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“Welcome” 4 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Hotel amenities
Special Offer
Rock and Roll HOF Package
Ranked #17 of 33 hotels in Cleveland
Upstate New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Welcome”
4 of 5 stars Reviewed 5 weeks ago

On our way back from Chicago and booked this hotel based on its location -proximity in downtown Cleveland with the Rock and Roll Hall of Fame. It was easily accessible from/to I-90 which is nice for unfamiliar out of towners. The staff was tremendously welcoming and helpful. Hotel room was clean and well maintained. We would definitely stay here again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, 4 weeks ago
Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are happy tohear that your stay was enjoyable and that our location was convenient for you as you traveled back home. Your feedback is much appreciated and has been shared with our entire staff. If ever in the area in the future we surly welcome you back for another visit.

Thank for your review and feedback.
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873 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Atlanta, Georgia
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Pros
1. Price
2. Availability - all others were sold out
Cons
1. Old, outdated hotel, looks run down, needs significant upgrades, improvements
2. Elevators work very slowly
3. Staff has an attitude - front desk, housekeeping
4. Noisy airconditioning with an inaccurate thermostat

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, 4 weeks ago
Thank you for your review as your feedback will assist us as we continue to make improvements. Our elevators are currently undergoing an extensive modernization project that will soon make slowed elevators a thing of the past. Your feedback has been shared with our entire staff as to ensure future and returning guests expectations are met.

Thank you again
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London, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 18, 2014

I've stayed in Doubletree hotels in lots of places in the US and always liked them. I think the chain does what it does very well and for a fair price. So I was a bit disappointed with the one in Cleveland. It looks pretty tired (the windows in particular were filthy) and I didn't feel the service was up to scratch. On the plus side, it's very well located for the Rock n Roll Hall of Fame and for some nice restaurants but they do need to freshen the place up.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, 5 weeks ago
Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We appreciate and value your feedback and thank you for taking the time to review your stay. As we continue to make improvements to the property, we hope there will be an opportunity in the future where you can experience what we've done.

Thank you,
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Cleveland, United States
1 review
5 of 5 stars Reviewed June 18, 2014

I would definitely recommend this Hotel to friends and family. Room was comfortable and clean. The Staff was super friendly, courteous and helpful with our traveling questions. Complimentary Shuttle service to all Downtown Cleveland attractions.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, 5 weeks ago
Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are pleased to see that your expectations were met and that the accommodations and service provided was as anticipated and more. We would truly like to see you in the future.
Thanks for taking the time to review your recent stay, your feedback is much appreciated.

Thanks again
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Beaver Falls, United States
1 review
2 of 5 stars Reviewed June 18, 2014

we recently stayed in Cleveland Doubletree and were stuck on 15th floor in elevator for 10-15 minutes front desk was very rude not helpful in this situation hung up on us and had to call twice would not recommend this hotel as the maintenance man said this happens all the time had to walk down from 15th floor I had just recently had a heart attack !!

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, 5 weeks ago
Thank you for your review. We sincerely apologize for any inconvenience you experienced during your stay. Our goal is to provide the best service and accommodations possible and we are sorry that we failed to meet our goal. On a positive note, our elevators are undergoing a complete modernization upgrade and soon slowed elevators will be a thing of the past.

Again, thank you, your feedback is much appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is a fairly typical Doubletree (my least favorite of the Hilton brands) - dark interiors and finishes - that could use some updating. The location is within walking distance of the Rock hall but otherwise there's not much in the area. Beds are on the firm side. For the money, I'd recommend the Hampton Inn just a few blocks away - or if you want a more upscale experience there's a beautiful new Westin nearby that also contains one of the best newer restaurants in Cleveland.

Room Tip: Ask for a room with a view of the lake if you can get it.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 18, 2014
Thank you for choosing to stay with us at the DoubleTree by Hilton Cleveland Downtown-Lakeside. Our goal is to provide the best service and accommodations possible and to meet the expectations of our guest. As you stated, we are in walking distance to the RRHF and offer a wonderful package for the RH that includes 2 tickets for the museum, breakfast for 2 and parking in our attached garage. Not sure if you were aware but in addition to being walking distance to the RRHF, we are also walking distance to the Great Lakes Science Center, Browns Stadium, Women's Aviation museum and a few other attractions. We hope you would consider staying with us again and take advantage of our complimentary shuttle service that provides transportation from 7am-10:45pm to all other city attractions within a 1 mile radius of the hotel such as, the Playhouse Sq Theater District, the Warehouse district and 4th St for a great dining experience, Progressive Field and the Casino. Just a list of wonderful places to visit that is conveniently located near our hotel. We appreciate you review and highly value your feedback.
Thank you,
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Cincinnati, Ohio, Usa
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed June 17, 2014

The first impression of this hotel as you drive by- "man, 1985 called and want's its hotel back.

The outside is not pretty. Its dirty, old, the windows are filthy, and basically it makes you second-guess your choice in hotels.

Then you step inside, and the lobby is glowing with what must have been a recent update.

Clean, polished, and roomy, the lobby looks like a bright Doubletree hotel.

The staff didnt disappoint either, they were super friendly and helpful.

So you think "OK, this might not be so bad."

Then you step into a filthy elevator. It whisks you up to your room, where you walk down an old and dimly lit hallway.

The rooms were not so bad. Beds are great, bathrooms clean, carpet was not stained or torn.

But the room was dark, and the windows dirty on the outside.

Oh and that elevator again- the hotel recommends only 7 people ride at a time. Heed this warning- 10 people were in our elevator and it got stuck for about 5 minutes with teh doors locked shut. Maintenance had to pry open the doors for us. Not fun.

The area: quiet, not many restaurants/bars nearby. The Rock Hall was easily within walking distance and we enjoyed our time there. The hotel does offer a shuttle that will take you around town for free, but we used a taxi. Parking garage is on site, as is a restaurant that we did not visit.

Overall it you have demanding tastes and high expectations, you may want to pass on this hotel. It's in need of some investment, and the room rates reflect that- you get what you pay for. As for our group, we would visit again.

Room Tip: The rooms face east and west, so lake views are limited throughout. Try to get a room on a lower lev...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Cleveland
#14 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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