requested a lower floor room and was given one on the 4th floor. For the most part we were lucky and didn't have to wait much for an elevator except on the Sunday morning when people were checking out and the elevators arrived on our floor full.
The pool was nice enough although on occasion over run with young kids. i had 2 of my own so no problem.
Overall it was a good stay and would stay here again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ironton, United States
1 review
5 of 5 stars Reviewed 1 week ago

i will alway come here and stay when i come to cleveland. everybody is so nice and friendy and they remember me by name.i alway feel like im home that means alot. thank you for being there for me while my husband was sick.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Wapakoneta, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel stay was the worst yet. Our reservation was all messed up and we were placed in the wrong room. Our room keys would not work several times and to top it off, their elevators are faulty and would literally stop on every floor. When you are on the 14th floor and there are several mistakes, it makes for one long elevator ride to the lobby.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yo ,Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has a very friendly staff and very knowledgable . the hotel is a bit dated ,but the bed and pillows are great .the location is good and the rooms are quiet no complaints .the shower great. the elevator strange.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, 1 week ago
The elevator modernization project that we are undergoing has been a little strange to say the least, but we are happy to see that it did not have a huge impact on your overall experience. Thank you for taking the time to give us feedback on your stay and we are pleased to read that the staff and the accommodations met your expectations.
Thanks again for sharing your experience.
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Boone N.C., United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

a/c never shut off made enough noise to keep up the floor the room was dirty, the smoke detector worked like a strobe lite and flashed green all nite long would never recommend this hotel, they were doing work in the parking garage and instead of asking us to move our they covered it in concrete dust great last impression

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, 1 week ago
It is our goal and mission to provide the best service and accommodations possible and I regret that we have fallen short of achieving our goal. I assure you that the incidents described a Atypical of our hotel and we sincerely apologize for your experience. Making major improvements are often bothersome but should never cause inconveniences to our guest so again we apologize. The last impression was not good but we are hoping you will allow us one day to regain your confidence and hoping you will visit in the future so you can really appreciate the improvements that are being made.
Thanks for the feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Cleveland
#14 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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